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GlobalProfilers provide a wide range of recruitment and selection services to companies in Africa. We recruit across wide range of sectors and professions in entire African region. Finding it takes specialized market knowledge combined with a genuine understanding of individual cultures & local requirements.
Our team of experienced local and internation...
SUMMARY
The ideal candidate would be responsible to provide product/service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.
RESPONSIBILITIES
Attend to Customer’s Issues & resolve them in timely & efficient manner
Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
Raising, following up and closure of Trouble Tickets
Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
Follow up for Collections through timely reminders to Enterprise & Retail Customers
Ensuring Collections of receivables is achieved as per the set targets
Service & MTTR Improvement Plans
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Generate Sales Leads
KEY RELATIONSHIPS:
- HOD/CIO/MD of TecPoint Global Solutions
- HOD Business Development Department
- HOD Customer Care Department
- HOD Project Management Department
- Customers of TecPoint Global Solutions
- Vendors & Partners of TecPoint Global Solutions
Fair Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
SKILLS REQUIRED:
- Strong organizational skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with Telecommunication Customer Care Department
- Strong math and critical reasoning skills
- Customer Relationship Management
- Integrity & Honesty
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication
KEY MEASURABLES:
- MTTR
- Network Uptime
- Customer Satisfaction Score (CSAT)
- Total Tickets & Tickets per Customer
- First Response Time (FRT)
- First Contact Resolution (FCR)
REQUIREMENT:
- Graduate in science preferable, any other discipline may also apply
- NYSC Certified
- Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
- Excellent communication and interpersonal skills
- Highly motivated and target driven with a proven track record in sales
PREFERRED GENDER: MALE
RENUMERATION: N90,000 - N100,000 (Monthly gross)
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SUMMARY
The ideal candidate would be responsible to sell telecommunications products and services to both individuals and companies in the best possible manner and in such a way that the customer or client is completely convinced of making the purchase and are also satisfied with the products and services;
REQUIREMENT:
- 2-4yrs proven work experience in sales
- Proven track record of success in sales management, including the ability to drive revenue growth and meet sales targets.
- Excellent communication and interpersonal skills
- Relationship management skills and openness to feedback
- Highly motivated and target driven with a proven track record in sales
- Excellent selling, negotiation and communication skills
- Prioritizing, time management and organizational skills
- Ability to create and deliver presentations tailored to the audience needs
RESPONSIBILITIES
- Present and sell company products and services to new and existing customers
- Prospect and contact potential customers through various means including business directories, targeted lists, CRM software, referrals, participating in networking events, and attending trade shows and conferences
- Will be provided company-issued "warm" leads, but the candidate will also be responsible for finding own leads through cold-calling, networking, etc.
- Emphasize product features, capabilities, and limitations based on analysis of customer's needs
- Visit establishments to evaluate needs and to promote products and services
- Ability to close new leads through solution-selling to small, medium & large customers with the ability to negotiate prices and terms of sales and service agreements
- Foster relationships with new clients through contract negotiations and installation
- Reach agreed upon monthly sales goals
- Complete expense reports and sales reports
- Resolve customer inquiries and complaints
- Set follow-up appointments to keep customers aware of the latest developments
- Create sales material and customized presentations to present to customers
- Complete online sales training to obtain solution-selling certifications
- Continual education on new and existing products and services
RENUMERATION: N90,000 - N100,000 (Monthly gross)
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