Jobs at Norrenberger Financial Group

Job Responsibilities

• Advise the Senior Executives on customer satisfaction measures, customer experience strategies, programs, initiatives and emerging issues to enable customer-eccentric strategic decision processes and major issues response.
• Manage the implementation of integrated customer engagement and communication initiatives to improve and enhance the perceptions and experiences of customers.
• Follow up and monitorcustomer issues ensuring that they are resolved properly within the agreed service level. Drive the overall performance of the customer service functionincluding; service levels, workforce adherence, compliance & customer satisfaction.
• Drive account opening and reactivation of customers
• Attend to all customers’ request and enquiries and ensure customers’ satisfaction.

Requirements

• Bachelor's Degree with 1 - 3 years relevant work experience.

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Job Responsibilities

• Responsible for administering and deploying equipment and software solutions company-wide • Sharing in production of technical/support documentation for knowledge base
• Troubleshooting all problem areas (promptly and accurately), along with providing end-user assistance.
• Consistently met established SLAs when providing support for PCs/Macs, OS, phones, tablet devices, printers, and desktop applications
• Working in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees.
• Installations, maintenance and monitoring of all Information and Communication Technology and Power installations and devices - Internet/Networks, Computer hardware and software troubleshooting, CCTV, Telephones, Printers, Access Controls, Internet Modems, Fire alarms, Routine inspection, and checks.
• Monitoring and maintaining computer systems and networks.
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Create plans to ensure system compliance, including writing and editing of documentation
• Ensure Master Documents Lists for all libraries are maintained and current.
• Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
• Operate and maintain a variety of specialized equipment and software related to the upgrade, installation and repair of network systems; utilize a variety of hand and power tools to make repairs.
• Configuring Voice VLAN, RIP, Hypervisor
• Port Channel Configuration, Storm Control, IP Subnetting, Troubleshooting IP.
• Attending to Networking issues & Wiring
• Active Directory, Practical Use of VNware & Virtual Box.

Requirements

• Bachelor's Degree with 2 - 3 years relevant work experience.