Fresh Jobs at Phillips Consulting

Job Summary:

The candidate should be customer-oriented with a strong background in solution delivery, support, and operations. Play a key role in managing the delivery of services on the customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders. As well as, ensure optimal operation of container-based application, ensuring uptime as per SLA KPI’s and for the internal / External stake holders satisfaction.
Job Responsibilities.

• Do Change Introduction impact analysis Business.
• Support Complex Change Execution.
• Perform 2nd Level Routine Maintenance.
• Do 2nd Level Incident Resolution.
• Perform critical Incident Management Support.
• Initiate problem Mangement & will identify RCA.
• Do problem recording, investigation & diganosis, work around proposal & Problem solution proposal.
• Do task for application corrective & Conditioning task.
• Perform FNI for SW packages.
• Be part of 24/7 team for issue resolution.

Key Qualifications and requirements::

• Overall experience in handling IT application environment and delivering SLA’s. 3+ years.
• Preferable Ericsson or any other Vendor Mobile platform experience. 1+ Years.
• Degree in Software Engineering or similar
• Solid Linux/Unix handling knowledge.
• Scripting (e.g. Python, Ansible)
• Experience in container technologies e.g. Docker/Kubernetes
• Meritorious is Oracle database experience
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking or the IT area of the financial sector.
• ITIL processes knowledge is a merit
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French

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Job Summary:

The profile is a customer-centric person with a strong background in solution delivery, integration and testing. As a Delivery Manager, you will be responsible to lead and manage team of software developers, integrators and architects. He/ She is to deliver demands aligned with major milestones within DevOps cycle such as definition of demand, requirements gathering, design, development, testing and deployment on production.
Job Responsibilities.

• Establish and Maintain demand management SLAs
• Own and manage demand management planning and delivery.
• Continuously manage contractual requirements towards own organization
• Handover deliverables to operations
• Keep track of schedule, internal and 3pp dependencies through demand management tool
• Own and manage escalation
• Collect requirements, define scope, define plan and sequence of activities
• Report performance and quality metrics aligned with quality plan
• Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance
• Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional.
• Single point of escalation towards the MA and SA for support post sales
• Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer
• EWP 3PPs Management if required as part of demand management delivery
• Accountable Audit Management (External & Internal)
• Secure SLA/KPI fulfillment
• Demand Management Tools and Process accountability with continuous strive towards automation and efficiency.
• Team management located onsite as well as Global Centers.

Key Qualifications and requirements::

• Experience in Managed Services ADM (Demand Management) delivery. 5+ Years
• Experience in E-Wallets or payment solutions 3+ years
• Proven knowledge of PMP, PgMP and ITIL best practices
• Experience in operating Demand Management and DevOps tolls such Jira/Confluence, IBM/CLM etc
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Excellent communication skills in written and spoken French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development
• University degree in Technology or Economics, preferably MSC, MBA or equivalent

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Job Summary
Candidate is expected to deliver Monthly / Quarterly / Annual Regional Sales Budgets against Integrated Maintenance Service Contracts for both Routine and Turn Around Maintenance requirements of IOCs, NOCs, Marginal Field and Sole Risk Operators in Nigeria.
 
Job Responsibilities:

• Demonstrate good understanding of preventive and corrective maintenance routine practices of Oil & Gas production, compression and processing companies.
• Demonstrate good understanding of the challenges and relevant strategies involved to manage various interfaces related to third party OEMs, NCDMB, NAPIMS, Local Communities, and other functional departments within the customer organization as part of the maintenance contract execution.
• Estimate Market size / share for maintenance service contract portfolios, identify competition intelligence (SWOT), map customer organization & develop market pricing strategy.
• Develop and nurture key executive relationship within the production, maintenance, procurement, and contracts team of IOCs, NOCs, Marginal Field / Sole Risk Operators, Refineries, Petrochemicals, and Power Utilities.
• Implement vendor registrations with customer organizations, develop customer account plans, improve opportunity funnel quality / conversion rates, and develop credible pursuit strategies and sales forecasts.
• Identify and develop strong external partnership and alliances to close capability / experience / execution gaps in our integrated maintenance service contracting strategy.
• Conduct win / loss analysis and identify opportunities for sales and operations continuous improvement & productivity.
• Co-ordinate and collaborate across the organization with various functional teams, business development managers, regional sales managers, and key account managers to gather support, co-operation, active participation, and contribution to grow the maintenance service contracting business.
• Promote and effectively communicate maintenance service contracting portfolio value proposition to customers and end users.
• Deploy marketing communication / campaigns and customer engagement strategies. Proactively identify and resolve potential customer satisfaction issues and escalations. Seek timely help from superiors to diffuse crisis by being proactive.
• Attend to RFQs and coordinate with bids & proposals / regional sales managers / other business development managers to ensure that proper technically commercial offers are submitted to clients. Ensure that relevant information and data required for submitting a complete proposal is collected and forwarded to bids & proposals / other business development managers.
• Generating periodic reports and statistics regarding sales achievements and prospects against budget.
• Support all cash collection actions to keep over dues at the very minimum;
• Qualification with NCDMB & NIPEX
• Registrations with IOCs/NOCs/MFOs/NNPC
• Tracking NipeX Tenders

Requirements:

• Minimum 20 Years’ Experience
• Candidate should possess a minimum of a Bachelor’s Degree or HND in Mechanical / Instrumentation / Electrical.
• Good working knowledge of Sales Process, Proposal Making / Cost Estimation.
• Experience and Exposure to Energy Sector (Oil & Gas, Power Industry Verticals)
• Good understanding of customer routine maintenance / maintenance intervention service contracting strategies as applicable for field instrumentation & control, electrical, mechanical, buildings, civil & structural.
• Good knowledge of Quality Control procedures and documentation.
• Good Written and oral communication skills, both internal and external; Financial acumen, marketing and negotiating skills. Computer Skills (Microsoft Office).
• Goal-oriented with ability to multi-task under pressure in fast-paced work environment.
• Willing and able to work long hours necessary to meet deadlines and respond to emergency demands.
• Willing and able to travel to locations as required to execute job responsibilities.

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Job Summary:
The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations. Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders. He/ She will be responsible for ensuring optimal performance of DB & 100% uptime and ensuring satisfaction of internal / external stake holders.
Key Responsibilities

• Perform Health checks of the DB and take corrective actions.
• Do Proactive Maintenance and will ensure optimal Performance of DB.
• Troubleshoot DB and provide solution to the issues raised by customer within Defined SLA.
• Do Change Introduction impact analysis Business.
• Support Complex Change Execution.
• Perform 2nd Level Routine Maintenance.
• 2nd Level Incident Resolution.
• Perform critical Incident Management Support.
• Initiate problem Management & will identify RCA.
• Do problem recording, investigation & diganosis, work around proposal & Problem solution proposal.
• Do task for application corrective & Conditioning task.
• Perform FNI for SW packages.

Job Requirements

• Overall experience 5+ Years.
• Overall experience in operation in an IT environment. 3+ Years.
• At least 3+ years of experience as Oracle DBA.
• Certified Oracle OCA is a must.
• Preferably Oracle OCP certification.
• Hands on experience in oracle 11g and 19c installations and tools like expdp, impdp, sqlplus, Opatch, dbca, netca …
• Experience in Oracle RAC and Data Guard.
• Preferably experienced in Oracle DB Performance Tuning.
• Experienced in SQL and PL/SQL scripting.
• Meritorious is to have demonstrated ability from Mobile Commerce, online banking or the IT area of the financial sector.
• ITIL processes knowledge is a merit
• Degree in Software Engineering or similar
• Solid Linux/Unix handling knowledge
• Scripting (e.g. Python, Ansible)
• Experience in container technologies e.g. Docker/Kubernetes
• Knowing or having background in service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.)
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French

go to method of application »

Job Summary:

The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations. Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stakeholders.
Key Responsibilities

• Track and manage the changes in SW Development Process.
• Continuously follow up and report progress in the projects
• Support the project according to the decided Solution Configuration Management strategy
• Keep track of all configuration items.
• Document license information for global 3PPs and the company's Standard Products and ”productify” licenses for local 3PPs to maintain traceability
• Establish and maintain baselines
• Manage and control the release and deployment of configuration items and baselines
• Will help to smooth workflow inside the development process.
• Define, build, register, and maintain product structures and related documentation.
• Defines and manages the branching and delivery process for projects.
• Do Software configuration management procedure improvement.
• Be Part of 24/7 team.
• Enhance productivity with minimal mistake in the process.
• manage the different tools and development processes in a software product.

Job Requirements

• Overall Experience in operations & Software development 3+ years.
• Preferable Software development experience. 2+ Years.
• Prior experience of software development configuration management. 2+ Years.
• Education: Degree in Software Engineering, Computer Science, Information Technology, Algorithms or equivalent.
• Minimum 3 years of experience working with configuration management systems and documentation systems
• Good understanding of Software product lifecycle management, including product release cycles, assessment, and version control
• Ability to logically think through and solve challenging issues both individually and within a team
• Good experience on GNU/Linux, Open Source and Git, Gerrit, Jenkins, Artifactory
• Shell scripting / Python /Bash / Perl/ Java and Groovy.
• Hands-on experience of GIT, Stash, GitHub/Bitbucket etc. and release branching models, Jenkins is preferred.
• Effective presentation skills including the ability to train others
• Good communication skills in written and spoken English and French
• Standard IT security practices such as encryption, certificates, and key management.
• Maintaining internet facing production-grade applications in virtualized environments such as cloud computing platforms and services.
• Working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs, web security mechanisms).
• Working with deployment and orchestration technologies (such as Mesos, OpenStack, Ansible and Spinnaker).

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Job Summary:
The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations. Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders. Responsible for handling customer request for reporting, agree reporting pattern with internal & external stake holders.

Job Responsibilities.

• Understand business requirements and you will define analytics environment.
• Create documentation for business requirement and analytics implementation
• Evaluate the effort needed for building specific reports
• Maintenance of existing reports and portals.
• Maintenance of the reporting environment.
• Get requirement from customer for reports.
• Generate reports & share with customer.
• Prepare reports if reports are not available
• Explain reports to respective internal external stake holders.
• Fix issues in reporting as per SLA.
• Continue to look for report automation.
• Deliver simple automation scripts
• Develop full automation scripts

Key Qualifications and requirements::

• Preferable Experience in e-wallet product 1+ Years.
• Must have Experience in Managed Services or in Operational assurance or SME areas preferably experience of reports generation & distribution. 2+ Years
• Must have 2-3 years of experience in IT environment or BSS.
• Previous experience on a similar Reporting and Analysis job.
• Strong knowledge of Excel/Access, including VBA programming (to manage / develop custom reports)
• Strong knowledge of any popular programming languages (e.g. C#, .NET, Java etc.) would be a plus
• Strong knowledge of SQL, PL/SQL, SQL Server, SSIS, Tableue, cloudera.
• Ability to work with strict delivery deadlines and under pressure
• Experience in understanding DB schema.
• Performance management based on reporting.
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• University degree in Technology.

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Job Summary:
The candidate must be customer centric with a strong background in solution delivery, support, and operations. He/ She will play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders. As head of Service operation he/ she will be SPOC for internal and external stake holders for all operational issue in a particular hub.
Job Responsibilities.

• Operational Management for the end-to-end operations activities delivery (1st & 2nd line operations, Customer Problem Management, Service & Resource Fulfillment and Field Services, Content Preparation, and Content Delivery and Distribution ) towards the specific customer.
• Delivery performance Management. Based on the contractual SLA, establishes the WLA between the MSIP and the operations delivery units, and manage the operations activities delivery performance.
• Manage customer networks, Broadcast and IS/IT performance reporting to the customer based on the operational reports.
• Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
• Coordinate and facilitate the operational interface between operational delivery units and the customer’s retained organization (ex. Customer care center) required to fulfill the SLA, establishing OLA (Operational Level Agreements) whenever necessary.
• Responsible for driving continuous service improvement in contractual SKPI for the Service Operations Center & PKPI for the Experience Management Center
• Ensure all the necessary changes are implemented to support the evolution of the Use Cases within the SOC or EMC with the Service Delivery Units, MSIP & Operator
• Perform hierarchical escalation in case of critical (or optionally major) incidents and act as the main interface to the customer.
• Initiate and coordinate the management bridge during critical (or optionally major) incidents, reporting the resolution status to the customer management organization.
• Responsible for coordinating the Incident Management status customer reporting meetings as part of the MS Governance Model.
• Secure Problem Management activities are efficiently performed and are supported by the other delivery organizations and MSIP functions.
• Trigger SW update / upgrade based on Life cycle management.
• Coordinate the Problem Management status customer reporting meetings as part of the MS Governance Model;
• Act vigilantly to customer request as per agreed SLA / WLA.
• Seek customer approval for problem solutions that depends on customer acceptance or action, and negotiate penalties exception in case of customer nonacceptance
• Secure that the preventive maintenance plan covers customer requirements and grant customer approval when necessary.
• Perform ECW Integration and configuration changes activities within approved change window.
• Ensure that impacts due to forecasted periodic maintenance are reported and agreed with the customer.
• Continuously drive for efficiency, improvements automation and excellence in service delivery.
• Approve and support improvement plans that requires multi delivery units initiatives, Internal & external Audit handling.
• Prepare for present Ericsson in governance Meeting.

Key Qualifications and requirements::

• Overall Experience in telecom or Fintech Industry. 7+ Years.
• Overall experience in operational experience. 5+ Years.
• Experience in e-wallet product 3+ Years.
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Understanding of adjacent BSS domains products as Charging System.
• ITIL Certification is plus.
• Strong leadership skills with focus on team performance
• Excellent understanding of network entities like F5, VMware & PKS.
• Knowledge in DB is plus.
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• University degree in Technology, preferably MSC
• Knowledge of telecom & fintech industry.
• Good knowledge on container, docker, kubernetes.
• Embrace working in a rapidly developing area, understand that innovating, adapting and responding to change is key to becoming successful.
• Fluent in spoken and written English and French

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Job Summary:
The candidate will be the Single Point of Contact for all technical deployments, troubleshooting and configuration for Mobile Financial Services delivery in opco. Candidate must have strong technical acumen and a deep end to end understanding of MFS infrastructure and related setup. Responsible to share feedback to Business Analyst counterpart and Customer Adaptation Centre for the purposes of process and code improvement.
Job Responsibilities.

• Install, Integrate, commission the network nodes under ECW/ EWP solution
• Support Business Analyst and Solution Architect for new requirements and design changes
• Understand technical requirements as specified in the Solution document
• Perform ECW Integration and configuration changes activities within approved change window.
• Prepare test cases in consultation with Solution Architect/BA & Conduct Integration tests with 3 PP’s
• Report progress of assigned activities to the respective Business Analyst and CPM.
• CAB participation & Change Coordination between MTN/3PP & GNOC
• Coordinate UAT/SIT result sign off
• End to end issue handling and coordination with GSC
• Internal & external Audit handling
• Support in troubleshooting and resolution of technical issues on EWP
• Engage closely with customer and other stakeholders during the testing phase of solutions
• Overall responsible for use case testing and relay defect feedback to Customer Adaptation Centre

Key Qualifications and requirements::

• Experience in equivalent e-wallet product 2+ Years
• Experience in Managed Services in Operational assurance or SME areas. 3+ Years
• Proven achievement in BSS.
• Understanding of adjacent BSS domains products as Charging System
• BSS Experience 3+ years
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Can handle stressful and ambiguous situations
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• University degree in Technology, preferably MSC
• ITIL Foundation Certification
• Advanced proficiency with MS Office Tools
• Understanding of Integration Protocols /API’s
• Working knowledge of a variety of programing languages, including Java, HTML and Python
• Understanding of Devops processes
• Good experience of GNU/Linux, Open Source and Git, Gerrit, Jenkins, Artifactory
• Shell scripting / Python /Bash / Perl/ Java and Groovy.
• Hands-on experience of GIT, Stash, GitHub/Bitbucket etc. and release branching models, Jenkins is preferred;
• Standard IT security practices such as encryption, certificates and key management.
• Maintaining internet facing production-grade applications in virtualized environments such as cloud computing platforms and services.
• Working with scalable networking technologies such as Load Balancers/Firewalls and web standards (REST APIs, web security mechanisms).
• Working with deployment and orchestration technologies (such as Mesos, OpenStack, Ansible and Spinnaker).
• Understanding of open source server software (such as NGINX, RabbitMQ, Redis, Elasticsearch).
• Good knowledge on Containers, Docker, Kubernetes.
• Good Knowledge of F5, VMware & PKS.
• Good understanding of Oracle DB, SQL