Latest Jobs at IpNX Nigeria Limited

Job Description

• The Direct sales executive (DSE) is responsible for driving sales increase of all ipNX retail products (FOS) within the territory he works in.
• She/he must recruit new subscribers through personal engagement and follow up.
• The DSE must be able to develop relationships with Estate managers, facility managers and any key stakeholder.
• DSE’s must be able to win back churned customers and re-build broken relationships.

Expected Key Results

• Achieve set sales targets.
• The DSE must recruit 10 subscribers or more every month.
• Manage, maintain and grow a pipeline of qualified prospects almost completed deals.
• The DSE must maintain and grow a pipeline of potential subscribers.
• This pipeline report must be submitted on a weekly basis.
• Must carry out route mapping to identify potential and existing customers with given territory.
• Submit weekly reports.
• All sales reports must be submitted every week.
• Work in collaboration with the team, developing good working relationships.
• Must develop good relationships with ipNX customers.
• Must be able to maintain a good working relationshipwith Team Lead and other DSE’s.
• Must be polite at all times to customers and report any customer feedback during weekly meetings.
• Ensure compliance with ipNX values, policies and standards, and ensure compliance will all local statutory requirements.
• Must be present at all sales trainings and weekly meetings.
• Must abide by the ipNX policies and standards when on ipNX premises and in dealing with customers.

Educational Qualifications & Functional Skills

• HND in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills - both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 2 years experience within the telecoms (Telecom Experience Only).

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Job summary

• The Billing Support Officer deals with customers complaints via telephone and emails.
• They are required to handle a variety of functions, including end to end resolution of Billing issues.
• Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
• Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Responsibilities

• Ensure Customer satisfaction at every contact via Phone on all Billing issues / enquiries
• Ensure Customer satisfaction
• Excellent Listening, questioning and communication skills
• Adhere to the telephone etiquette Billing Support Supervisor Billing Support Officer
• Informs customers by explaining procedures; answering questions; providing information and feedback
• Ensure prompt response to in-bound calls
• Must be clear, direct and not vague in their communication with customers
• Manage large amounts of inbound and/or outbound calls in a timely manner
• Meet personal/team qualitative and quantitative call targets.
• Customer Engagement
• Follow communication scripts when handling different Billing topics
• Identify customer’ needs, clarify information and provide solutions and/or alternatives
• OTRS Tickets
• Ensure prompt and accurate response to tickets
• Customer Retention Rate
• Provide excellent customer service in such a way that we can retain the customers
• Must be the voice of the Customer
• Maintain a high completed Call rate
• Ensure that the Call abandonment rate is very less than 10%
• Maintain a call completion rate of 90%
• Ensure that in-bound calls are picked before the third ring
• Escalations
• Must promptly escalate issues that they cannot handle to their supervisor
• Must avoid keeping the customer waiting on a call Identify and escalate priority issues observed

Educational Qualifications & Skills

• Candidates should possess an HND / B.Sc in any discipline
• Must have at least 6 Months experience in a contact center
• Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes

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Description

• To ensure consistent operational cash inflow into the business by regular billing of customers and receivable.
• Ensure money collectable from sales and takings are received in collection accounts and are fully reconciled to bank in order to block all cash leakages and loss of fund which may result in shareholders’ fund depletion.
• Ensure WHT receipts are collected, properly accounted for, and allocated in accordance with the company’s credit policy.
• Follow up on receivable in accordance to the credit policy, collect and allocate payments.
• Ensure timely reconciliation whenever there is disparity between customer’s payment and invoices.
• Ensure the receivable aging complies with the company credit policy.
• Weekly submission of Follow-up Reports and monthly submission of Credit policy compliance report.

Requirements

• Interested candidates should possess a Bachelor's Degree with at least 2 years experience.