Fresh Jobs at IpNX Nigeria Limited

Deliverables
Expected Key Results:

• Successfully manage Data Centre layout and Environment

Key Activities

• Ensure adequate management of all data centre operations by adhering to all set Service Level Agreements on all Key Performance Indicators.
• Negotiate with Service providers, ensuring delivery of efficiencies
• Capacity and Property Management and cost savings as well as conducting capacity planning, general capacity reviews, driving infrastructure efficiencies across the various
• Implementation of heat and smoke detection and fire suppression to fully achieve efficiencies and compliance to IPNX standards
• Ensure adequate cooling and power availability at all Data Centres, Collocated sites and all Central Office locations.
• Ensure 99.5% power and cooling availability across board.
• Ensure adequate review and sign-off of all collocation and facility contracts; ensuring favourable clauses apply for ipNX.
• Ensure effective engagement of all collocation service contracts and enforcing all penalty clauses when and where required.
• Organise and ensure monthly governance meetings with service providers to review performance and point out areas of improvement and ensure corrections are made where necessary.
• Proactively detect and proffer solutions that would enhance the operations of all data centres.
• Drive the setup, supply and installation of air conditioning, fire defense and power reticulation for new Central Office builds in line with specified project delivery timeline.
• Ensure efficient contractor management, ensuring all contractors achieve service delivery in line with specified contract terms.
• Provide governance and adequate over-sight on the performance of all service delivery in line with the contracts agreements.
• Ensure adequate and timely processing of all contractor payments and ensuring payments are made as at when due.
• Ensure strict adherence to Infrastructure division Contractor
• Management Index and ensure there are no cases of contractors 'downing tools' due to lack of payment.
• Ensure timely delivery of all customer services at the data centres.
• Ensure that there is a process in place to review risk assessments and method statements for work delivered as part of the facilities management service
• Ensure adequate monitoring of all POP sites, Data centres and
• Central office sites to proactively detect and resolve faults in order to avert avoidable outages
• Drive end-to-end processes and procedures to manage Network infrastructure capacities and capabilities
• Plan and execute maintenance of Network infrastructure and physical property, including management of leases, contracts and statutory/ regulatory
• Management of site acquisition agents to ensure timely acquisition and preparations of lease agreements for site rollout
• Ensure legislative and statutory compliance of assets and services are maintained, including Schedule examinations, inspections and monitoring

Strategic Business:

• Continuity Plan (BCP) continuity plan for Infrastructure sustainability
• Work with Head of Tx/Core & Facilities -and key stak" holders t~ approve the planning structure, identification of the roles of certain individuals, necessary teams responsible for developing and executing the business continuity plan, and prioritizes critical business operations
• Implement a carefully planned and detailed business operations that will include identifying all possible threats and risks, recovery processes which are already in place by the organization, and appropriate response to the disruption by teams that are knowledgeable in their area of responsibility and in the event of relocation to an alternate facility
• Ensure quality assurance and is performed both on the internal and external level to ensure effectiveness in the event of disruption of services

Stakeholder:

• Proactively identify opportunities for technical and business management and process improvement and innovation, developing business
• Disaster Recovery Plan cases and Investment Papers where required (DCP)
• Control and operational management ofthe partners to deliver optimal end-to-end network availability and KPI target
• Provide engineering support and participate in investigations of incidents relating to failure of any infrastructure
• Hold contractors to be accountable, ensuring that assets are suitably managed and maintained in accordance with their contract and legalisation, undertaking PPMs, proactive and reactive maintenance
• Support the implementation of a Disaster Recovery Plan for infrastructure facilities and ensure the processes used for facilitating recovery are more flexible, context based and collaborative
• Activate and coordinate a Disaster Recovery Plan (DCP) support function and processes that are scalable and based on demonstrated recovery needs

Timely Issue:

• Managing asset faults in a timely manner, and communicating
• management of reassurance to key stakeholders, end user groups, and senior facilities leadership alike

Educational Qualifications & Functional Skills

• University Degree in Telecommunications / Electrical Electronics Engineering / Computer Science (2.2 / Upper Credit Minimum)
• Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
• 3+ years' experience in Telecommunications Operations management
• 3+ years' in operation support, installations and commissioning
• Proven experience of working with multiple suppliers/vendors/ partners
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Proficient at report writing, creating and presenting presentations
• Strong communicator and able to clearly articulate complex issues and technologies.
• Ability to propose systems design and configuration improvements
• Curious and exposure in new and emerging technologies
• Negotiation, facilitation and consensus building skills
• Ability to work independently, be self-motivated and handle multiple priorities
• Capable of supporting hundreds of systems both virtual and physical
• Ability to plan, organize and document complex system designs
• High attention to details and strong ability to resolve systems issues
• Good communicator and able to clearly articulate complex issues and technologies
• Advanced knowledge of mobile telecommunications network architecture/technologies
• Sound understanding of project management
• Knowledge of Data Centre management will be an advantage

Work Experience / Other Requirements:

• At least 4years' experience in Customer Focus Telecommunications Operations management

Tech savvy:

• Minimum of 4+ years' in operation support
• Action orientation installations and commissioning

Drive results:

• Proven experience of working with multiple
• Cultivate Innovation suppliers/vendors/ partners
• Ability to optimize work processes
• Experience of supporting a business contract
• Resilience and/or providing support to a professional

Self-Development function:

• Nimble Learning
• Significant experience in developing
• Ensures Accountability implementing new FM strategy, plans and Develops Talent systems

Drives Engagement:

• Experience of Safety Management systems
• Drives Vision & Purpose
• Experience in writing Asset Management

Excellent Decision Quality:

• Strategy, processes, procedures, Business Cases and Strategy Papers
• Strong ability to collaborate with peers and stakeholders around system designs, capacity, road maps and resource allocation
• Significance leadership experience in the planning and delivery of building and services maintenance
• Experience working in the Telecommunications industry with a track record of technical achievement
• Experience with large scale infrastructure automation
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications
• Strong experience as a line manager and a coach leading diverse teams

Key Competencies:

• Ensure the provision of innovative ideas and solutions enabling service improvements throughout the company's Facilities
• Ensure best value and cost effective solutions relating to the provision of the Facilities and IPNX delivery model including that of the outsourced vendor service partner provisions
• Support building tours with regional teams / outsourced vendor partners to ensure issues are noted, duly recorded and followed up
• Document and present the completed outcome of issues including any corrective actions to ensure that the buildings and all associated areas of the sites are maintained to a high standard
• Ensure the regular update of central records surrounding space utilisation and occupancy levels including surveys surrounding utilisation

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Purpose of the Job

• To grow and develop the SME segment of the retail broadband connectivity market. Facilitate network coverage expansion, increase revenue and sales volume as well as position the organisation as the dominant brand in the SME space.
• Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals, etc.

Deliverables:
Expected Key Results Key Activities

• Grow customer pipeline within the SME segment for ipNXFOS.
• Generate and qualify leads within assigned territories for immediate conversion
• Grow customer-base in alignment with approved sales targets.
• Acquire and onboard customers to achieve sales objectives.
• Carryout supervisory role within the SME segment
• Lead performance efforts of the Field Sales Operations (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets
• Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation.
• Acquire access and submit relevant documentation for site surveys and Fibre-To-The-Premise (FTTP) deployments.
• Achieve Return on Investment (ROI) targets within coverage areas.
• Deepen market penetration and achieve minimum of 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.
• Grow adoption and revenue for other ipNX Retail Division products and services such as Connected Homes, Connected Office and Voice.
• Achieve defined sales targets by targeting relevant market for each of the products and services offered by the Retail Division.
• Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention
• Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans
• Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
• Develop cross – selling relationships with SMEs and develop value propositions for differentiating product offerings.
• Collate and manage robust industry/regional data for insightful data analytics
• Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region.
• Ensure reports contribute to business insight Decision -making, and minimize overall report burden.
• Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer.
• Coordination and support of client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Demonstrate (Key Competencies)

Educational Qualifications & Functional Skills:

• B.Sc. or HND in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills – both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 2 years experience within the telecoms, FMCG space or the banking/insurance sector; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

Dimensions
Financial Dimensions:

• Budget:
• PO Approval:

Other Dimensions:

• No. of vendors:
• No. of direct reports:

Impact of Position
Impact on customers (Please select one of the options below):

• Type of customers
• Mainly Internal
• Mainly External Internal & External
• Approvals
• Reporting Manager: Functional Head HR