Wintel Client Support Officer at Stanbic IBTC

JOB DESCRIPTION

• To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problems in the branches and regions are resolved promptly and efficiently.
• The operational support includes first & second-level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs, and communication equipment.

Ensure all incidents are responded to, actioned, and resolved within the required MTTR in the SLAs. 

QUALIFICATIONS

• First degree
• IT professional certification/qualification would be an added advantage

Experience

• Minimum of 3 years post qualification experience in a similar or related position

Behavioral Competencies

• Interacting with People
• Developing Expertise
• Establishing Rapport
• Thinking Positively
• Exploring Possibilities

Technical Competencies

• IT Operations
• IT Systems
• Technical Analysis
• Rollout Management
• Change Management