Undergraduate Enterprise Engineering Intern at Terragon Group

Location: Victoria Island, Lagos

Job Profile
As an Enterprise Support Intern, a typical day might include the following:

• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, Operating system, and application software
• Perform minor repairs to equipment and arrange for other servicing needs
• Assist in maintaining inventory records and handle IT-related documentation.
• Assist in handling data migration duties.
• Maintain open communication and positive working relationships with staff.
• Setting up accounts for new users.
• Testing and implementing new technology.

Job Requirements
You’d be a good fit if you have:

• Candidates possess a minimum of SSCE / GCE / NECO qualification.
• Experience working with a ticketing system e.g Atlassian Jira Service Desk.
• Knowledge of SaaS Solutions - Google workspace, Microsoft 365 Suite, Slack and Zoom.
• Experience with Windows 10 OS (MAC OS is a Plus).
• Knowledge of Linux administration and web server configuration is an added advantage.
• Knowledge of Networking Terms - DNS, DHCP, WAN, LAN.
• Technical support for the network including router, firewall, and wireless access point.
• Scripting for automation using Powershell.
• Ability to prioritize tasks and efficiently manage time.
• Ability to respond effectively to inquiries or complaints.
• Ability to define problems and draw valid conclusion.
• Ability to code or script well in at least one language.
• Interpersonal communication skills.
• Problem solving skills, Creativity, Judgement and good decision making.
• Teamwork and collaboration skills, Customer Service