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  • Posted: Sep 7, 2024
    Deadline: Not specified
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    Sigma Consult is a key player in business consulting and advisory services within Nigeria with focus on the healthcare industry. We bridge gaps between inputs and outputs thereby increasing the productivity of its clients.
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    Team Lead - Network Monitoring Centre (NMC)

     Purpose of the Job

    The Team Lead - NMC is responsible for providing innovative solutions to network issues, ensuring customer needs are met, and maintaining smooth infrastructure operations. This role oversees the first-level technical support for all infrastructure, including fibre backbone, FTTx, wireless networks, and inside and outside plant infrastructure. The ultimate goal is to consistently deliver high-quality customer service and maintain customer satisfaction.

     Key Responsibilities

    • Manage and coordinate the NMC team to ensure efficient and uninterrupted system operations.
    • Keep upper management informed about the infrastructures status.
    • Oversee NOC and FTTx Backend engineers to ensure proper implementation of system requirements and adherence to procedures.
    • Communicate service performance and availability to management, partners, and peers.
    • Handle coordination and scheduling of NMC staff for shift duties to ensure optimal operation.
    • Ensure maximum service availability and performance.
    • Develop and implement innovative tools and applications for automating systems monitoring operations.
    • Monitor the network to identify issues and initiate upgrades when thresholds are reached.
    • Supervise Incident Management (First Level Support) by identifying root causes, advising on resolutions, and managing fault logs.
    • Maintain 24/7/365 network monitoring operations.
    • Escalate issues to the Infrastructure team for capacity planning and network optimization.
    • Follow up on unresolved complaints and ensure timely updates on all open tickets.
    • Liaise with Outside Plant Supervisors on link restoration progress and incident reports.
    • Prepare and review daily incident summary reports and weekly/monthly link availability reports.
    • Ensure prompt response to inbound calls and emails, and escalate unresolved issues to relevant units.
    • Prepare technical reports and develop systems for proactive monitoring and incident reporting.
    • Build and develop the NMC team.

     Qualifications & Skills

    • Education: B.Sc / B.Eng in Computer Science, Computer Engineering, Electrical / Electronics Engineering.
    • Certifications: CCNA, CCNP (Desired).
    • Technical Skills: Strong knowledge of telecommunications, IP design, GPON technology, and ITIL v4 service management.

    Experience:

    • 3-6 years of hands-on experience with routing, switching, and GPON technology. Experience with wired, wireless, point-      to-point, and point-to-multipoint technologies is desirable.
    • Communication: Excellent verbal and written communication skills.

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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