Fresh Jobs at MTN Nigeria

Mission:

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

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Mission:

• The role involves designing, coding, testing, and maintaining software applications. Collaborating with a team of programmers and other stakeholders, software developers translate user requirements into functional code, ensuring the creation of efficient, reliable, and user-friendly software solutions. 

Description:

• Develop designs that support the functional requirements of business application projects and include conceptual, high-level, and detailed design specifications for the build, implementation, and support of these business solutions.
• Complete analysis of and acquire a detailed understanding of the testing requirements for a given design and prepare a testing strategy.
• Assess the implications of a given design's current and future support model and prepare an implementation and transition plan.
• Organize and coordinate the activities of the systems design team and communicate all business process changes to them, highlighting the implications for design.
• Manage workflow processes, document weekly reports per functional area, and provide input to monitor and execute URS.
• Monitor IS development and trends.
• Develop an understanding and lay out a plan for the system's performance and capacity requirements, standards, and criteria to satisfy the customer's business requirements for the solution.
• Liaise with vendors and the business team for pilot execution and proof of concept.
• Complete an analysis of the customer's business requirements as it relates to technical infrastructure design and ensure traceability of the design to the business requirements.

Education:

• Bachelor’s degree in computer science, electrical engineering, or equivalent
• Oracle, IBM, or AWS Developer Certification

Experience:

• 3–7 years of experience, which includes
• 3 years of development experience
• 3 years of experience building frontend and backend systems
• 3 years of experience in integration with SQL and noSQL databases and API consumption
• 3 years of writing microservices

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Mission:

• Responsible for guiding a team of developers in designing, implementing, and maintaining software solutions while establishing coding standards and ensuring compliance with best practices while giving technical expertise.
• Define the project's scope, deadlines, and deliverables in collaboration with stakeholders and project managers. 

Description:

• Lead the design and delivery of complex solutions, incorporating the latest technologies, protocols, and industry best practices to meet the evolving needs of our customers and business goals.
• Provide technical guidance and mentorship to cross-functional teams, including engineers, developers, and designers, ensuring alignment with project objectives, timelines, and quality standards.
• Oversee the end-to-end solution development lifecycle, from conceptualization to implementation and testing, ensuring high-quality and timely delivery of solutions.
• Collaborate closely with stakeholders to gather and analyze requirements, translating business needs into technical solutions that align with the MTNN architecture framework.
• Proactively identify potential technical risks and challenges in projects and develop mitigation strategies to minimize the impact on project timelines and quality.
• Continuously monitor and assess the performance of solutions, identifying areas for improvement and implementing optimizations to enhance solution efficiency and the user experience.
• Engage with vendors and third-party partners to evaluate and select appropriate technologies and solutions, and manage vendor relationships to ensure the successful integration of external components.
• Consult experts to find out more about the area of concern, problem, or business objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals.
• Create and maintain comprehensive technical documentation, including architecture diagrams, design documents, and operational procedures, ensuring clear communication and knowledge transfer within the team.
• Develop an understanding of business analysis requirements and ensure project "delivery" and "quality" key performance indicators are met.
• Liaise with vendors and the business team for pilot execution and proof of concept.
• Complete an analysis of business unit requirements as they relate to technical infrastructure and drive implementation.

Education:

• Bachelor's or master’s degree in telecommunications, computer science, electrical engineering, or a related field
• Certification in Design Thinking Frameworks or its equivalent
• Relevant Agile qualification is required (PSM, SAFe, scrum, Kanban Agile Foundation course).
• Facilitation certification is essential.
• Fluent in English

Experience:

• 3–7 years’ experience, which must include:
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• Proven experience in solution design, architecture, and technical leadership within the telecommunications sector
• Experience with designing and deploying solutions on cloud technologies, e.g., AWS, Azure, and GCP
• Experience in modeling techniques and methods is required.
• Strong proficiency in telecom technologies, protocols, and architectures, such as 4G/5G, VoIP, SDN/NFV, IP networking, etc.
• Proficiency in programming languages (e.g., Python, Java) and scripting languages for automation
• Experience with telecom-specific tools and software (e.g., OSS/BSS systems, network management tools)
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
• Leadership qualities with the ability to guide, mentor, and motivate technical teams.
• Project management skills to oversee and drive multiple initiatives concurrently.

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Mission:

• The business analyst defines project requirements in line with EPIC customer experience and needs, designing and recommending innovative Agile solutions that deliver value to stakeholders, and creating operational effectiveness and excellence in the business.

Description:

• Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand business case motivating factors, business objectives, and desired future state using agile methodology.
• Consult experts to find out more about the area of concern, problem, or business objectives through observing and engaging with people (business stakeholders and customers) to understand motivations and stakeholder goals.
• Analyze and simplify requirements / objectives with key stakeholders.
• Plan stakeholder engagement and identify and compile a list of personas, their characteristics, and their responsibilities. Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work, including who will be responsible for setting priorities and who will approve changes to business requirements.
• Review AS-IS business processes and procedures, analyze business needs, gaps, and related data, determine possible solutions, and define requirements.
• Facilitate early-stage workshops (e.g., white board sessions, ideation, and design thinking sessions, as well as JAD) with stakeholders to understand their needs, analyze them, and elicit requirements. Capture information in a format that is specific to the elicitation activity, e.g., user stories, customer journeys, prototypes, etc.
• Prepare materials and facilitate workshops and consultations; structure insights; summarize insights into a visual presentation about the user's needs; identify pain points and areas for improvement.
• Assisting to identify where on the backlog (in your squad), requirements are similar and can be grouped together to save time and innovate
• Build relationships with business units and teams to uphold the MTN brand.
• Develop an understanding of business analysis requirements and ensure project "delivery" and "quality" key performance indicators are met.
• Liaise with vendors and the business team for pilot execution and proof of concept.
• Complete an analysis of business unit requirements as they relate to technical infrastructure and drive implementation.

Education:

• Minimum 5-year degree or diploma in the relevant discipline
• A diploma in business analysis is required.
• Certification in design thinking frameworks is required.
• Relevant Agile qualification is required (SAFe, or scrum, Kanban agile foundation course).
• Facilitation certification is essential.
• Six Sigma certification will be an advantage.
• Fluent in English

Experience:

• 3–7 years’ experience, which must include:
• Experience in business analysis in solution development lifecycle projects or programs
• 2 years of facilitation experience ios essential.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects
• At least 2 years’ experience working in an Agile environment is essential.
• Written and verbal communication, including technical writing skills.
• Understanding of systems engineering concepts
• The ability to conduct cost-benefit analysis
• Business case development
• Experience in modeling techniques and methods is required.
• Working/project experience advantage:
• Previous experience working on complex projects will be a strong advantage.
• A strong understanding of good customer experience principles is an advantage.
• Experience in a telecommunications environment is advantageous but not essential.
• Experience in the following will be considered a definite advantage:
• Principles of quality standards: ISO 9000, 9002, Six Sigma, CMMi, and COBIT
• Principles of leading practice processes and operational frameworks: e-TOM, SCOR, DCOR, and CMAT
• Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, and NGOSS
• Process repository modeling tools, e.g., ARIS, Casewise, Visio, Abacus, etc.

go to method of application »

Mission:

• To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description:

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Education:

• First degree Preferably social sciences
• Fluent in English 

Experience:

• 1–3 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Sales and Marketing experience in a fast-moving consumer goods environment

go to method of application »

Description

• Deliver inputs into MTN’s suite of ESG reports and publications in alignment with MTN Group requirements. 
• Deliver inputs into MTN’s ESG performance across various indexes through gap assessments, intervention development and continuous performance tracking. 
• Enhance and monitor MTN Nigeria's overall ESG performance indicators and setting up of continuous assurance process working with MTN Nigeria & Group Internal Audit & Forensics.
• Ensure ESG Index linked to Short-Term and Long-Term incentives are tracked and audited on periodical basis for MTN Nigeria 
• Respond to ESG queries from Group and any local stakeholders in-line with the MTN’s Sustainability strategy. 
• Implement, and oversee ESG knowledge and data management processes, systems, and database for MTN Nigeria in alignment with Group requirements. 
• Implement ESG learning modules and programs for management, staff, and suppliers to entrench ESG into the culture of the MTN Nigeria.
• Develop reporting system on Sustainability programs to Board & Management, MTN Group, and relevant stakeholders. 
• Develop reporting and dashboards on programs for Portfolio Managers to enhance sustainability
• Develop impact accounting and reporting models & approaches and drive international sustainability reporting standards
• Develop and manage project budget implementation, as well as identify co-funding opportunities. 
• Ensure that project demand is chaneled through correct processes and appropriately challenged and prioritized.
• Lead stakeholder engagement with various teams to align strategic reporting efforts with disclosure priorities, goal setting, and programmatic development.
• Support to individual projects by providing advice and guidance on project governance, management and benefits realization.
• Identify, evaluate and track the development needs and performance of the team, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Review the performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.

Education:

• First degree in Social Sciences/Arts or related disciple
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
• Experience working in a medium to large organization  
• Experience in finance related role or in economic empowerment foundation, which includes:
•  Project management experience with interaction in a micro-finance institution.
•  Experience in NGO or active participation in community development or social initiatives
• Demonstrable commitment to social responsibility