Fresh Jobs at IpNX Nigeria Limited

Job Summary: 

We are currently seeking a service fulfillment and Support Engineer to join our Port Harcourt team, to improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customer.  

Responsibilities 

• Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.  
• Retail Customers: Restore service failures within 24 hours of its occurrence. 
• Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incident 
• Identify, plan and execute nodes/segment that require preventive maintenance on the network. 
• Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement. 
• Ensure weekly support status reports are done and submitted timely for review. 
• Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade. 
• Timely delivery and completion of Assigned projects.  
• Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.  
• Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links. 
• Ensure no stock-out of tools and materials for network implementation and for fault support 

Qualifications and Requirements 

• BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2/ Upper Credit Minimum) 
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional) 
• At least 2 years in the telecommunications industry, 
• Customer centric and stakeholders’ management.  
• Good LAN/WAN network design and implementation skills.  
• Ability to solve complex problems in the shortest available time using honed analytical skills.  
• Good interpersonal skills with customers, vendors and members of team.  
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP etc.).  
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).  
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.  
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.  
• A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN, DMVPN.  
• Knowledge and experience with network security (IPSec Firewalls) is desirable.  
• A hand on experience with OSPF and BGP is desirable.  
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.  
• Must be able to follow multiple simultaneous projects to completion with minimal supervision.  
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.  
• Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in depth knowledge of IP Network Troubleshooting.  
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.  
• Hardworking and Tenacious.  
• Performance driven.  
• Sharp analytical and logical reasoning.  
• Work effectively with own initiative and with minimal supervision and also as a part of a team. 

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Job Summary: 

We are currently seeking a Performance management specialist to join our Ibadan team. The Accounts Manager will maintain and grow the business and client base on an ongoing and project basis, will create and maintain relationships with existing and potential clients, develop strategic solutions and plans that best fit the business needs within the Lagos Island. Build and maintain productive business relationships with key decision makers to understand the Customers’ strategic direction and identify opportunities. Focus on growing and developing existing clients, by exploring and driving Business opportunities that will give ipNX a larger share of the Customers’ wallets. 

Responsibilities: 

• Maintain Strategic Leadership within Key Accounts 
• Accounts Maintenance 
• Effective Project Management 
• Business Profitability 
• Thorough Understanding of Customers’ needs 
• Business Development 
• Relationship Management 
• Budget Achievement 
• Management of Assigned Accounts and Understanding of Industry 

Requirements: 

• A bachelor’s degree in Sales, Business Management, Communications, Marketing, Customer Relationship Management, Business Administration or any other related field (2.2/Upper Credit)  
• Ability to penetrate accounts and meet with stakeholders within accounts/sectors  
• At least 5 years of Key Account Management experience   
• 5 - 7 Years’ experience in managing strategic Accounts  
• Proven experience of driving opportunities through to revenue  
• Strong commercial acumen both in terms of managing pipeline and challenging/coaching teams through the sales process  
• A strong knowledge of Pursuit or another relationship/ sales methodology  
• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results  
• Experience working in large matrixed environments including cross-functional collaboration with a diverse set of stakeholders to get results across multiple groups throughout the organization  
• Experience working in the Region  
• Experience in selling various product portfolio  
• Experience in strategic Key Account planning, mapping key decision makers and building strong relationships with Key Accounts stakeholders  
• Leadership experience with a strong business acumen and knowledge of the technical market landscape Experience in Client Management & Growth Strategies of assigned portfolio of clients  
• Have proven results in successfully closing new business, ideally selling to blue chip companies in the region 

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Job Summary: 

Primary responsibility for the development and support of the OSS/BSS platform and its integration with other systems and applications. 

Responsibilities: 

• Design, develop, and implement APIs and application modules in support of the OSS/BSS platform and related systems 
• Prepare test plan and perform system acceptance testing 
• Analyze and troubleshoot issues as part of application support 
• Application software configuration, enhancement and adaptation 
• Data analysis and develop reports using T-SQL 
• Work with the Billing team, Operations team, Product development team and/or other stakeholders to gain understanding necessary for enhancements, maintenance, and problem resolution for existing applications; and maintain continuous awareness of users’ needs/expectations relevant to the technical evolutions of the OSS/BSS platform and related systems 
• Ensure feasibility and usefulness of projects 
• Analyze OSS/BSS enhancement requests 
• Creates work plans, develops schedules, and develops time and cost estimates for projects. 
• Creates all System Definition Model (SDM) technical documents: Functional Specs, Design docs, etc. 
•  Prepares routine periodic project status reports and communicates with customers, as needed. 
• Attends staff and technical meetings for the work unit Demonstrate (Key competencies). 

Qualifications & Skills: 

• Minimum 2.1/ Upper Credit Bachelor's Degree in Computer Science, Computer Engineering, or Computer Information Systems or any related field or a combination of related experience and education. 
• Hands-on experience with Perl programming, Linux, Postgres RDBMS, and Apache web server required 
• Demonstrated experience developing database-driven web applications using PHP, Python, Ruby on Rails, or Java, a plus 
• Previous experience with Telco OSS/BSS software. Freeside and FreeRadius, a big advantage. 
• Experience with software development (user experience) using JavaScript including libraries such as JQuery, Angular, React, Vue etc. XML, CSS3.0 (with dynamic, responsive web design with mobile devices), and other related UI technologies (HTML5 etc). 
• Strong system integration skills. 
• Good understanding of web application development using HTTP REST, software standards, software development life cycle and methodologies. 
• Knowledge of software development process, quality control, and impact assessment 
• Demonstrated knowledge in mobile platforms, internet technologies and user interface 
• Experience working in a multi-platform (LINUX, Mac-OS and Windows) environment. 
• Experience working with version control systems. 

Other Requirements: 

• Strong team player 
• Ability to mentor less experienced engineers 
• Solid problem solver 
• Ability to quickly learn and apply new tool sets, technology and concepts 
• Proven ability to organize, prioritize, and manage multiple projects effectively, deal with changing priorities, and to meet deadlines in a rapidly changing, fast-paced environment 
• Effective communication and interpersonal skills to present information and ideas clearly and succinctly and to explain various application software and hardware to end users.