Jobs at Naji Realties

Job Description

• We are seeking a friendly, patient, and professional Customer Service Representative to join our team.
• As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and ensuring their needs are met.
• Your main goal will be to resolve customer inquiries and issues in a timely and efficient manner, while also promoting our brand and building strong customer relationships.

Responsibilities

• Answer customer calls, emails, and chats in a prompt and professional manner.
• Listen actively and empathetically to customers, understanding their concerns and needs.
• Provide clear and concise solutions, resolutions, and explanations to customers.
• Resolve customer complaints and issues in a fair and timely manner.
• Document customer interactions and updates in our system.
• Collaborate with internal teams to resolve complex customer issues.
• Stay up-to-date on product knowledge and company information.
• Meet and exceed customer satisfaction and performance targets.

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required.
• Must reside in Abuja preferably around Utako.
• Minimum of 3 years of customer service experience preferably in the hospitality industry.
• Excellent communication, listening, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong patience, empathy, and understanding.
• Proficiency in computer software and technology.
• Ability to work varying shifts, including evenings and weekends.

go to method of application »

Job Description

• We are seeking a highly skilled and enthusiastic Front Desk Officer to join our hospitality team.
• As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient check-in and check-out processes.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries and resolve any issues promptly
• Manage room assignments, check-in, and check-out processes
• Handle guest registrations, payments, and departures
• Maintain accurate records of guest information, room assignments, and billing
• Provide information on hotel services, facilities, and local attractions
• Coordinate with other departments to ensure seamless service delivery
• Handle guest complaints and concerns with professionalism and courtesy
• Maintain a clean and organized front desk area
• Perform other duties as assigned by the Front Desk Manager.

Requirements

• Must have at least two years of experience working in a hospitality company.
• Must have a degree in any relevant field
• Must reside in Abuja, preferably around Utako
• Excellent communication, interpersonal, and customer service skills
• Ability to work in a fast-paced environment and multitask
• Proficiency in hotel software and systems (e.g., Property Management System)
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
• Flexibility to work varying shifts, including nights, weekends, and holidays.