Support Services Liaison Officer at Nigerian Exchange Group (NGX Group)

About the Job

• The Support Services Liaison Officer will be responsible for coordinating shared services relationships between the NGX Group and NGX Limited. 
• The Support Services Liaison Officer will streamline operations, resolve issues and maintain communication. This position reports to the Group CEO, NGX Group.

Responsibilities

• Maintain a thorough knowledge of the business, as well as an understanding of the relationship between the entities within the NGX Group Plc.
• Responsible for monitoring the SLAs between the entities.
• Promptly responds to incidents and other events where required.
• Proactively resolves process bottlenecks that may arise between the business and other entities.
• Collect, analyse, utilise data and feedback to identify opportunities to improve the interface between the business and the shared services (Business Support teams).
• Develop and foster relationships with the stakeholders, and other entities.
• Ensure compliance with internal controls, policies and procedures.
• Ensure the processing of all requests, interactions and processes within the Enterprise Resource Planning (ERP) system.
• Ensure all processes and interactions with the shared services function are documented and within SLAs.
• Take corrective action to promptly resolve issues to bridge service gaps.
• Maintain documentation to support requests for business support service teams.
• Carry out other responsibilities as may be assigned by the Group CEO.

Person Specification
To successfully deliver the above goals, the right candidate must have:

• Minimum of 2 years post NYSC experience in a related role.
• University Degree or its equivalent with emphasis on management and communications.
• Customer service orientation and negotiation skills.
• Excellent analytical, problem solving and decision making skills.

Desired Competencies and Skill Requirements:

• A commitment to collaboration and a joint-accountability approach.
• A good understanding of Enterprise Resource Planning (ERP) systems.
• Effective organisational and interpersonal skills including written and verbal communication skills.
• Proficiency and prior experience in handling a liaison related function.
• Basic Project Management skills.
• Ability to work independently on multiple assignments and projects concurrently.
• Ability to maintain a high level of confidentiality in handling sensitive information.
• Open-minded with the ability to follow instructions and deliver quality results.
• Excellent verbal and written communication skills.
• Ability to deal with ambiguities with strong judgment and problem solving skills.
• Highly organised with strong attention to detail and accuracy.
• Good listening skills and a clear understanding of processes and efficiency.
• Ability to maintain well-organised electronic files.
• Ability to negotiate with and influence others.

Candidates Technical Knowledge and Experience:

• Experience in supporting strategic partnerships, project planning, coordination, monitoring, developing standard and ad hoc reports, templates, dashboards; interfacing and liaison with top and senior management, employees and other key stakeholders.