Team Lead, Non-Financial Transactions North at First Bank

JOB OBJECTIVE(S)

• To ensure overall handling of customers with regards to customer care, E-business products, account opening and maintenance to account holders, and customers (both existing and  prospective) of the bank while ensuring timely/exceptional service delivery and customer delight.

DUTIES & RESPONSIBILITIES

• Handling of account maintenance activities; freezing/unfreezing of account, placing lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Ensure prompt handling of customers' enquiries and complaints.
• Responsible for the Issuance and maintenance of all card products to eligible customers.
• Ensure timely resolution of customers' issues and promptly consult the Head, Non-Financial
• Transactions for issues unable to handle or resolve.
• Initiate and set up of Alert, Online and Mobile Banking services.
• Initiate linking / hot listing and blocking / unblocking of debit cards.
• Ensure prompt account opening and closing; opening of all accounts and Domiciliary Accounts.
• Ensures proper modification of customer account information on request.
• Initiate probate in accordance with customer mandate and relevant law.
• Prompt verification and upload of scanned documents on IBPS and ensure timely capturing of cheque confirmation details.
• Initiate requests on Template Generator for Confirmation Letters and Letters of reference.
• Ensure timely rendering of reports and issuance of adhoc statement of account.
• Responsible for stopping of payments.
• Perform all other duties as assigned by the Head, Branch Services.

JOB REQUIREMENTS 

Education 

• Minimum Education: First Degree in any discipline 

Experience 

• Minimum experience – One year Branch Operations and Services experience on full-time employment