Travel Agent Desk Officer at United Nigeria Airlines

Job Summary

• The Travel Agent Desk Officer is responsible for co-ordinating and managing all Travel Agents & Corporate Clients accounts.
• He/She is also responsible for ensuring accuracy, completeness and timeliness in transaction posting accounting & reporting on all Travel Agents & Corporate Clients transactions

Duties / Responsiblities
Travel Agents:

• Obtain from the Commercial team a copy of the service level agreement for each Travel Agent, as approved by the Head of Commercial Services.
• Shall be responsible for the top-up of deposits made by approved Travel Agents in Videcom upon confirmation of inflow with the SFA via email.
• Shall download soft copies of each Travel Agent daily sales report from Videcom ensuring that sales reports are duly checked as well as maintain updated record of sales data for respective Travel Agents on day-to-day basis in prescribed format for submission to the Revenue Accountant (RA)and SFA.
• Shall post the deposits made as well as daily sales data for respective Travel Agents correctly and promptly in Tally as appropriate in accordance with the chart of accounts.
• Prepares and submit to Senior Revenue Accountant & Senior Financial Accountant weekly and Month-end comprehensive reports on Travel Agents performance in prescribed format.
• Handles the Posting of Refund Credit Notes issued to Travel Agents into the applicable Ledger accounts in Tally in accordance with the chart of accounts.
• Shall regularly monitor and reconcile the accounts of respective Travel Agents ensuring that there is no breach of any kind.
• Shall maintain a database for all relevant information for all approved Travel Agents reflecting name of agent, Street & email, address, telephone numbers, contact person, etc as to enhance easy contact in case of need.
• Performs month-end reconciliation of all Travel Agents accounts as per Ledger account ensuring that accounts balance for each Travel Agent reflects the correct position.
• Ensures proper filing of all relevant documents relating to Travel Agents as well the approved Credit Notes sequentially for easy reference and retrieval in case of need.
• Effectively co-ordinate the Travel Agents tasks in accordance with Airline Revenue Accounting Best Practice.
• Interface & Follow-up with various parties as to resolve Travel Agents related issues as at when required as the need arises –E.g. Commercial Team, Travel Agents, etc in consultation with Line Manager.

Corporate Clients:

• Obtain from Commercial team copy of service level agreement for each Corporate Client as approved by Head of Commercial Services.
• Shall post the deposits made as well as daily sales data for respective Corporate Clients correctly and promptly in Tally as appropriate in accordance with the chart of accounts.
• Prepares and submit to RA & FC weekly and Month-end comprehensive reports on Corporate Clients performance in prescribed format.
• Shall update the Credit Note details for each refund application processed for Corporate Clients in the reservation system and Refund Register upon approval of Refundable amount so as to render such refunded tickets invalid for travel.
• Handles the Posting of Refund Credit Notes issued to Corporate Clients into the applicable Ledger accounts in Tally in accordance with the chart of accounts.
• Shall regularly monitor and reconcile the accounts of respective Corporate Clients ensuring that there is no breach of any kind.
• Shall maintain a database for all relevant information for all approved Corporate Clients reflecting name of agent, Street & email, address, telephone numbers, contact person, etc as to enhance easy contact in case of need.
• Performs month-end reconciliation of all Corporate Clients accounts as per Ledger account ensuring that accounts balance for each Client reflects the correct position.
• Ensures proper filing of all relevant documents relating to Corporate Clients as well the approved Credit Notes sequentially for easy reference and retrieval in case of need.
• Effectively co-ordinate the Corporate Clients d tasks in accordance with Airline Revenue Accounting Best Practice.
• Interface & Follow-up with various parties as to resolve Corporate Clients related issues as at when required as the need arises –E.g. Commercial Team, etc. in consultation with Line Manager.
• Perform any other tasks as may be assigned by the Line Manager.

Experience & Qualifications

• B.Sc or HND in Accounting.
• Experience in similar role in an airline or Travel Agent is required.
• Minimum of 2 years work experience
• Working knowledge of the Videcom reservation system is an added advantage
• Highly resourceful team player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.

Required Skills/Abilities:

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), (be generally internet savvy)
• Excellent Communication skills both written and verbal
• Good interpersonal skills and customer service oriented
• Strong problem assessment and problem-solving skills
• Able to pay attention to details.