Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
Ensure that clients/staff/brokers get assisted in the best turn around times
Ensure that clients/staff/brokers get professional and correct advice first time every time
Ensure deadlines with re
Proactively deliver on growth targets
Identify innovative methods to maximise broker solution sales opportunities within the portfolio.
Identify cross & up selling opportunities across all
Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
Telephonically take customer through the service process.
Finalise calls at point of
Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
Telephonically guide customers through the product offering, pricing, terms and conditi
Responsible and accountable for leading, conducting and reporting on forensic investigations into employee, supplier and broker misconduct as well as Due Diligence investigations.
Ident
IT Problems & Incidents Manager is responsible for the management of in-depth investigations into IT related problems to co-ordinate a rapid and effective cross-sectional response to major i
Register direct marketing claims in adherence with SLA.
Arrange assessment in adherence with SLA.
Continuously improve claims service, manage claims spend and contain the increase in average co
Lead the technical investigations team throughout the entire value chain from data extraction, analysis, reconstruction and report writing
Investigate and analyse accidents, reconstruct accidents
Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
Telephonically take customer through the service process.
Finalise calls at point of
Register direct marketing claims in adherence with SLA.
Arrange assessment in adherence with SLA.
Continuously improve claims service, manage claims spend and contain the increase in average co
Develop and manage the pricing strategy to support the growth and development of the business through a risk-based pricing model
Accountable for the development and implementation of a p
Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
Telephonically guide customers through the product offering, pricing, terms and conditi
Register direct marketing claims in adherence with SLA.
Arrange assessment in adherence with SLA.
Continuously improve claims service, manage claims spend and contain the increase in average co
Handle incoming and outgoing sales calls in accordance with predetermined schedules, campaigns and targets.
Telephonically guide customers through the product offering, pricing, terms and conditi
Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests
Telephonically take customer through the service process.
Finalise calls at point of
The role is responsible for managing an operating model that develops new ideas and transforms these new ideas or business opportunities into innovative customer solutions. The role is also responsibl
The role analyses people data using various statistical or analytical techniques. Builds statistical models, develops data dashboards, reports and tracks metrics. The incumbent is individually account
This role partners with Central Human Capital CoE’s, Segments as well as other stakeholders to enable faster, appropriately informed and more effective decision making using relevant data, ac