Job Openings at Asset & Resource Management Holding Company (ARM HoldCo)

Job Purpose

• We are looking for a dedicated, resourceful Applications Manager to join the IT department and take over the supervision of software applications.
• Responsibilities include identifying the best applications for the business's needs, installing the software, upgrade and repair of software as needed.
• To be successful as an Applications Manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting.
• Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Core Responsibilities

• Analysing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.
• Experience with Information system troubleshooting
• Demonstrated skill in developing automated business systems.
• Ability to communicate technical information to a non-technical audience.
• Knowledge of Dynamics CRM 365, Business Central, SQL Server
• Troubleshooting portals/websites for optimum efficiency and high availability as required
• Procedure/Process documentation as required
• Regular SLA reviews and vendor management as required

Requirements

• A Bachelor's Degree in Programming, Computer Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience with proof of production-based product/projects
• Algorithm and data structure design
• Database and application management / administration
• Knowledge of:
  • Agile development
  • DevOps deployment
  • Waterfall development`
• Word processing
• Spreadsheets
• Email
• Presentations
• SQL Queries and any relational database software
• Business Process Models
• Knowledge of .net framework is required
• Knowledge of WordPress and Plesk management is required Application and Database failover across datacentres as required
• Microsoft Visio
• Good communication skills.
• Excellent interpersonal, presentation & analytic skills.
• An aptitude for analytical problem – solving.
• Excellent technical skills
• The ability to remain up to date with the latest software developments.
• Strong leadership, management, and customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations
• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Experience with ERP solutions.

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Description

The primary responsibility is to provide administrative support to the Advisory team which will cover Financial Advisory and Capital Markets transaction execution.

• Prepare proposals to clients for new business

• Responsible for building and maintaining accurate investor and transaction databases

• Handle day-to-day interface with internal and external stakeholders and parties involved in the department’s transactions

• Responsible for retrieving data from a wide variety of data sources and interpreting and presenting accurate and dependable data

• Responsible for preparing pitch documents to prospective clients

• Understanding of transaction timelines and deliverables

• Ensure that transactions are executed in line with the relevant rules and regulations within the financial advisory internal procedures

• Special ad-hoc projects, presentations, and initiatives as assigned.

Requirements

• Minimum of a Bachelor’s degree in related disciplines Finance, Accounting, Economics, or Statistics

• Minimum 1 year experience in a Finance-related role

• Professional qualifications like ACCA, ICAN, and CFA or in progress will be an added advantage.

• Knowledge or understanding of financial forecasting, corporate finance and information analysis

• Proficient in spreadsheets, databases, MS Office and financial software applications

• Attention to accuracy and detail required

• Strong quantitative and analytical competency

• Self-starter with outstanding presentation, reporting and communication skills

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Description

• Administers multiple maintenance functions of the web-based CRM (Customer Relationship Management) system with a primary goal of ensuring data integrity
• Responsible for the quality and consistency of data used to drive ARM sales and marketing efforts across various businesses
• Objectively evaluates ROI of potential marketing effort based upon criteria set by marketing and customer experience teams
• Reports to the Head of Marketing on a daily basis.
• Plan and deliver CRM strategy with a view of retaining existing customers, improving customer experience, increasing repeat visitation and growing qualified databases, across all ARM businesses
• Manage quality and consistency of data, train users, generate reports and input data to support organization initiatives
• Work across all ARM businesses to maintain timely, accurate and uniform documentation of all records in the CRM system
• Segment and manage customer data for various ARM offerings and set up appropriate funnels and campaigns within CRM software that deliver results for the business
• Set up marketing automation and establish workflows for data capture, always ensuring data integrity.
• Delivery of all CRM activities for the business to meet agreed KPIs – including direct mail, SMS marketing, mobile messaging, loyalty program in line with marketing calendars for the brand.
• Leverage campaign results to run the planning and testing process to continuously drive increased customer interest, conversion, sales, LTV and profitability across segments and channels
• Customize and pull marketing reports from CRM system on a weekly basis with analysis of trends, successes and learnings. Set up live dashboards for campaigns
• Create campaign specific landing pages and webforms on website to support CRM campaigns and capture data.
• Manage partner relationship with CRM vendor companies
• Update and maintain stakeholder records within the CRM system
• Lead regular communicate on the need to ensure clean data for use across all areas of the organization
• Provide timely insights and analytical support to different internal business stakeholders (including sales, marketing and other departments) to support effective business decision-making
• Assist with administrative duties related to research & business intelligence
• Demonstrate a complete commitment to the goals and mission of ARM, and
• represent the brand professionally at company and client sponsored events
• Perform other related duties, special projects and assignments as required.

Qualifications

• Bachelor's Degree in an analytical field (Math, Economics, Engineering, Statistics, etc)
• Minimum of 3 years of experience in a CRM and/or analytical role (ideal backgrounds include similar CRM administrator role in financial services sector
• Excellent problem-solving and analytical skills
• Ability to work with large datasets and summarize findings in a clear format
• Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation
• Understanding of Google Analytics and HTML
• Combine creative and pragmatic use of insight and data with attention to detail
• Strong mathematical skills to analyze reports including conversion rates, business won and lost and return on investment formulas
• Proven experience successfully managing multiple projects in a fast-paced environment
• Proficiency in Microsoft 365 software products, including ability to quickly learn industry related software
• Experience with statistical packages such as Power BI, SAS, R, SPSS, etc. is a plus
• Experience troubleshooting both hardware and software issues
• A keen eye for detail to be able to identify issues and to deliver solutions for any CRM issues that arise. Drive continuous improvement of all aspects the CRM system.
• Demonstrated ability to convey a sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect.