Job Openings at Eden Solutions and Resources

Job Description

• As the Director of People & Culture, your duties is to lead our client’s company in recruiting, developing, and retaining talented people and create a positive and high performing work climate that employees can boast of.

What do you need to be successful?

• Recruit, develop, and retain the right people needed to achieve the company’s objectives
• Set clear direction and manage priorities across the people function.
• Create, communicate and evolve our policies, frameworks, systems and practices, to ensure all people activities are executed smoothly throughout the employee lifecycle.
• Recruit and maintain a pipeline of talent.
• Implement applicant tracking systems and processes.
• Help build and oversee an employer brand that attracts the very best talent.
• Work with management on compensation and benefits packages

Improve and maintain a high level of team member satisfaction and quality of life:

• Promote a positive company culture and open communication.
• Work with management to create a positive work climate, threw employee surveys, temperature checks, and change management.
• Implement and improve processes around contracts, pay slips, authorizations, sick leave, annual leave, absences due to maternity/paternity, etc. (with HRIS if necessary)
• Develop our DEI strategy, to ensure we are an inclusive employer for all

Empower team members to operate at their full potential:

• Partner with managers and team leads, coaching them and enabling them to foster a culture of high performance, including objective setting, appraisals and employee management and development.
• Work with management to set OKRs and evaluate the performance of each team member.
• Work with management to create a comprehensive training and development program for staff.

Ensure compliance with all employment laws and regulations:

• Proactively ensure offer letters, employment contracts, and confidentiality agreements follow laws and regulations.
• Review and maintain the Employee Handbooks
• Ensure new recruiting and hiring strategies follow laws and regulations.

Be a team player:

• Participate in all monthly 360 feedback sessions.
• Continuously learn by participating in 6 relevant webinars or by reading 6 relevant books per year and share what you learned with the team at monthly lunch & learns and/or through a blog post.

How important are you to the bottom line?

• As the Director of People and Culture, you play a pivotal role in shaping our client’s company success by optimizing its human capital, fostering a positive culture, and aligning HR strategies with business goals.
• Their contributions impact talent acquisition, retention, organizational culture, and overall company performance.

What should you have done in your career?

• Experience working in or with tech startups or tech enabled companies.
• A strong background in technology and in a high growth business (eg a scale-up); you thrive in dynamic working environments.
• International experience with multinational teams and office locations.
• Experience recruiting for C-Suite, technical and non-technical roles in African and global markets.
• Proven expertise in all things people operations: talent, performance, compensation and benefits, employee engagement and retention, org design, career development etc
• Must be willing to roll up your sleeves and get things done
• Excellent communication, interpersonal, and presentation skills
• High level of autonomy and accountability
• Comprehensive ability to liaise with Legal team on employment law across several Jurisdictions.

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Job Description

• We are looking to hire an ambitious, experienced, energetic and highly entrepreneurial Marketing Operations Specialist will be responsible for ensuring the efficiency and effectiveness of Shuttlers marketing campaigns and activities.
• This position is responsible for managing marketing technology, data analysis, process optimization, and providing support to the marketing team.
• The Marketing Operations Specialist contributes to achieving marketing objectives and maximising the return on marketing investments.

Responsibilities
What do you need to be considered successful?

• Marketing Technology Management: Administer and optimise marketing automation platforms, customer relationship management (CRM) systems, and other marketing technology tools, ensure data integrity, and troubleshoot any technical issues to maintain smooth operations.
• Data Analysis and Reporting: Analyse marketing data and key performance indicators (KPIs) to measure campaign effectiveness, identify areas for improvement, and create regular reports and dashboards to provide insights and recommendations to the marketing team.
• Process Optimization: Streamline marketing processes to enhance efficiency and productivity, and develop and document marketing workflows, procedures, and best practices.
• Campaign Execution: Collaborate with marketing teams to set up, launch, and monitor marketing campaigns and ensure accurate tracking and reporting of campaign performance metrics.
• Lead Management: Manage lead generation, scoring, and nurturing processes and work with sales teams to align marketing efforts with lead handoff and conversion goals.
• Data Management: Maintain and segment marketing databases for targeted campaigns and ensure compliance with data privacy regulations and best practices.
• Marketing Budget Management: Assist in managing the marketing budget by tracking expenses and providing financial reports.
• Vendor and Agency Management: Collaborate with external vendors and agencies to execute marketing initiatives and monitor vendor performance and contracts.
• Identify trends and insights, with a clear focus on optimising spend and performance.
• Define, develop, and execute strategies to develop the B2C channel of Shuttlers’ Share Product.
• Utilise strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Instrument conversion points and optimise user funnels.
• Organise and manage in-person customer events to boost brand awareness, advocacy, and affinity.
• Developing aggressive retention strategies based on customer feedback.

How important are you to the bottom-line:

• You will be in charge of leading their marketing strategy in Nigeria, by building and growing a community which will enable the brand to grow and reach its target audience.
• The Marketing Operations Specialist purpose is to deliver multi-million monthly sales of our products to scale the business up radically. You will be single-mindedly focused on expanding our digital footprint to drive our marketing and business development ambitions.

Your biggest problem solving on the job:

• You will wear a lot of hats here at Shuttlers. Marketing operations may include public speaking,exhibitions, retail marketing, event marketing, on-site activations, promotions, brand merchandising, media, advertising, sponsorships, and partnerships.You will be incharge of hosting and organizing fundraisers to create more exposure for the brand.

Requirements
What do you need to have done in your career?

• Bachelor's Degree in Marketing, Business, or a related field.
• 4+ years of experience in core marketing operations or similar role, preferably in the transportation or technology industries
• Familiarity with marketing automation platforms and CRM systems (e.g., Customer.io).
• Strong analytical skills and proficiency in data analysis tools such as Google Analytics, Google Data Studio, or similar.
• Knowledge of digital marketing channels and best practices.
• Excellent organisational and project management skills.
• Detail-oriented with a focus on data accuracy.
• Ability to work collaboratively in cross-functional teams.
• Effective communication and presentation skills.

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Job Description

• As an EOR Specialist who will play a vital role in managing and owning the EOR project directory, ensuring timely resolution of issues, and providing support to the payroll and employee experience teams.
• You will also collaborate closely with internal departments, leverage tools such as Zendesk and Intercom, and continuously strive to improve processes, operations.

What do you need to be successful?

• Manage and own the EOR project directory, maintaining accurate and up-to-date records.
• Liaise with internal teams to meet Service Level Agreements (SLAs) and resolution goals.
• Support the payroll and employee experience teams on a daily basis, addressing any EOR-related queries or issues.
• Effectively utilize internal tools such as Zendesk, Intercom, and other designated systems to maintain accurate records and streamline processes.
• Act as the primary point of contact (POC) between EOR and the Customer Success Management (CSM) team, ensuring a seamless client and employee experience.
• Address and resolve any complaints or concerns related to payroll and onboarding, escalating to subject matter experts (SMEs) when necessary.
• Collaborate with the team to identify areas for improvement in processes, operations, and EOR partner/vendor networks.
• Stay updated on HR legal changes, trends and best practices.

How important are you to the bottom line?

• As a EOR Specialist, this role requires strong organizational skills, a deep understanding of HR practices, and exceptional communication abilities.

What should you have done in your career?

• 3+ years experience in an operational role or as a Project coordinator or Junior PM.
• Familiar with project management tools like: Notion, Jira, etc.
• Manages tight deadlines and excels in coordination.
• Experience working in a Remote setup, a high growth start-up or scale up.
• Fintech or HRtech experience.