Technology Support Officer at Finchglow Holdings

Job Purpose

• As the Information Technology Support, you are to implement and manage the information technology of the Group’s subsidiaries and to participate in the development of long term strategy for the future direction of Information Management.

Key Responsibilities

• Liaise with the IT Manager on the implementation of development plans of integration, upkeep and improvement of all IT systems for the group.
• Ensure the day-to-day operations of IT systems, such that planning, end-user impact, change management, quality management are properly addressed for all of the Group’s subsidiaries.
• Provide training to end users on any new information management tools that may be introduced.
• Implement all deployment, monitoring, maintenance, development, upgrade, and support of all information technology systems, including servers, PC’s, operating systems, hardware, software, peripherals and application development, and telecommunication systems.
• Ensure the security of all network files, assignment of network, and backup of all network data.
• Evaluate existing information technology needs of all departments; propose recommendations to maintain and improve the quality of service; plan, coordinate, and implement improvements in service.
• Liaise with the IT Manager on the collection of new hardware and replacement hardware across the Group.
• Prompt resolution to all complaints via Servicenow
• Escalating issues with key support vendors.
• Perform related duties as required.

Qualification & Certification

• Minimum of a First Degree in a related field
• Professional certifications/memberships are an added advantage

Experience:

• Minimum of 2-3 years’ relevant experience

Skills & Knowledge:

• Organisational skills
• Communication skills
• Interpersonal Skills
• Reporting
• Ability to work in a team
• Good attitude and strong work ethic.