Supervisor at Excel and Grace Consulting

Responsibilities

• Oversee the daily operations of the lounge and restaurant, ensuring smooth and efficient service.
• Monitor and manage staff performance, including scheduling, training, and performance evaluations.
• Ensure that all guests receive exceptional service and address any concerns or complaints promptly and professionally.
• Handle special requests and resolve issues to enhance the guest experience.
• Lead by example, demonstrating high standards of service and professionalism.
• Conduct regular team meetings to communicate goals, updates, and feedback.
• Monitor inventory levels for food, beverages, and supplies, and place orders as needed.
• Ensure proper storage and handling of all inventory to maintain quality and compliance with health regulations.
• Conduct regular inspections of the lounge and restaurant areas to ensure cleanliness, organization, and adherence to health and safety standards.
• Implement and uphold quality control procedures for food and beverage service.
• Assist in budgeting and cost control for the lounge and restaurant operations.
• Monitor financial performance and provide input on pricing, promotions, and revenue-generating strategies.
• Collaborate with kitchen and bar staff to ensure timely and accurate order fulfillment.
• Address any operational issues related to food and beverage service.

Qualifications

• Bachelor’s degree in Hospitality Management or related field preferred with 2 - 3 years work experience.
• Proven experience as a supervisor or manager in a restaurant or lounge setting.
• Strong understanding of food and beverage operations, including inventory management and quality control.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of health and safety regulations and standards.
• Proficiency in point-of-sale (POS) systems and basic computer applications.