Jobs at LEAD Enterprise Support Company Limited

Job Summary/Objective: 

The Account Supervisor oversees and coordinates the daily operations of the accounting department. The Account Supervisor's responsibilities include preparing monthly and quarterly accounting reports, assisting in the preparation of payroll records, and performing reconciliations of general ledger accounts. He/she should also be able to keep abreast of the latest developments in accounting technologies and software to streamline accounting processes. 

Duties and Responsibilities: 

• Assisting staff members in the preparation of monthly and quarterly accounting reports.
• Analyzing financial statements to ensure accuracy and compliance with generally accepted accounting practices.
• Identifying potential cash flow problems and financial irregularities.
• Liaising with department heads to ensure that each department remains within budget.
• Accurately preparing tax returns and ensuring that company taxes are paid in a timely manner.
• Performing reconciliations of general ledger accounts.
• Ensuring that the company maintains compliance with accounting legislation.
• Ensuring that all claims are paid accurately, efficiently, and in a timely manner.
• Working with brokers to identify new clients who may need coverage from their company.

Job Requirements: 

• HND/BSc in Accounting, Finance, Business Administration, or related field.
• 3-5 years’ proven work experience in Insurance Accounting or as an Insurance Broker.
• Proven work experience in an account supervisory or management role, preferably within the insurance industry. 
• Professional certification (ICAN, ACCA, and CPA) is an added advantage.
• Proficiency in Microsoft Excel and accounting software.
• Sound knowledge of accounting principles and practices.
• Strong management and leadership skills. 

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Job Summary/Objective: 

The Customer Experience Officer shall be accountable for assisting a variety of customers across various touchpoints including telephone, in-branches, and digital channels, amongst others, as well as overseeing accordance with agreed business processes and compliance.

Duties and Responsibilities: 

• Provides telephonic, email, and face-to-face service to customers and intermediaries.
• Delivers on daily production standards and adheres to service and quality standards.
• Adheres to business, process, and compliance rules.
• Strategically creates superior customer experience at the branch both for internal and external stakeholders.
• Drive sales of company products to walk-in and call-in customers through direct product referral, as well as upsell and cross-sell products directly to clients to meet the 25% contact centre conversion targets.
• Assist customers with their claims queries and maintain relationships with relevant departments to ensure the process is completed with our 24hour SLA with all units
• Perform quality checks on the customer experience process at the branch which includes own work.
• Inform customers timely of requirements and procedures for their Claims, New business purchase via available digital platforms, policy renewals, part-withdrawals or surrender process.

Job Requirements: 

• A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred
• 1-2 years of actual experience working in a similar position.
• Attention to Detail.
• Proficient in Microsoft Office suite (Word, Excel, and PowerPoint) 

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Job Summary/Objective: 

The HR and Administrative Manager oversees and coordinates the daily HR and administrative operations of the company. The HR and Administrative Manager’s responsibilities include planning and coordinating administrative procedures and systems and devising ways to streamline processes, preparing HR documents, like employment contracts and new hire guides, and monitoring inventory of office supplies and the purchasing of new material with attention to budgetary constraints. He/she should also be able to keep abreast with all organizational changes and business developments. 

Duties and Responsibilities: 

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
• Prepare HR documents, like employment contracts and new hire guides.
• Ensure payroll is supported and accurately reflects the remuneration of employees (e.g. leave of absence, medical leave, overtime and work schedules)
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Answer employees’ queries about HR-related issues.
• Monitor costs and expenses to assist in budget preparation.
• Arrange travel accommodation and process expense claims.
• Oversee facilities services, maintenance activities and tradespersons (e.g. electricians)
• Organize and maintain personnel records.
• Keep abreast with all organizational changes and business developments. 

Job Requirements: 

• MSc/BSc/HND in business administration, management, or a related field.
• Must have a minimum of 3 years of work experience working in a similar role.
• Professional HR qualification certificate is an added advantage.
• Strong management and leadership skills.