Jobs at Reposebay Human Resources Limited

Duties And Responsibilities

• Internal Operations(Follow Steps in the Departmental SOP)
• Planning and coordinating administrative procedures and systems and devising ways to streamline processes.
• Arranging and coordinating meetings and events.
• Maintaining confidentiality of sensitive and confidential information.
• Coordinating the purchase of supplies, equipment, and forms, and approving invoices.
• Mentoring, coaching, and correcting administrative employees as necessary.
• Ensuring operations adhere to policies and regulations.
• Performing other work-related duties as assigned including supporting the corporate compliance team as needed.

Client relations/support:

• Overseeing the preparation, analysis, negotiation, and review of contracts related to purchasing, supplies, products, or services.
• Liaising with clients and suppliers, connecting them with the appropriate managers.
• Resolving customers' problems quickly, efficiently, and courteously.

HR Support:

• Liaising with the Human resource department or company to manage staff and carry out activities such as recruitment, payroll management, and maintaining personnel records.
• Maintaining employee personnel files.
• Assisting managers with personnel issues and administration of personnel policies.
• Overseeing the preparing, organizing, and storing of information in paper and digital form.
• Managing schedules and deadlines.
• Guiding the organization's activities.
• Identifying the opportunities to improve the business policies.
• Ensuring the company is operating securely and effectively.
• Preparing and reviewing operational reports.
• Leading and/or participating in meeting

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 1 year work experience.

Key Success Factors:

• 100% knowledge on labour law, governance, risk, and compliance
• Ability to conduct Performance Management Monthly and Create Performance Improvement Plans
• Ability to carry out Skill Gap Analysis, Soft Skill Training and development Monthly
• Knowledge on Employee Retention
• Ensure Accountability in the Use of Monthly Budget.

Salary
N60,000 / month.

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Duties and Responsibilities

• Help manage current customer accounts.
• Deal with incoming and outgoing phone calls and chats from customers
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.
• Time taken to answer calls or fulfill quote requests.
• Timeliness of electronic data interchange transactions, status updates, and reporting.
• Frequency of end-customer visits and customer surveys.
• Performance in executing escalation processes and decision trees.
• Engagement demonstrated by customer service staff.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification

Key Success Factors:

• Excellent product knowledge
• Excellent product knowledge
• Ability to remain calm under pressure
• 1 year in a similar role
• Great problem solving skills.

Salary
N60,000 / month.

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Duties and Responsibilities

• Strategically plan and manage logistics, warehouse, transportation and customer services.
• Direct, optimize and coordinate full order cycle.
• Agree and document all company standard operating procedures.
• Keep track of quality, quantity, delivery times, transport costs and efficiency.
• Monitor and report on key business activities across the teams.
• Create a funnel and pipeline of vendors, suppliers and potential partners.
• Supervise, coach and train warehouse, haulage, and logistics workforce.
• Meet cost efficiency, productivity, accuracy and timeliness targets.
• Maintain metrics and analyze data to assess performance and implement improvements.
• Stay uptodate with compliance and regulatory requirements.
• Lookout for ways to improve the logistics process.
• Study all processes in the company and ensure efficiency.
• Document all processes and create training manuals from them.
• Work with the HR in creating standards for onboarding logistics and other officers.
• Stay updated on each departments' job function

Key Success Factors

• Candidates should possess a Bachelor's Degree qualification with at least 4 years work experience.
• Daily Order Accuracy and Disbursement Seek feedback from customers to ensure their satisfaction.
• Finding cost effective ways of managing the end to end processes and service delivery.
• Create and adhering 100% to standard operating procedures.
• Displaying calmness under pressure since the job frequently involves stressful situations.
• Negotiating skillfully to arrive at agreements that benefit the company.
• Attending to detail so that mistakes aren't made and operations thrown off course.
• Prioritizing to make sure the most pressing issues get accomplished first.
• Knowledge of Supply chain - everything involved in moving a product from supplier to customer.
• Knowledge Spreadsheets - detailed profiles of financial or production activity, often composed and edited in Microsoft Excel Knowledge on Database management software - information management tool, that assists with the storage of data for reference and analysis.

Salary
N200,000 monthly

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Duties And Responsibilities

• Internal Operations (Follow Steps in the Departmental SOP)
• Tracking customer experiences across online and offline channels, devices, and touchpoints
• Collaborating with IT developers, as well as the products, marketing, and sales teams to enhance customer services and brand awareness
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities
• Identifying customer needs and taking proactive steps to maintain positive experiences
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports
• Performing product tests, evaluating after-sales and support services, and facilitating improvements
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.

Client relations/support:

• Assisting managers with personnel issues and administration of personnel policies.

Key Success Factors

• 2 hours resolution time for customers complaints
• 100% Service and product knowledge
• Create customer surveys monthly to determine customer satisfaction
• Monitor customer feedback channel, social media and emails
• Document all feedback and resolutions
• Calcualte customer lifetime value and improve on all outcomes
• Reduce customer churn rate by creating and implementing key strategy
• Create customer loyalty programmes
• Knowledge on Database management software – information management tool, that assists with the storage of data for reference and analysis
• Keeping calm under pressure.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 3 years work experience.

Salary
N100,000 / month.

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Duties And Responsibilities

• Internal Operations (Follow Steps in the Departmental SOP)
• Strategically plan and manage logistics, warehouse, transportation and customer services including 3PL
• Carry out daily processing of orders and ensure that due process is followed.
• Organize dispatch and delivery of goods.
• Inspect goods to be delivered and ensure that they are in good condition.
• Keep accurate records of goods received and delivered.
• Maintaining health and safety standards and ensuring the team does the same.
• Keep track of quality, quantity, stock levels, delivery times, and efficiency
• Resolve any arising problems or complaints and report to the COO when necessary
• Daily reporting to the COO.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 2 years work experience.

Key Success Factors:

• Percentage of on-time deliveries
• Transportation Management
• Average delivery time
• Order accuracy
• Amount of orders completed per day
• Amount of unsuccessful deliveries
• Amount of damaged goods via delivery
• Amount of pending deliveries.

Salary
N120,000 / month.

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Duties and Responsibilities

• Support the co-founders and provide additional support to executive team members, to ensure company goals and objectives are accomplished and operations run efficiently.
• Maintain and refine internal processes that support high-ranking executives, and coordinate internal and external resources to expedite workflows.
• Manage communication with employees by liaising with executives on various projects and tasks.
• Plan and orchestrate work to ensure that senior executives’ priorities are met, organizational goals are achieved, and best practices are upheld.
• Manage professional and personal scheduling for co-founders, including agendas, mail, email, phone calls, client management, and other company logistics.
• Coordinate complex scheduling and calendar management, as well as content and flow of information to senior executives.
• Manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals.
• Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database.
• Maintain professionalism and strict confidentiality with all company's materials Organize team communications and plan events, both internal and off-site.

Key Success Factors

• Candidates should possess a Bachelor's Degree qualification.
• At least 2 years work experience.
• Staying organised at all times.
• Keeping clam under pressure.
• Discovering new ways of doing thing effeciently.
• Ability to plan travel.
• Abillity to plan company meetings and events.
• Communication skills must be excellent.
• Managing all buisness activities by promoting the founders on key decisions.
• Abitity to sit in key meetings

Salary
N80,000 monthly

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Duties and Responsibilities

• Research and develop a thorough understanding of the logistics industry, and company services to enable effective cross selling Research new sales leads business with Abuja branch ensuring an ongoing and robust pipeline of new opportunities. Researching and identifying new business opportunities (including new markets, trends, partnerships) or new ways of reaching existing markets.
• Develop new sales areas and improving sales through various methods: cold calls, and emails.
• Communicating new product/services developments to existing and prospective clients.
• Strong understanding of company products or services as well as business position and competition to keep business competitive Overseeing the development of marketing strategies.
• Generating leads and monitoring cold calls to prospective clients.
• Fostering and developing long-term relationships with clients.
• Providing trustworthy feedback and after-sales support to clients.
• Ability to interpret and use internal or external data provided to speak to customer needs and communicate business insights. Create and agree on monthly sales target with management.
• Knowledge on B2B Marketing.

Key Success Factors

• Candidates should possess a Bachelor's Degree qualification.
• At least 3 years previous experience in a Business Development Associate role.
• Planning and overseeing the integration of new business Consultative sales experience.
• Develop quotations and proposals to be presented to potential new customers.
• Attending exhibitions, trade shows and relevant Industry networking events when required.
• Track and record activity of new accounts, submit weekly sales reports and present at sales meetings.
• Identify the key decision makers and schedule at least 4 monthly face-to-face meetings where applicable.
• Number and value of new accounts in the space of three (3) months Request referrals from all customers.
• Get 3-4 referrals from each customer in your portfolio.
• Negotiation skills and the ability to use market data to educate customers.
• Great network and ability to build relationships.
• Knowledge on Database management software - information management tool, that assists with the storage of data for reference and analysis.

Salary
N100,000 monthly