Volunteer UX Writer & Researcher at Farm Radio International

Mandate

• To enhance the performance and reliability of the ASR system and to create seamless, intuitive user experiences through our web application.
• Farm Radio is looking for a UX Writer & Researcher to join our team and contribute to the design and enhancement of the Uliza web application.
• The ideal candidate will possess an understanding of UX writing principles, combined with strong research skills to gather user insights and improve the overall user experience.

Scope of Work
During that time the volunteer will:

• Craft clear, concise, and user-friendly copy for various parts of the web application, including onboarding processes, error messages, and instructional content.
• Develop and maintain a consistent voice and tone that aligns with the brand and enhances the user experience.
• Collaborate with designers and developers to ensure that copy is effectively integrated into the design and functionality of the application.
• Conduct user research to gain insights into user needs, behaviors, and pain points related to ASR technology and the Uliza web application.
• Use methods such as interviews, surveys, and usability testing to collect qualitative and quantitative data.
• Analyze research findings to inform UX writing and design decisions.
• Develop content strategies that support user goals and enhance the overall user experience.
• Create content guidelines and standards to ensure consistency and quality across the application.
• Work closely with the UI designer, product manager, and developers to align content with design and functionality.
• Participate in brainstorming sessions, design reviews, and cross-functional team meetings to provide input on content and user experience.
• Document research findings, content strategies, and writing guidelines.
• Prepare reports and presentations to communicate research insights and content recommendations to stakeholders.

Delivererables
UX Copy:

• Clear and user-friendly text for web application components, including buttons, labels, forms, error messages, and onboarding content.
• Engaging and informative content for tutorials, help sections, and other user-facing elements.

Research Reports:

• Comprehensive reports summarizing user research findings, including insights into user behavior, needs, and preferences.
• Actionable recommendations based on research to inform UX writing and design improvements.

Content Strategy Documents:

• Content strategy plans outlining the approach to creating, managing, and maintaining content across the application.

Usability Testing Results:

• Summaries of usability testing sessions, including identified issues, user feedback, and suggestions for content improvements.

Content Guidelines & Best Practices:

• Documentation of best practices for UX writing and content creation, tailored to the needs of the Uliza web application.

Qualifications
Required:

• Able to work effectively in English
• Bachelor's Degree in English, Communication, UX Design, Human-Computer Interaction, or a related field, or equivalent practical experience.
• Strong writing and editing skills, with a keen eye for detail and a knack for creating user-centered content.
• Experience conducting user research and usability testing, with the ability to analyze and synthesize data into actionable insights.
• Excellent intercultural communication skills.

Expense:

• FRI will cover costs related to the delivery of the volunteer assignment, including transportation and monthly stipends.