Latest Jobs at MacTay Consulting

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.

Job Requirements

• Candidates should possess a B.Sc / HND qualification with 1 - 2 years of work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.

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Job Responsibilities

• Customer acquisition through sales of the company's products and services
• Driving liability balances of accounts opened
• Cross-selling of company products and services
• Participate in market storms, community fairs, and cluster marketing events, e.g. NYSC, Trade Fairs
• Provide sales leads for Team Lead, Supervisors, and Branch Managers
• Ensure consistent high-quality service delivery.

Requirements

• B.Sc / HND in any field with a minimum of Second Class Lower
• 1 - 2 years experience required.
• Must not be more than 29 years old
• Must have a flair for Sales / Marketing.
• Good spoken and written English
• Very smart and articulate.

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Location: Victoria Island, Lagos

Responsibilities

• Answer and direct phone calls
• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Requirements

• Candidates should possess a B.Sc / HND qualification
• Minimum of 2 years of work experience as an Administrative Assistantor Office Admin Assistant
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers, scanners, etc
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task.

Interested and qualified candidates should send their CV to: kamaldeen.adebayo@mactay.com using the Job Title as the subject of the email.