Waitress at Brilliant Performance Solutions Limited

Responsibilities

• Able to prepare all Food and beverage mise-en-place duties before service.
• Able to provide a warm welcome and fond farewell to the guests.
• Greet guests according to the standards to ensure superior service.
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
• Possess good knowledge of a different kind of silverware.
• Good knowledge in maintaining all types of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service.
• Setup the restaurant according to the table plan, cover layout, and standards defined by the hotel’s management.
• Make sure all assigned duties before service are completed.
• Attend service briefings before each meal period.
• Know the restaurant menu and the Specials of the day.
• Greet and seat guests.
• Offer menu and Wine List and attend to napkins.
• Take Food and Beverage orders.
• Serve Food and Beverage orders.
• Check and clear the Waiter’s station during and after service.
• If required assist in bringing food from the kitchen to the guest ensuring accuracy and timeliness.
• Professionally handle all guest complaints.
• Clear soiled silverware and any other operating equipment to the designated wash-up/storage area.
• Able to generate the final bill from the POS system and offer to guest settlement.
• To clear and re-set tables according to instructions.
• Clean all soiled linen to the designated area.
• Report any theft or damages to the manager/ Assistant Manager.
• Report to the Restaurant Manager/ Assistant Manager before completion of the shift.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Print the closing report and drop the cash with the front office/accounts department.
• Tally the credit card settlements for the day with the batch closing report from the EDC machine.
• Close the shift at the POS terminal.
• Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times.
• Able to have a complete understanding of the Restaurant’s operating policies and procedures.
• Must participate in staff training and briefings.
• Able to maintain a good teamwork relationship with colleagues.
• Able to maintain a high standard of personal appearance and hygiene at all times.
• Assist in clearing, cleaning, and set-up up tables, chairs, linens, china, glass, and silver for service unobtrusively.
• Assist in stocking linens, china, glass, silver, and food items for service.
• Assist in the preparation of smaller items such as toast, soup, or beverages.
• Able to carry out other reasonable duties and responsibilities as assigned.