Fresh Jobs at Moniepoint Inc. (Formerly TeamApt Inc.)

Job Overview:

• Under the guidance and supervision of the Lead for Fraud Investigation, Prosecution & Recovery, the Fraud Investigator will be responsible for developing and maintaining an excellent understanding of relevant fraud regulations and techniques.
• The Regional Investigator will identify allegations of fraud, waste and abuse of resources.
• The candidate will obtain and analyze relevant evidence, coordinate field assignments and ensure fraud investigations are promptly and effectively completed.
• He/She will work with internal and external stakeholders to recommend corrective actions that would prevent future occurrences. 
• Selected candidates will be required to reside within the region.

Duties & Responsibilities:

The Fraud Investigator will:

• Identify and analyze suspicious patterns, trends, and anomalies then develop investigative strategies and techniques to identify, evaluate, and prevent fraud.
• Establish, maintain, and update a fraud alert system within the region.
• Gather and analyze data from internal and external sources
• Perform investigations into suspected fraud and suspicious activity.
• Review financial and non-financial transactions for fraud.
• Prepare detailed reports of findings and recommendations.
• Maintain records of investigations and provide updates to management.
• Maintain awareness of and adhere to applicable laws, regulations, and policies.

Qualifications:

• HND or Bachelor's degree in criminal justice, psychology, criminology, business administration, accounting, or related field.
• 4 years of experience in fraud investigation, internal audit, internal control, or related fields.
• 2 years experience as a police officer, spy police officer, or short course training by one or more law enforcement agencies in Nigeria is an added advantage.

Competencies:

• Good understanding of financial accounting principles, procedures, and regulations.
• In-depth knowledge of fraud investigation techniques and strategies.
• Excellent analytical and problem-solving skills
• Excellent attention to details.
• Strong written and verbal communication skills.
• Excellent time management skills.
• A good knowledge of banking or FinTech industry regulations and standards is an added advantage.

go to method of application »

Job Purpose

• To build strong relationships with customers and ensure they are optimizing a product or service to receive the highest ROI.
• To be successful, they need to know the ins and outs of a product or service to properly educate customers and communicate effectively with a variety of personalities and technical backgrounds.
• As managers, they play a major role in hiring, training, and mentoring the customer success team.
• They are also in charge of implementing policies with internal teams to establish a level of quality customer service that exceeds their expectations, especially for anyone who has direct contact with customers.

Responsibilities

• Have a good understanding of the organization's products
• Build relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
• Provide proactive strategy with their assigned customer accounts
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• As the Live Customer Support team lead, you'll be responsible for line management of several Customer Support Officers. This will include mentoring and coaching those individuals through situations they may encounter with their customers, and developing them such that they, in turn, become Senior Customer Success Managers, able to work with our biggest or most complex customers.

Qualification

• Bachelor's degree and 5 years of experience in a customer-facing role within a Fintech or a similar company, such as Customer Success, Customer Support, or Account Management
• Previous experience in a team leadership or supervisory role
• Possess strong phone, written, and verbal communication skills with excellent presentation skills
• Confident, high energy, self-motivated, and a true team player
• Experience working with senior and executive-level customer contacts
• Demonstrated ability and desire to work and excel in a fast-paced environment
• Excellent multitasking and project management skills
• Well-organized, with high attention to detail and the ability to prioritize
• Excellent communication skills
• Strong analytical and problem-solving abilities
• Proficiency in using customer support software and tools
• Proactivity
• Ability to handle escalated situations
• Strong organizational and time management skills
• Has experience in leading a team