Subject Matter Expert - SCIM Security & Compliance at Tek Experts

Overview:

• We are seeking a SCIM SME to join our team. As a SCIM SME, you will provide technical leadership, support, and expertise.
• You will mentor team members, troubleshoot issues, and ensure customer satisfaction.
• If you have experience in customer service, software support, or IT operations, and are passionate about technology, we encourage you to apply.

Responsibilities:

• Provide in-depth knowledge of SCIM protocols, standards, and best practices.
• Troubleshoot and resolve complex customer issues.
• Analyze product bugs and collaborate with development teams.
• Stay updated on industry trends and technology advancements.
• Mentor and develop team members, fostering a culture of continuous learning.
• Conduct training sessions and create training materials.
• Lead team improvement initiatives and contribute to process optimization.
• Act as a point of escalation for complex cases within the team.
• Assist customers with technical inquiries and provide guidance.
• Manage escalations and ensure timely resolution of customer issues.
• Collaborate with cross-functional teams to address customer needs.
• Analyze team performance metrics and identify areas for improvement.
• Prepare reports and presentations for management.

Qualifications:

• Proven experience in a technical leadership or SME role.
• Minimum 4 years of experience in customer service, software support, or IT operations.
• Strong analytical skills and problem-solving abilities.
• Excellent communication and collaboration skills.
• Experience in training and development.
• Ability to mentor and develop technical talent.
• Good to have experience in process improvement and change management.