Jobs at Allen Professional Services

Job Description

• As the Production and Quality Assurance Manager for our fast-food chain, you will play a pivotal role in overseeing the production process and ensuring that our food products consistently meet high-quality standards.
• You will be responsible for managing the production team, implementing quality control measures, and optimizing processes to enhance efficiency and customer satisfaction.

Key Roles and Responsibilities

• Plan and coordinate daily production schedules for all outlets to meet demand.
• Supervise and lead the production team, ensuring adherence to recipes, portion control, and quality standards.
• Monitor inventory levels and collaborate with the procurement team for timely ingredient replenishment.
• Develop and implement quality assurance procedures to guarantee the consistency and safety of food products.
• Conduct regular inspections and audits of the production process to identify areas for improvement.
• Collaborate with suppliers to ensure the quality of raw materials meets the required standards.
• Identify opportunities for process improvement to enhance efficiency and reduce waste.
• Implement best practices to streamline production workflows and achieve cost-effectiveness.
• Identify opportunities to introducenew products or improve existing ones.
• Enforce strict hygiene and safety protocols throughout the production facility.
• Ensure compliance with local health regulations and industry standards.
• Conduct regular training sessions for the production team on safety and sanitation.
• Prepare and present regular reports on production performance and quality metrics.
• Communicate key findings to management and collaborate on strategies for continuous improvement.
• Monitor customer feedback related to product quality and address any issues promptly.
• Implement measures to enhance customer satisfaction through consistent quality.

Qualifications

• Bachelor's Degree in Food Science, Food Technology, or a related field.
• Proven experience in food production and quality assurance within the fast-food or restaurant industry.
• Minimum of ten (10) years relevant work experience of which at least five (5) years must have been at a senior management level in a food services organization.
• Strong understanding of food safety regulations and quality control methodologies.
• Excellent leadership and team management skills.
• Detail-oriented with a focus on continuous improvement.
• Effective communication and interpersonal abilities.
• Problem-solving skills and the ability to make data-driven decisions.

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Job Description

• As the Fast Food Outlet Manager you will oversee the day-to-day operation of your assigned outlet. You will supervise the outlet workers and ensure that the outlet's operations run smoothly, and customers are served promptly.
• You will ensure that the outlet delivers its periodic target budgets.
• You will also ensure that the outlet adheres to company's policies and procedures to provide the most satisfactory services to customers.

Key Roles and Responsibilities

• Oversee the daily operations of the outlet.
• Plan and assign daily workloads to outlet staff.
• Enforce established policies and procedures.
• Establish operational strategies to meet quality and customer service standards.
• Develop marketing strategies to improve sales and profitability.
• Maintain the outlet facility clean and safe.
• Obtain customer feedback and recommend necessary outlet operational changes.
• Schedule orientations and job trainings for outlet staff.
• Organize regular meetings to discuss outlet issues and challenges.
• Analyze and resolve problems in a timely and accurate manner.
• Organize special events and entertainments to attract more customers.
• Address customer queries courteously and ensure customer satisfaction.
• Develop cost-effective operational plans to achieve outlet goals.
• Assist in cash handling activities and develop expense and revenue reports.

Qualifications

• First Degree in Food Science & Technology, Catering or related fields.
• Minimum of five (5) years relevant work experience in a food services organization.
• Highly experienced in food products and services.
• Sound logistics management, business operations and financial knowledge.
• Strong managerial skills with proven track record in delivering targets and efficiencies.
• Fluency in English is essential, with superior oral and written communication skills.