Team Member, Finacle Service Management at United Bank for Africa (UBA)

Job Objective(s)

• To manage and ensure availability of Finacle to users 24 x 7.

Responsibilities

• Monitor Finacle Production services in Nigeria and the subsidiaries, and respond to alerts triggered by all the available monitoring tools.
• Monitor all in-country Finacle servers in real-time and review reports from the countries to identify and apply all necessary corrective actions.
• Ensure critical logs are archived periodically as configured on Production servers.
• Carry out periodic services maintenance to improve the performance of Finacle.
• Ensure availability of all Finacle Test environments for stakeholders.
• Deploy all Production patches.
• Download all Finacle generic patches periodically as delivered by Infosys.
• Ensure testing of released patches is conducted.
• Obtain approval of Change Control Board to deploy to production.
• Deploy patches to production in a controlled manner.
• Deploy Finacle custom fixes as requested by the application developers.
• Apply all Finacle Configuration changes as approved.
• Install new Finacle instances for testing, simulation, DR as at when required.
• Deploy Finacle backup servers to subsidiaries in line with regulatory requirements.
• Provide integration support.
• Handle configuration and Integration of third-party applications to Finacle.
• Provide Connect24 and Finacle Integrator (FI) support to all third-party application owners and vendors.
• Ensure optimal channels transaction processing by Finacle interfaces.
• Ensure stand-in server (CSIS) is continuously synchronized with Finacle Core.
• Ensure all changes on production are replicated to the Disaster Recovery (DR) site and in-country servers.
• Schedule and execute annual Fail-over Tests to the DR site in Rack Center for all Finacle environments bank-wide.
• Schedule and execute annual Finacle BCP Tests for all in-country servers in line with regulatory requirements in the relevant subsidiaries.
• Resolve issues on Finacle Core Services and channels.
• Investigate and resolve reported issues on Finacle core services and channel transactions within SLA.
• Review Finacle Logs to identify potential bottlenecks to uninterrupted service availability.
• Escalate Product bugs to the Finacle consultants (Infosys/CWG) and ensure prompt delivery of solution.
• Execute key strategic projects as assigned by the supervisors.
• Identify and implement initiatives that would enhance service delivery and internal efficiency.

Qualifications

• A First Degree in any field.
• A minimum of 3 years of related experience.

Candidate's Profile:

• Our ideal candidate must have knowledge of providing services to finacle related applications, has the ability to deploy fixed and changes to production and troubleshoot issues on finacle applications using Unix and SQL skills. A team player, solution-driven and can-do spirit.

Job Requirements:

• Proactive, Disaster Recovery, Ability To Work Under Pressure, Pl-sql, Scala, Banking, Excel, Unix, Sql, Software Development, Work Independently

Knowledge & Skills Required:

• Good knowledge of Banking
• Good knowledge of delivery channels
• Finacle Administration/Troubleshooting techniques
• Good knowledge of application support
• Knowledge of Bank policy and best industry practices Strong UNIX skills
• SQL/PL-SQL skills
• Basic Programming/scripting skills
• Software development skills

What We Expect From You:

• High degree of professional ethics, integrity and responsibility.
• Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
• Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
• High sense of confidentiality and discreteness.

What You Should Expect From Us:

• Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
• Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
• Here in UBA, our employees are our greatest assets, so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.