Fresh Jobs at M-KOPA

You will be responsible for equipping the salesforce with the tools, skills and knowledge required to effectively sell new and existing products. In addition to delivering effective sales training, improving new Direct Sales Representatives (DSR) productivity, ensuring newly recruited DSRs’ conversion, and supporting all sales activities across their respective region. 

You will report to the regional sales manager.

Responsibilities

Training and Development: 

• Support the creation of a relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports, and feedback surveys for the Sales team.   
• Design appropriate business impactful training or learning and development actions that support the achievement of business objectives.  
• Define expected training outcomes and implement strategies to achieve these outcomes. 
• Develop and create up-to-date training material and deliver regular high-impact training that can be immediately applied by the salesforce (SEs/FSMs and DSRs). 
• Drive learning transfer and deploy performance support where possible to teams on the field.  
• Document results of training delivered and provide training reports to management to enhance visibility on field operations. 
• Ensure processes, products, projects/ pilots training e.g. new product roll-out, price, and process changes are done timely and, in a cost-effective manner.  
• Ensure newly recruited DSRs are trained, registered, and converted in their F-7. 
• Train DSRs on proper onboarding and KYC Fidelity to ensure good QoS. 

Direct Sales Representative (DSR) Recruitment and Retention: 

• DSR Documentation - Ensure all DSRs are trained and provide all documents/sales materials or documents for DSRs including being point persons for all audits. 
• Ensure all recruited DSRs meet the recruitment checklist to facilitate a speedy conversion. 
• Ensure timely registration of all newly trained DSRs, assist in removing blockers and demotivating factors, and create an enabling environment for DSR support and performance. 
• Conduct onboarding training for DSRs - Actual content delivery and executing M-30.  
• Observe field sales encounters and perform demonstrations, conduct training/coaching, and support new DSRs on the field to ensure they hit their KPIs.  
• Work towards improving F30 and support sales to achieve all sales targets/Levers 
• Coach for performance improvement and understanding of DSR issues. 
• Ensure DSR retention within control and keep track of DSR exits, perform monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement, or understanding of DSR issues. 
• Ensuring newly recruited DSRs are trained, registered, and converted in their F-7. 

Qualification and Experience

• HND/Bachelor’s degree in Humanities and Social Sciences or any related field. 
• Membership of the Chartered Institute of Personnel Development, Association of Talent Development, or International Association of Sales Training will be an added advantage 
• 4+ years experience in Field-Sales and/or Capability Development related field e.g. Micro-finance or other financial services, mobile money, FMCG, or other Products/Services in Nigeria 
• Excellent presentation, communication, coaching, and people skills 
• Good planning, organization, and conflict-resolution skills 
• Ability to motivate a wide array of people to perform 

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Duties

• Monitor and deliver set sales target within the designated territory.
• Achieve and surpass sales targets of M-KOPA products by developing local networks.
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.
• Recruit, train, coach, mentor & supervise field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
• Keenly monitor and evaluate the performance of DSRs to meet the performance standards
• Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines
• Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly and Quarterly sales target are reached.
• Monitor and Analyze performance of Marketing campaigns
• Report writing

Requirements

• B.Sc. or a Higher National Diploma Holder in any related field
• 2+ years of Sales experience in FinTech Microfinance, Insurance, Telecommunications, Mobile-Money, FMCG or other product/service in Nigeria.
• Excellent sales and negotiation skills
• Ability to motivate and lead a team
• Planning, Organization, and Conflict-resolution skills
• Excellent Presentation, Communication, Coaching, and People Skills
• Great at leading a wide array of people to perform
• Ability to work calmly under pressure
• Should have a process-oriented mindset

go to method of application »

Duties

• Monitor and deliver set sales target within the designated territory.
• Achieve and surpass sales targets of M-KOPA products by developing local networks.
• Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.
• Recruit, train, coach, mentor & supervise field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
• Keenly monitor and evaluate the performance of DSRs to meet the performance standards
• Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines
• Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly and Quarterly sales target are reached.
• Monitor and Analyze performance of Marketing campaigns
• Report writing

Requirements

• B.Sc. or a Higher National Diploma Holder in any related field
• 2+ years of Sales experience in FinTech Microfinance, Insurance, Telecommunications, Mobile-Money, FMCG or other product/service in Nigeria.
• Excellent sales and negotiation skills
• Ability to motivate and lead a team
• Planning, Organization, and Conflict-resolution skills
• Excellent Presentation, Communication, Coaching, and People Skills
• Great at leading a wide array of people to perform
• Ability to work calmly under pressure
• Should have a process-oriented mindset

go to method of application »

To be successful in this role, you will be expected to;

• Gather and analyze data through query creation
• Interpret gathered data
• Submit daily credit-related reports to the relevant department heads and management
• Find patterns and trends in the analyzed data
• Support management on in-depth analysis of credit requests
• Establish new data gathering and analysis techniques within the credit analytics team
• Formulate procedural manuals within credit analytics
• Be Data Analysis Learning and development champions

You Might Be A Good Fit If You…

• Have at least three years experience as a data analyst in an established organization
• Have 2+ years’ experience in data mining
• Have Strong analytical skills
• Are Proficiency in mathematics with the skill to translate complex mathematical information into understandable reports
• Have Strong oral and written communication skills
• Have Report writing and presentation skills