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• Support the Accounting and Finance Team to achieve the organization's goals and support compliance.
• Review staff’s office money fund and field expense submissions.
• Review and coordinate with suppliers regarding documentation, quotation, and payment.
• Conduct field activity audits of staff activities and clinic visits.
• Coordinate with bank and bankers as necessary, including bank class and branch visits
• Contribute to core accounting and finance procedures and processes.
• Ensure that the organization is up-to-date with Nigeria's required accounting and finance-related compliance.
• Assist with any required filing related to accounting and finance.
• Assist with carrying out weekly routine accounting protocols.
• Support regular financial reporting to different units and teams.

Qualifications and Skills

• B.Sc. or HND in Accounting, Finance, or Social Sciences disciplines. A professional certification (such as ICAN, ANAN, or ACCA) would be a bonus.
• A minimum of two to three years experience working in finance and accounting support such as financial reporting, audit and investigations, internal control, or compliance.
• A minimum of 1 year experience working for a non-profit, charitable organization, or (I)NGO.
• Preferably a candidate already based in Jigawa, Katsina, or Zamfara State.
• Excellent organizational skills and attention to detail.
• Ability to take the initiative and creatively problem solve.
• Comfortable in an environment that embraces evaluation and quality improvement.
• Strong time-management skills.
• Excellent communication skills in English, Hausa, and dialects (verbal and written).
• Sound cultural awareness and the ability to work in multicultural and multiethnic environments.
• Proactive and process-oriented.
• Proficient in Google Workspace.
• Cross-cultural experience is a plus.

Language Requirement

• Proficiency in English Language (conversation, reading, and writing)
• Knowledge of the Hausa Language (conversation and reading)

What you can expect from this role

• An opportunity to work with an innovative team that was recently recognized as one of the most cost-effective charities in the world
• A job that will directly lead to many lives being saved by preventing the spread of dangerous diseases through the uptake of childhood vaccinations
• Working under the direct supervision of the Chief Operating Officer
• An opportunity to work with a highly accountable and passionate team
• A healthy work-life balance
• The flexibility of working remotely for most of the year
• A position with significant growth opportunities

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Responsibilities

• Ensures Field Officers are Receiving adequate Training
• Holds frequent training sessions with field officers on how best to approach questions/challenges from beneficiaries.
• Ensures field officers are trained on various strategies to improve immunization coverage rates and retention.
• Ensures field officers are well-trained on prioritizing day-to-day tasks, time-management, and fulfilling their job responsibilities.
• Holds coaching sessions with poor performing field officers.
• Trains field officers to treat beneficiaries with dignity and respect, providing actionable tips and real-life scenarios.
• Administrative and Field Related Roles
• Assesses 2 clinics per day and reports back to the Expansion Coordinator via myday regarding their proficiency in customer service.
• Performs an in-depth review of field officers customer service, incorporated into training and where relevant protocol recommendations.
• Develops and implement trainings on customer service and importance of good treatment of caregivers
• Executes training for managers and field auditors on how to assess customer service gaps.
• Equips staff with the skills needed to provide behavioral counseling intervention with beneficiaries. Strengthen and encourage interpersonal communication skills between health workers and the ABAE field officers.
• Reviews field officers performance dashboards to ensure a comprehensive understanding of field officers performance.
• Reviews clinic performance dashboards to ensure a comprehensive understanding of KPIs across all clinics.
• Reports on areas where refresher trainings are needed for field officers to the Expansion Coordinator.
• Visits clinics at least once a week.
• Participates and conducts training sessions during field officers trainings.
• Carries out any other tasks issued by the Expansion Coordinator.
• Manages a system to track beneficiary and non-beneficiary feedback and complaints.

Key Requirements

• Education and Work Experience
• B.Sc or equivalent. A master’s degree is a plus.
• A minimum of 4–6 years relevant experience working in customer services at the field level.
• At least 3 years prior experience working for a non-profit, charitable organization, or INGO.
• Has led an expansion activity in the past.
• Preferred experience in customer service engagement.
• Preferably, a candidate already based in Kano.
• Skills and Competencies
• Strong communication and interpersonal skills (especially in Hausa)
• Excellent budget management skills.
• Strong customer service and people management skills
• Proficient problem-solving skills
• Ability to lead effective group training sessions
• High ethical standards and integrity
• Ability to identify gaps and recommend solutions
• Ability to manage multiple priority tasks
• Highly proactive with a very strong sense of accountability
• Excellent leadership skills.
• Proficiency in MS Word, MS Excel, MS Powerpoint, internet browsers, smartphones and ICT in general.
• Ability to use Google Doc, Google Sheet, and AppSheet would be a bonus.