Career Opportunities at Interswitch Group

Department: Group Shared Technology
Employment Type: Permanent

Job Description

• To ensure the effective acquisition, deployment and management of business focused IT resources and ensure the delivery of a high-quality customer-focused IT service that supports Interswitch’s operations.

Responsibilities
Administration:

• Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues
• Client & Customer Management (Internal) Carries out simple procedural tasks to support management of internal client relationships
• Customer Service Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities
• Infrastructure and Network Development and Maintenance Complete operational tasks, data management, incident logging, reporting, systems monitoring, systems testing, and disaster recovery to support the day-to- day infrastructure and networks

Processes Automation:

• Analyze business processes and workflows to identify routine and repetitive tasks and opportunities for increasing efficiency

Requirements

• BSc / HND in any discipline from a reputable institution
• Minimum of 3 years experience in the similar or related role.

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Department: Systegra

Summary

• To support business growth by coordinating the delivery of solutions and services to customers within agreed time frames and to the highest standards on time the first time.

Responsibilities

• Executes on the delivery of Systegra Corporate Strategy “How to Win” initiatives in the marketplace
• Provide visionary leadership across all stakeholder groups (Internal & External stakeholders groups and regulators)
• Provide leadership to achieve the business and financial objectives for Managed Services Business
• Develops and drives implementation of policies, procedures, and standards to support the delivery of high quality service to customers
• Oversees process and service improvement opportunities ensuring key stakeholders across the organisation are engaged to better leverage on resources while increasing efficiency and overall service quality
• Prepares the annual service delivery budgets and drives its implementation
• Leads and directs the project management and project implementation teams to deliver customer focused services in line with customer specification
• Builds and maintains relationship with key customers to strengthen Interswitch service delivery experience
• Reviews update on project activities and ensures implementation is in line with agreed standard and timeline
• Provides guidance and leadership on project management activities, ensuring timely resolution of crises & disputes, unresolved cases (support issues), technical problems etc
• Oversees the activities of the various project teams and ensures effective allocation of responsibilities to achieve full optimization of resources
• Leads cross functional team meetings (Industry verticals, Consumer Segment, GST, Innovation & Product Strategy) for knowledge sharing and information gathering purposes
• Establishes effective feedback mechanism and ensures adequate utilization of feedback from internal and external customers to improve customer satisfaction level
• Manages the expectations of the customer (internal and external) with regard to project objectives, deliverables, timeframes, etc by understanding the key business drivers and their prioritization
• Ensures periodic evaluation of service delivery processes and standards, benchmarks them against leading practices, makes recommendations as appropriate and drives compliance
• Performs trend analysis on reported problems, document root causes and initiate appropriate improvement solutions
• Prepares and submits reports to the CEO, Systegra and other parties on activities within the business group
• Provide strategic execution support for Interswitch Country Operations across Africa

Requirements

• Bachelor’s Degree in Computer / System / Electrical / Electronic Engineering/ Applied physics / Computer Science or a related field
• MBA or Master’s Degree in any science related course is desirable
• Minimum of 15 years cognate experience acting in similar role with at least 5 years at a managerial level
• Relevant certifications such as PMP (Project Management Professional), Cisco & Microsoft Certifications, Lean Six Sigma & Safe Agile Certification.

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Department: Engineering
Employment Type: Permanent

Job Summary

• To design, document and implement tests to expose bugs, and work with teams to checkmate the recurrence of errors in order to meet high quality standards.

Responsibilities

• Adhere to the pre-defined QA process and apply same in the assigned Engineering cluster or any other assigned tasks
• Employ Continuous Testing techniques to prevent quality issues during the development phase and ensure post-deployment satisfaction of internal and external customers
• Ensures that software quality measures comply with regulatory standards, industry standards, and accepted best practices
• Performs the pre-testing phase of application development by participating in requirement reviews to identify potential problem areas, and make the appropriate recommendations
• Follow the automation test strategy, implement and maintain tests
• Implement performance tests to report on system capability and limits
• Ensure security best practices for developed applications
• Find, investigate, track, reproduce and document bugs
• Co-ordinate software releases to ensure seamless deployments every time
• Participate in product performance engineering discussions and seek to reduce production incidences and customer dissatisfaction
• Identifies, reports, guides and tracks the rectification of faults in products during development stage

Requirements

• Minimum of Bachelor’s Degree / HND in Computer /System / Electrical / Electronic Engineering / Computer Science or a related discipline
• 1 - 2 years hands on experience in Testing and Automation
• Possession of ISTQB certification is an added advantage.

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Department: Purepay
Employment Type: Permanent

Job Description

• To analyse, design, code, test and manage software programs and applications that drive the Interswitch’s strategy, products and third-party business.

Responsibilities

• Assists other software engineers, analysts, and designers in conceptualizing and developing new software programs and applications
• Develop, maintain, troubleshoot, enhance and document software products and components develop by self and others as per the requirements and detailed design
• Design and implement automated unit testing as required on a project
• Works closely with the Team Leader, Business Analyst and Product Owner for understanding the functional and system requirements
• Involves in task breakdown, provides reasonable work estimates and communicates deviations from estimates or work product in advance of deadline
• Creates thorough, professional quality technical specifications and design documentation
• Contributes to company knowledge base and process improvements
• Current on emerging software technologies and makes recommendations
• Proactively recommends, schedules, and provide software and development framework and tools improvements and upgrades

Requirements

• Minimum of Bachelor’s Degree / HND in Computer /System / Electrical/ Electronic Engineering / Applied physics / Computer Science or a related discipline
• At least 5 years hands on experience writing production quality codes.