Latest Jobs at RedCloud Technology

The Role

• We are seeking experienced and dedicated Customer Success Managers (CSMs) to join our team, focused on managing and ensuring the success of our Key Distributors on the Open Commerce eB2B marketplace platform.
• Our platform serves FMCG distributors in emerging markets across Africa and LatAm, and as a CSM, you will play a pivotal role in driving value for these key customers by optimizing their use of our platform, enhancing their sales through promotions and price management, strategically expanding their market reach, and managing revenue generation and collection.
• From onboarding through to continuous engagement, you will be the primary point of contact for selected Key Distributors, ensuring they achieve maximum success and growth on our platform.

Main Responsibilities

• Onboarding & Integration: Lead and ensure smooth onboarding for Key Distributors (KDs) with training and support, collaborating with teams for seamless integration.
• Customer Success Management: Maintain strong relationships with KDs, offering strategic guidance, proactive support, and tailored solutions to optimize platform performance.
• Revenue Generation & Collection: Drive KD sales growth, manage timely payment collections, and collaborate with finance to mitigate revenue risks.
• Promotion & Price Management: Develop and execute promotional strategies, assisting KDs with competitive pricing to maximize sales.
• Performance Tracking & Reporting: Use data to monitor KD performance, preparing reports to highlight growth opportunities and successes.

Experience we think you'll need:

• Bachelor's degree in Business, Marketing, Sales, or related field (Master’s preferred).
• 5+ years of experience in Customer Success, Account Management, or Sales, ideally in FMCG or e-commerce.
• Proven success in managing key accounts, driving revenue, and working with distributors or wholesalers, especially in Africa and LatAm.
• Strong relationship management, communication, and negotiation skills, with a focus on customer outcomes and growth.
• Proficient in CRM systems, data analytics, and financial management platforms, with an analytical and problem-solving mindset.
• Customer-centric, adaptable, and financially savvy with the ability to thrive in dynamic, diverse environments.

go to method of application »

The Role

• We are seeking an experienced and highly analytical Head of Growth Analytics & KPIs to join our team.
• This pivotal role will be responsible for defining and managing key performance indicators (KPIs) related to Inventory Management, Growth, Demand Management, Pricing, and Promotion Strategies.
• Additionally, the incumbent will play a crucial role in product assortment optimization, identifying gaps in the marketplace, and providing actionable insights to the Sales and Acquisition teams to drive distribution, reach, and market coverage.
• The ideal candidate will possess deep expertise in the FMCG industry, advanced data analytics skills, and the ability to build comprehensive Sales, Marketing, and Customer Hierarchies that align with industry best practices.

Responsibilities

• B2B Marketplace & KPI Management: Drive decisions on inventory, growth, pricing, and promotions by defining and managing KPIs to align with business goals.
• Product Assortment & Gap Analysis: Identify assortment gaps and provide insights to ensure product offerings align with market demand.
• Geographic Expansion & Market Coverage: Identify geographic gaps and recommend strategies to expand distribution and market reach.
• Growth Analytics Leadership: Lead growth analytics, providing data-driven insights to inform strategic decisions across teams.
• Promotion Strategy: Develop and refine promotion strategies to optimize sales, profitability, and campaign performance.
• Sales, Marketing & Customer Hierarchy: Create a customer hierarchy that enhances alignment between sales, marketing, and customer engagement.
• Data Analysis & Dashboards: Develop real-time dashboards using advanced tools to provide actionable insights for stakeholders. 
• Pricing Strategy & Optimization: Lead pricing strategies to maximize revenue, adjusting models based on market trends and data analysis.

Requirements

• Extensive FMCG experience with expertise in inventory management, demand planning, growth analytics, pricing, and promotions.
• Proven ability to create complex dashboards and visualizations using tools like ThoughtSpot, Power BI, Tableau, SQL, and Excel.
• Strong experience in defining and managing KPIs in growth, inventory, pricing, and product assortment within FMCG or e-commerce.
• Advanced problem-solving and communication skills, capable of translating data into actionable insights for stakeholders.
• Self-motivated and detail-oriented, with the ability to manage multiple priorities independently in a fast-paced environment.

Benefits

• Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
• Benefits vary depending on the country of employment and engagement type. 
• Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!

go to method of application »

Job Summary

• We are seeking experienced and dedicated Customer Success Managers (CSMs) to join our team, focused on managing and ensuring the success of our Key Distributors on the Open Commerce eB2B marketplace platform.
• Our platform serves FMCG distributors in emerging markets across Africa and LatAm, and as a CSM, you will play a pivotal role in driving value for these key customers by optimizing their use of our platform, enhancing their sales through promotions and price management, strategically expanding their market reach, and managing revenue generation and collection.
• From onboarding through to continuous engagement, you will be the primary point of contact for selected Key Distributors, ensuring they achieve maximum success and growth on our platform.

Main Responsibilities

• Onboarding & Integration: Lead and ensure smooth onboarding for Key Distributors (KDs) with training and support, collaborating with teams for seamless integration.
• Customer Success Management: Maintain strong relationships with KDs, offering strategic guidance, proactive support, and tailored solutions to optimize platform performance.
• Revenue Generation & Collection: Drive KD sales growth, manage timely payment collections, and collaborate with finance to mitigate revenue risks.
• Promotion & Price Management: Develop and execute promotional strategies, assisting KDs with competitive pricing to maximize sales.
• Performance Tracking & Reporting: Use data to monitor KD performance, preparing reports to highlight growth opportunities and successes.

Experience we think you'll need

• Bachelor's degree in Business, Marketing, Sales, or related field (Master’s preferred).
• 5+ years of experience in Customer Success, Account Management, or Sales, ideally in FMCG or e-commerce.
• Proven success in managing key accounts, driving revenue, and working with distributors or wholesalers, especially in Africa and LatAm.
• Strong relationship management, communication, and negotiation skills, with a focus on customer outcomes and growth.
• Proficient in CRM systems, data analytics, and financial management platforms, with an analytical and problem-solving mindset.
• Customer-centric, adaptable, and financially savvy with the ability to thrive in dynamic, diverse environments.

Benefits

• Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
• Benefits vary depending on the country of employment and engagement type. 
• Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!