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ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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Department: Data Centre Operations.
Status: Outsourced role
Work Schedule: Mon- Fri (8am -5pm)
Academic Qualification: At least HND Electrical/Electronics Engineering, or other related discipline.
Functional Skills:
- Industry certification or training in Electrical Power systems installation, maintenance, or repairs.
- Knowledge of equipment installation, electrical and mechanical repairs,welding and fabrication, safety and compliance.
- Troubleshooting and problem solving skills.
- Ability to tolerate temperature below 20 degree C for extended periods of time
Work experience :
- At least 3 years experience of previous work experience in a Data Center Operation environment or equivalent.
- Experience trouble shooting breakdowns and repairing electrical power system devices and components.
- Experience with portable Appliance Test System.
- Experience in maintenance planning, scheduling and associated maintenance work.
- Experience with Data Centre Infrastructure Management (DCIM) tools will be an advantage.
Other Requirements:
- Customer Focus.
- Tech savvy.
- Result orientations.
- Highly innovative.
- Ability to optimize work processes.
- Resilient and Self Developed.
Please note that only qualified candidates would be contacted.
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Function: Service Fulfillment & Support
Reporting to: Team Lead, Voice
Travel Frequency: As required
Purpose of the Job
Reporting to the Team Lead, Voice, the Voice Engineer is responsible for tasks such as designing, installing, operating, maintaining, troubleshooting and securing voice communications systems for
the ipNX Network as well as for enterprise customers in accordance with set standards & SLAs. You will also offer direction and recommendations for voice service enhancements.
You will act as the 2nd level contact for customer faults relating to voice communications systems by taking ownership of reported customer issues and seeing their problems through to resolution.
Your key support responsibility includes researching, diagnosing, troubleshooting and identifying solutions to resolve all voice communications system issues.
You are equally tasked with ensuring high levels of customer satisfaction and operational excellence during all levels of engagements with customers – including pre-sales support, service
delivery (installation & configuration) as well as support calls or visits. In addition to the above, you are also required to provide routine in-house training, and mentoring
for lower level staff and other units where required.
Expected Key Results
- Network Infrastructure& Customer Management
- Support
- Customers
- Internal
- Asset Management
- People Management
- Training
Educational Qualifications & Functional Skills:
- Education: BSC Computer Science / Computer Engineering / IT Related Disciplines
- Technical: Cisco Network Certification/CCNP and ITIL certification is a bonus
- Technology: Microsoft Office Suite competence [Bonus: MS Visio, MS Project]
- Technology: Reasonable programming skills in any language
- Language: Fluent English
- Communication: Exemplary Communication Skills [Face to Face and over the telephone]
- Communication: Ability to communicate effectively at all levels of an organization
Work Experience:
- At least 1 year experience within the telecoms space as a Network/Communications Engineer
- A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
- Must have working knowledge of VOIP/SIP/PBX/Asterisk/Network Security based systems
- Practical Experience with Network Connectivity Devices (Routers & Switches)
- Experience with LAN/WAN Network Design and Configuration
- Good working knowledge of Microsoft Office Suite [including MS Project &Visio]
Other Requirements:
- Hardworking and Tenacious
- Action orientation
- Tech Savvy
- Result Driven
- Excellent Decision Quality
- Attention to Detail
- Problem Solving
- Excellent troubleshooting and analysis skills
- Impeccable Customer Service and Support Skills
- Customer Focus
- Self-Development
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Function: Business Development
Reporting to: Territory Manager
Location: Lekki/ Ikeja/ Victoria Island/ Apapa
Travel Frequency: Rarely
Purpose of the Job
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
- Educational Qualifications & Functional Skills:
- B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
- Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
- Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Requirements
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
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Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job
Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution)
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
- Educational Qualifications & Functional Skills:
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
- Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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JOB DESCRPTION
The Account Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island. Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and and identify opportunities. Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets
Educational Requirements
- A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.2/Upper Credit)
- Ability to penetrate accounts and meet with stakeholders within accounts/sectors
- Excellent research, problem solving, and analytical skills, including excellent PowerPoint and Excel capabilities, with impeccable analytical and business judgment
- Understanding local dynamics of the region
- An expert understanding of best practice account management with the ability to implement both strategic and tactical initiatives
- A proven track record in business development and client relationship management in a highly competitive, Business to Business (B 2B) environment
- Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
- A strong knowledge of Pursuit or another relationship/ sales methodology
- Sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Excellent quantitative analysis and financial modeling skills; high proficiency in Excel
- Ability to Understand industry trend
- Good communication and business writing skills
- Strong persuasive and negotiation skills
- Excellent Presentation skill and customer service capabilities
- Good documentation and process management skills
Work Experience
- At least 5 years of Key Account Management experience
- 5 - 7 Years’ experience in managing strategic Accounts
- Proven experience of driving opportunities through to revenue
- Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process
- A strong knowledge of Pursuit or another relationship/ sales methodology
- Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization
- Experience working in the Region
- Experience in selling various product portfolio
- Experience in strategic Key Account planning, mapping key decision makers and building strong relationships with Key Accounts stakeholders
- Leadership experience with a strong business acumen and knowledge of the technical market landscape
- Experience in Client Management & Growth Strategies of assigned portfolio of clients
- Have proven results in successfully closing new business, ideally selling to blue chip companies in the region
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Job Description
The core purpose of this role is to effectively manage the deployment of large scale Fibre-To-The-Home outside plant infrastructure across major cities in Nigeria. These projects would grow ipNX’s fibre network footprint to serve as a veritable medium for increased broadband penetration in the nation. The Project Manager is responsible for developing collaborative partnerships with stakeholders, internal and external, to implement projects within defined Service Levels and quality standards, as well as actively anticipate and solve problems during delivery.
Educational Qualifications & Functional Skills:
- A Bachelor’s degree/HND in Engineering, Applied Science, Computer Science, business, communications, IT or similar discipline (2.2/ Upper Credit Minimum)
- MBA or Master’s degree in engineering, Management, or Technology is an added advantage
- Previous experience managing FTTH community design, installation and commissioning of projects would be highly regarded
- It is essential that the candidate have experience with vendors who have a proven track record with this technology.
- Strong understanding of FTTH projects environments and technologies
- Ability to handle multiple tasks simultaneously as they apply to large agile projects
- Must be results-driven and have solid problem solving and decision-making skills
- Possess great relationship building skills, with the ability to work independently and with teams
- Exceptional customer service skills
- Must be committed to incorporating quality and security into all decisions and daily job responsibilities
Work Experience:
- 8+ years professional work experience in the telecommunications industry, with 4 years experience in Project management (2 years in Fiber network deployments)
- Project management certified (PMP and/or Prince2)
- Working knowledge of the QGIS system would be an added advantage
- Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement
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Job Description
Primarily responsible for delivering outside plant infrastructure plans and designs that are detailed, informative and meets the requirements and purposes of various stakeholders both internal and external – in terms capacity, capability, resilience and meeting varied regulations. Contributes to vendor selection, proof of concept designs, network architecture reviews and any other initiatives of the division as directed by the Head, Infrastructure Planning and Quality. This role ensures high levels of customer satisfaction and operational excellence during all levels of
engagements with customers and stakeholders, proactively providing support and input.
Educational Qualifications & Functional Skills:
- Degree in Electrical/Electronic Engineering/Communications Engineering/ Computer Engineering and other related disciplines.
- A master’s degree in Engineering/MBA would be an added advantage.
- A CFOT with emphasis on FTTH Technologies certification is required. Other certifications in networking and project management would be an added advantage.
- Knowledge or experience with GPON, FTTH and transmission technologies.
- Conversant with planning tools (GIS/MapInfo, CAD tools etc)
- Knowledge or experience of programming and database applications like Python and SQL would be an added advantage.
- Excellent communication and presentation skills.
Work Experience:
- At least 10 years’ experience within the telecoms space.
- Experience in fiber outside plant (OSP) planning and design lifecycle.
- Should be conversant with building and maintaining fibre networks
- Competent in the use of computer productivity tools.
- Conversant with the use of GIS and
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Job Descrption
Efficiently work towards the improvement of the SLA s with customers by reducing the MTTR which also translates to improve service to customer
Educational Qualifications & Functional Skills
Academic: BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum)
Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
Functional Skills:
- Customer centric and stakeholders’ management.
- Good LAN/WAN network design and implementation skills.
- Ability to solve compl ex problems in the shortest available time using honed analytical skills
- Good interpersonal skills with customers, vendors and members of team.
- Design and analytical troubleshooting of LAN, WAN network and Internet data architecture with good knowledge
- of routing protocols (EIGRP, BGP, OSPF, RIP etc)
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network
- related problem and optimize network performance where necessary.
- Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant powerdevices/components.
- A hands on experience wit h the following is a must: IP Routing, MPLS, QOS, VPN , DMVPN
- Knowledge and experience with network security (IPSec Firewalls) is desirable
- A hand on experience with OSPF and BGP is desirable.
- Experience with Wireless Point to Point and Point to Multipoin t technologies is desirable
- Must be able to follow multiple simultaneous projects to completion with minimal supervision.
- Experience with leading inter departmental negotiations, consensus building to reach common technical solutions.
- Strong telecommunications transmission skills (both Optical and wireless) wireless), IP design skills, in depth knowledge of
- IP Network Troubleshooting.
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence
- internal and externa l organizations.
- Hardworking and Tenacious.
- Performance driven.
- Sharp analytical and logical reasoning.
- Work effectively with own initiative and with minimal supervision and also as a part of a team.
Work Experience:
At least 2 years in telecommunications industry,
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Job Description
To supervise all activities of the Customer Advocacy Centre, to plan, direct and coordinate in the areas of support, incident, change and problem management.
Educational Qualifications & Functional Skills :
- University Degree in Sciences, Social Sciences acceptable (2.2/Upper Credit)
- Post Graduate degree (MBA, M.Sc., etc.) an added advantage
- Professional Qualification in Customer experience management an added advantage
Work Experience:
- Minimum of 5 years of varied experience in customer service with a proven record of driving customer experience improvement and increasing customer satisfaction
- Teamwork – candidate will need to be a strong team player, who supports their colleagues and share their skills.
- Good interpersonal, work flow management and communications skills.
- Experience in similar roles within IT or Hospitality environment, preferably both.
- Excellent analytical skills and ability to own problems through to resolution as well as being able to analyse statistical data.
- Ability to demonstrate a mature understanding of key Business needs.
- Excellent documentation and PowerPoint presentation skills.
- Good project and time management skills - Ability to work independently and manage one’s time.
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Knowledge of business and management principles involved in strategic planning and resource allocation.
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Job Description
To plan and forecast material needs for various engineering projects in order to ensure availability and effective allocation of materials and implement departmental process optimization plans.
- Educational Qualifications & Functional Skills:
- Work Experience:
- Minimum of 5 years of varied experience in Supply Chain Management
- Sound understanding and experience in Procurement & Logistics/Supply
- Understanding of International Trade
- Sound Knowledge of Contract management will be an added advantage
- Other Requirements:
- Customer Focus
- Planning
- Analytical Skills
- Forecasting
- Action orientation
- Drive results
- Ability to optimize work processes
- Self Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Qua
Method of Application
Interested and qualified candidates should forward their CV to: resume@ipnxnigeria.net using the position as subject of email.
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