Fresh Jobs at OJ Wale Pillar Metals and Tech Limited

Job Description

• Greet customers warmly, ascertain problem or reason for calling and Resolve customer complaints via phone, email or social media
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls, Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers and Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Assist with placement of orders, refunds, or exchanges and take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale and Suggest solutions when a product malfunctions and Handle product recalls.
• Attempt to persuade customer to reconsider cancelation and inform customer of deals and promotions
• Utilize computer technology to handle high call volumes and Work with Sales Reps and Purchasing Officer across all our branches to ensure proper customer service is being delivered
• Conduct price and feature comparisons to facilitate purchasing and ensure Company is not losing money
• Market and convert to sales all Company Products either New products or Scrap and services to all prospective customers.
• To Assist in Scaling all scraps batteries from suppliers and record same to avoid discrepancy
• To Assist in Preparing invoice and receipt with all other Vouchers as peculiar to our business for all transactions and manage returns of merchandise with proper documentation.
• Inform customers about discounts and special offers.
• Provide customer feedback to the Management for seamless service delivery.
• Stay up-to-date with new products/services and price.
• To attend to other assignment has may be assigned by the Management or superior officer.

Qualifications

• Interested candidates should possess an HND or B.Sc Degree with 1-2 years work experience.

Salary
N60,000 - N70,000 / month.

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• Manage logistics, warehouse, transportation and customer delivery
• Keep track of quality, quantity, stock supply, delivery times, transport costs and efficiency
• Arrange and ensure proper plan routes and process shipments
• Resolve any arising problems or complaints from logistics and marketing issues
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Maintain proper knowledge of loaded items
• Ensure that appropriate and complete documentation is available at the time of loading
• Drive vehicle to the point of delivery by using the best possible route
• Assist in loading and unloading vehicle with items to be delivered
• Make sure that speed limits are adhered to in order to ward off possible misadventures
• Ensure that delivery receipts are signed and check your waybill properly at source before leaving
• Fill in pertinent information such as mileage and delivery time in company provided log books
• Ensure that the delivery schedule is followed Specifications
• Comply with laws, regulations and ISO requirements
• Contribute in the implementation of marketing strategies
• Organize and attend marketing activities or events to raise brand awareness
• See all ventures through to completion and evaluate their success using various metrics