Technical Product Manager at OurPass

About the Job

• This role is designed to help the organization own, build and continuously enhance her products to ensure we remain ahead of the competition.
• The role builds a foundation of excellence through customer and industry insights, metrics, infrastructure, documentation, best practices, budgeting, and reporting.
• The Product Manager’s function is to coordinate stakeholders including Engineering, Operations, Sales, Marketing, Customer Success, etc to ensure the organization's goals are achieved.
• This role is also responsible for ensuring a seamless and successful onboarding experience for customers.
• You will work closely with the sales and customer success teams to understand customer needs, provide product training and offer ongoing support to drive product adoption and customer satisfaction.

Responsibilities

• Product Ownership: Own your specific product roadmap. Define what needs to be built in line with the company’s objectives and product strategy for your product line by ensuring product/market fit. You will be responsible for grooming and maintaining the product backlog.
• Market Analysis : Assess the product landscape as related to new customer needs, feeding our roadmap and backlog for continuing product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization.
• Product Onboarding Specialist: Understand the end to end flow of OurPass products and continuously drive to optimize and eliminate any bottlenecks/drop-off points with the aim of achieving 99% Onboarding rates
• Product Analysis - Develop business cases and product design documents based on priority capturing user-journeys, market feedback, pricing analysis and other relevant metrics to inform product prioritization decisions.
• Product Definition : Collaborate with Engineering to discuss release planning, Proof-of-Concepts and agree on specific timelines for functional solutions. Help to champion and model an agile approach to product design and management.
• Product Training: Conduct one-on-one or group training sessions to educate customers on the features, functionality, and best practices of our product.
• User Experience enhancement: As the primary owner of the User Experience for your product, you will translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences that can be captured into the business requirements documentation.
• Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric. Review and report on your products key success metrics. Monitor the project and keep stakeholders updated on progress and escalate any risks to delivery.
• Feedback and Improvement: Gather feedback from customers about their onboarding experience and communicate it to relevant internal teams for continuous improvement.
• Documentation : Occasionally create products, support and training documents for users. Produce and prioritize product backlogs and other relevant project documentation using the team tools provided
• Sprint Management: Plan and organize Sprints ensuring tasks are delivered within timelines and managing task across the engineering teams

Critical Competencies

• Bachelor’s Degree
• Tech Savvy, numerical and Data aptitude, and willingness to learn new skills
• Minimum of 3 years experience in Product Management/Ownership preferably in a Fintech company
• Experience in working with Engineering, Marketing, Sales, Operations and Customer Success teams to drive product strategy
• Product Documentation
• Data Analytics and Presentations
• Excellent Oral and written Communication
• Excellent MS Office package knowledge
• Proficiency in the use of product development tools like (Jira, Slack, Confluence, etc) and Microsoft Office tools