Station Manager - Lagos at Bellagio Airline

Roles and Responsibilities

• At the airport level, leverage Bellagio Air’s services and brand equity as a reliable value carrier
• Ensure Operational Efficiency in terms of On-Time Performance with the aim of achieving stipulated turnaround time and an average monthly OTP target as set by the Management.
• Deliver superior customer service by ensuring all staff at the station are compliant with Bellagio Air customer service standards, are adequately trained, and adept in handling situations and conducting effective service recovery.
• Ensure adherence to Bellagio Air’s safety standards by all staff including Third-party service providers and ramp drivers/ vehicles.
• Ensure implementation of SOPs as reflected in the approved Airport Services Manual and ensure corrective and preventive actions for audit findings.
• Liaise regularly with all stakeholders like Contact Centre, Security, Facilities & Logistics, Commercial department, and Third-party service providers to achieve seamless daily operations and conduct effective service recovery for customers during IROPS.
• Responsible for the optimization of ticket sales and ancillaries on assigned routes.
• Conduct monthly strategic meetings for achieving monthly/ quarterly/ yearly targets and goals (e.g., monthly KPIs for OTP, ancillary revenue and ticket sales, and other performance indicators to improve.
• Share insights and analytics with Head of ground Operations for increasing revenue via ticket sales and ancillaries at airports.
• Ensure adherence to the allocated budget for the station and suggest cost-efficiency measures to the Head of ground Operation.
• Display the ability to take charge and execute Bellagio Air’s Emergency Response Plan in case on an incident/accident.
• Ensure the availability of manpower for the effective functioning of the station. The rosters should ensure effective cross-utilization of the station team
• Regularly review airport operations processes and provide suggestions to the Head of ground Operations for new products and services to enhance customers’ experience at the airport.
• Participate in recruitment activities, complete staff evaluations in a timely manner and ensure new hires imbibe the company’s culture.
• Identify gaps within our processes to mitigate and eliminate fraudulent activities at the airport.
• Ensure compliance with other activities and assignments assigned by the HOG.

Requirements

• Candidate must be fluent in the English language.
• Creative and proactive personality with a “can do" approach.
• Experienced with working to deliver the company's KPls;
• Time flexibility and ability to travel.
• Advanced computer skills and high attention to detail.
• 3+ years of experience in airline Ground Operations and/or ground handling, preferably in a supervisory role.
• Understanding of authority regulations in civil aviation and IATA ground handling concept.
• Airside safety awareness.
• IATA certification is an advantage
• Desirable:
• Experience in compliance & quality management and training as a Quality Auditor or similar.