Fresh Jobs at Stresert Services Limited

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Job Summary

A Customer Service Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Duties and Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Candidates should possess OND qualification only.

Salary

• Monthly Take Home– N65,000

Method of Application

• Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using ‘CSR-21’ as subject of the mail.

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An international school in Abuja that offers exceptional learning environment in raising disciplined and transparent future leaders is looking to fill the role of a Vice Principal (Secondary School).

Job Objective:

• To supervise, coordinate and oversee all academic & non-curriculum affairs schedule of duties of the school.
• To help devise, implement and monitor strategies for rising levels of achievement and standards to ensure excellent outcomes for students and quality instruction.
• To analyse internal and external examination data throughout the school in order to identify trends and providing improvement driven-support for students and departments where appropriate. 
• To lead the non-teaching administrative staff to provide administration and support for the efficient management of resources.
• To actively participate as a member of the Senior Leadership Team, in the contribution towards and oversight of the strategic direction and leadership of the college.
• To take on any additional responsibilities and duties (determined in discussion with the Principal), commensurate with the post, as may be requested or assigned or directed by the Principal.

REPORTING RELATIONSHIPS:

• Directly reports to: The Principal
• Directly Supervises: Heads of Department, Curriculum and Examination Unit, Teachers, and Students

WORKING RELATIONSHIPS:

• Internal: Principal, HoDs, Academic Staff, Support Staff etc
• External: Prospective Students, Parents, Guests, Alumni, Government EducationQuality Assurance Departments & Vendors, etc

Responsibilities:

Management/Administrative Duties:

• As a member of the School Leadership Team, assist the Principal in maintaining an inspirational working environment of high quality performance in standards and leadership.
• Assist the Principal in the overall supervision of the teaching and non-teaching staff as well as students with respect to the daily movement of staff, regular attendance and punctuality at school and in classes.
• Supervise in a fair and consistent manner effective discipline and attendance systems with high standards, consistent with the philosophy, values, and mission of the school and in accordance with due process and other laws and regulations.
• Support the Principal in establishing and implementing an instructional vision and a focused plan for improving students’ achievement while narrowing the disparities between the highest and lowest performing students.
• Create, develop and sustain collaborative professional relationships and behaviours that result in active student engagement in the learning process.
• Demonstrate self-awareness and self-management that enhance the image of the school and the education profession.
• Lead and motivate the School Admin Team through promoting a culture of service excellence and growth, and to ensure the effective management of administrative and operations matters.

Technical/Professional Duties:

• Work collaboratively with the Principal and engage staff and others in shared vision for effective Curriculum development, delivery, assessment and monitoring.
• Participate in and support the implementation of the school’s Performance Management & Assessment system.
• Demonstrate the skills of effective communication and relationship management with students, colleagues and others.
• Work collaboratively with School Leadership Team to improve professional practice and Personnel Management.
• Work collaboratively with School Leadership Team to improve Professional Practice/Personnel Management and to ensure that personnel evaluation procedures are accomplished in a fair and consistent manner that encourages accountability, growth, and excellence, in accordance with the policy, and contractual requirements.
• Take on any additional responsibilities and duties commensurate with the post, as may be requested or assigned by the Principal.

PERSON SPECIFICATIONS:

• Academic & professional Qualification:               
• First degree in Education, Social Sciences, Administration or a related field.
• A Master’s degree and/or Professional Certification would be an added advantage.
• A Qualified Teacher status or recognized teaching license is preferred (TRCN)

Experience:

• Minimum of six (6) years at top management level, with at least three (3) years as a Vice-Principal
• A proven track record of excellent teaching
• Experience in School Management, Curriculum Development, Education Model Design and Implementation and in similar functional area is an added advantage.
• Hands-on experience with MS Office and education management systems.
• Experience in strategic planning, finance and human resource management would be an advantage.     

KEY COMPETENCIES REQUIRED:

Grade Category Competencies:

• Leadership and effective supervision skills
• Performance evaluation skills
• Administrative and organizational skills
• Compassion and empathy
• Critical thinking and analytic/problem solving skills
• Team building skills.
• Effective communication skills
• Resilience and motivation Skills
• Strong strategic thinking and analytical skills
• Ability to coach and inspire 
• Strong knowledge and understanding of current trends in education
• Stress management skills
• Positive approach to change and continuous improvement.
• Strong People management skills

Functional Competencies:

• Working sound computer skills particularly in Word Processing, Spreadsheets, and Databases.
• Quality Management Knowledge
• Strategic Planning
• Relationship Management.
• Crisis management
• Personnel Management
• Talent Management
• Change Management.
• Total Quality Management Knowledge
• Strategic Planning

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StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Job Overview

The job holder will be responsible for supporting the business by handling customers’ complaints, responding to their inquiries and resolving issues on basic banking services. Provide assistance to customers through account opening and maintenance, information on the Bank’s products and services, as well as ensuring timely and exceptional service delivery in order to delight customers

Responsibilities and Duties

• Escalate all customer care issues to the Head of Customer Service/Service Manager and follow through on corrective measures.
• Sell the Bank’s products and services to existing customers and intending prospects.
• Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
• Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
• Open all account types in the bank for various customers and ensure all accounts have complete documentation.
• Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
• Attend to customers’ complaints, request, instructions, enquires etc.
• Arrange all documents and account opening packages appropriately.
• Request for transaction instruments e.g. cheque books, ATM cards etc. upon customers’ request.
• Handle account maintenance activities; balance enquiry, freezing / unfreezing of account, placing of lien, reactivation of dormant accounts.
• Initiate the set-up of standing order.
• Issue and activate all card products; VPAY, Debit Card, Netsafe, Master and Visa cards to eligible customers.
• Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.

Qualifications, Competences & Skills Required

• Minimum of HND/BSc. in any discipline.
• Experience in Banking operations for at least 2 years will be an added advantage
• Must be between 25 and 30 years of age
• Must be willing to move around the company branches – (Ikeja) & (Victoria Island).
• Must be proficient in the use of the computer system (Microsoft office suite), Customer service skills, Attention to Details, Strong Verbal and Written Communication skills, Problem Solving Skills and Interpersonal Skills

Salary

• Monthly Take Home– N82,000         

Method of Application

• Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using the job title as subject of the mail.

go to method of application »

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Job Overview

• To perform general administrative duties, supporting other members  of the team from time to time towards achieving the department’s goals.

Responsibilities and Duties

• Planning and Scheduling Meetings
• Maintaining records, filing systems and computer files
• Ordering stationery
• Responsible for travels/airport logistics
• Writing and dispatching routine or straightforward letters
• Answering general queries by telephone
• Photocopying documents
• Sorting and opening post
• Obtaining information from the computer/internet
• Managing company fixed Assets
• Undertaking any other tasks/duties as may be reasonably required.

Qualifications, Competences & Skills Required

• Must be smart and have good communication skills.
• Proficient in Microsoft Office programs (Word and Excel).
• Demonstrates ability to maintain composure and work efficiently in fast paced and pressured environments.
• Ability to complete tasks with a high degree of accuracy and scrutiny.
• Must be able to mange company fixed assets.
• OND in any Social Sciences course.
• Minimum of 1-2 years working experience in a corporate environment

Salary

• Monthly Take Home– N67,000     

Method of Application

• Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using the job title as subject of the mail.

go to method of application »

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Duties and Responsibilities

• Resolves customer requests through proficient use of the systems tools, research, and navigation within the organization.
• Responsible for administrating online banking enrollments and reports.
• Online Account Opening.
• Provide exceptional customer and/or co-worker service support upon receipt of inbound call or email.
• Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies.
• Maintains accountability, proper disposition, and thorough follow-up.
• Seeks and captures opportunities to differentiate the customer experience through identifying additional customer needs.
• Perform other functions and related duties as assigned.

Requirements/Skills/Key Competencies

• High level of proficiency in computer (word, Excel, Microsoft power point etc).
• High level of analytical and reasoning skills
• Good interpretation and interpersonal skills
• Ready to learn with speed.
• Team playing spirit
• Data analysis skill
• Acute attention to detail
• Excellent customer service skills
• Excellent verbal, written communication skills
• Proficient keyboard skills
• Effective decision making and problem-solving skills.
• Strong Team Player
• Flexibility with work Schedule.
• Proficient keyboard skills.
• Ordinary National Diploma/NCE holders – Computer Science/Electrical & Electronic Engineering

Salary

• Monthly Take Home– N65, 000

Method of Application

• Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using ‘DBO-20’ as subject of the mail before 20th February, 2022.

go to method of application »

StreSERT Services Limited - We are recruiting on behalf of our client to fill the position below:

Job Summary

We are searching for an organized, attentive Bank Teller to provide exceptional service to our customers by handling routine tasks, such as processing payments, accepting deposits, and handling withdrawals.

Duties and Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
• Accept cash and checks for deposit and check accuracy of deposit slip
• Process cash withdrawals
• Perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
• Perform services for customers such as ordering bank cards and checks
• Receive and verify loan payments, mortgage payments and utility bill payments
• Record all transactions promptly, accurately and in compliance with bank procedures
• Balance currency, cash and checks in cash drawer at end of each shift
• Answer inquiries regarding checking and savings accounts and other bank related products and services.
• Attempt to resolve issues and problems with customer's accounts
• Explain, advise on and promote bank products and services to customers
• Ensure compliance with all internal controls and established policies and procedures

·         Perform other tasks as assigned.

Education and Experience

• Candidates with OND qualification only.
• 1-2 years of experience as a teller or in a related field preferred
• some clerical, administrative, cash handling, sales or customer service experience preferred
• Knowledge of customer service principles
• Ability to use Microsoft Office products

Key Skills and Competencies

• strong numerical ability
• good listening and communication skills
• customer service orientation
• accuracy and attention to detail
• time management
• problem solving
• honesty and integrity
• teamwork
• stress tolerance

Salary

Monthly Take Home– N65,000

Method of Application

Applicants who meet the requirements listed above should forward their CVs to ‘outsourcing@stresert.com’ using ‘TELLER’ as subject of the mail.

go to method of application »

Location: Victoria Island

Job Summary:
The hired candidate will act as the first point of contact on behalf of the company, Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.

Job Duties:

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directs visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitor badges.
• Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Dealing with compliant tactfully, calmly and politely
• Reporting and documenting issues for resolutions.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Any other duty as assigned from time to time.

Qualifications, Competences & Skills Required

•  Minimum of HND/BSc. in any discipline.
• Minimum of one year as a Receptionist
• Experience in Banking operations will be an added advantage
• Must be between 25 and 30 years of age
• Must possess Telephone Skills, Listening & verbal Communication Skills, Microsoft Office Skills, Professionalism, Customer Focus, Informing Others, Handles Pressure.
• Must be willing to move around the company branches – (Ikeja) & (Victoria Island).

Salary

Monthly Take Home– N82,000

go to method of application »

An international school in Abuja that offers exceptional learning environment in raising disciplined and transparent future leaders is looking to fill the role of a Vice Principal (Secondary School).

Job location: Maitama, Abuja

Job Objective:

• To supervise, coordinate and oversee all academic & non-curriculum affairs schedule of duties of the school.
• To help devise, implement and monitor strategies for rising levels of achievement and standards to ensure excellent outcomes for students and quality instruction.
• To analyse internal and external examination data throughout the school in order to identify trends and providing improvement driven-support for students and departments where appropriate. 
• To lead the non-teaching administrative staff to provide administration and support for the efficient management of resources.
• To actively participate as a member of the Senior Leadership Team, in the contribution towards and oversight of the strategic direction and leadership of the college.
• To take on any additional responsibilities and duties (determined in discussion with the Principal), commensurate with the post, as may be requested or assigned or directed by the Principal.

REPORTING RELATIONSHIPS:

• Directly reports to: The Principal
• Directly Supervises: Heads of Department, Curriculum and Examination Unit, Teachers, and Students

WORKING RELATIONSHIPS:

• Internal: Principal, HoDs, Academic Staff, Support Staff etc
• External: Prospective Students, Parents, Guests, Alumni, Government EducationQuality Assurance Departments & Vendors, etc

Responsibilities:

Management/Administrative Duties:

• As a member of the School Leadership Team, assist the Principal in maintaining an inspirational working environment of high quality performance in standards and leadership.
• Assist the Principal in the overall supervision of the teaching and non-teaching staff as well as students with respect to the daily movement of staff, regular attendance and punctuality at school and in classes.
• Supervise in a fair and consistent manner effective discipline and attendance systems with high standards, consistent with the philosophy, values, and mission of the school and in accordance with due process and other laws and regulations.
• Support the Principal in establishing and implementing an instructional vision and a focused plan for improving students’ achievement while narrowing the disparities between the highest and lowest performing students.
• Create, develop and sustain collaborative professional relationships and behaviours that result in active student engagement in the learning process.
• Demonstrate self-awareness and self-management that enhance the image of the school and the education profession.
• Lead and motivate the School Admin Team through promoting a culture of service excellence and growth, and to ensure the effective management of administrative and operations matters.

Technical/Professional Duties:

• Work collaboratively with the Principal and engage staff and others in shared vision for effective Curriculum development, delivery, assessment and monitoring.
• Participate in and support the implementation of the school’s Performance Management & Assessment system.
• Demonstrate the skills of effective communication and relationship management with students, colleagues and others.
• Work collaboratively with School Leadership Team to improve professional practice and Personnel Management.
• Work collaboratively with School Leadership Team to improve Professional Practice/Personnel Management and to ensure that personnel evaluation procedures are accomplished in a fair and consistent manner that encourages accountability, growth, and excellence, in accordance with the policy, and contractual requirements.
• Take on any additional responsibilities and duties commensurate with the post, as may be requested or assigned by the Principal.

PERSON SPECIFICATIONS:

• Academic & professional Qualification:               
• First degree in Education, Social Sciences, Administration or a related field.
• A Master’s degree and/or Professional Certification would be an added advantage.
• A Qualified Teacher status or recognized teaching license is preferred (TRCN)

Experience:

• Minimum of six (6) years at top management level, with at least three (3) years as a Vice-Principal
• A proven track record of excellent teaching
• Experience in School Management, Curriculum Development, Education Model Design and Implementation and in similar functional area is an added advantage.
• Hands-on experience with MS Office and education management systems.
• Experience in strategic planning, finance and human resource management would be an advantage.     

KEY COMPETENCIES REQUIRED:

Grade Category Competencies:

• Leadership and effective supervision skills
• Performance evaluation skills
• Administrative and organizational skills
• Compassion and empathy
• Critical thinking and analytic/problem solving skills
• Team building skills.
• Effective communication skills
• Resilience and motivation Skills
• Strong strategic thinking and analytical skills
• Ability to coach and inspire 
• Strong knowledge and understanding of current trends in education
• Stress management skills
• Positive approach to change and continuous improvement.
• Strong People management skills

Functional Competencies:

• Working sound computer skills particularly in Word Processing, Spreadsheets, and Databases.
• Quality Management Knowledge
• Strategic Planning
• Relationship Management.
• Crisis management
• Personnel Management
• Talent Management
• Change Management.
• Total Quality Management Knowledge
• Strategic Planning

go to method of application »

StreSERT Services Limited - Our client is a member of a group of companies licensed and well established in Insurance services. The Company offers life and non-life insurance products and services to individuals and institutions across Nigeria whilst also offering asset/investment management services, medical insurance solutions and pension fund administration through its three subsidiaries.

Locations: Abeokuta, Lagos, Abuja, Ilorin Port Harcourt, Ibadan, Uyo, Enugu, Benin, Minna, Kaduna, Kano, Aba, Nnewi, Abakaliki, Nsukka

Responsibilities (Marketing/Sales)

• Develop base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.
• Determine clients’ particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.
• Sales/marketing of the different insurance product & services.
• Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
• Complete coverage by delivering policy; planning future follow-up visits and evaluations of needs.
• Planning persuasive approaches and pitches that will convince potential clients to do business with the organization.
                    

Job Expectations:    

• To improve the organization’s market position and achieve financial growth by getting new clients and retaining them.
• To builds key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions.
• To manage existing clients and ensure they stay satisfied and positive.

Requirements   

• 26 years or older with minimum HND/Bachelor’s degree
• Interested in building a career in sales as this is a career and not contract job
• Previous marketing/sales experience is an added advantage
• Computer literacy and must have a smart phone or laptop/PC to work with
• Ability to learn fast and adapt to change
• Communication and presentation skills

Value Proposition

• Base pay is N37, 000.00 per month+ commission which is tied to every transaction booked by the PSS (without a broker intermediary).
• Quarterly and Annual Bonus for set thresholds based on levels.
• Career path to move up the ladder is strictly based on performance.
• Base pay increases based on level within the career path.
• Once confirmed, you will be entitled to health care insurance which includes spouse and 4 children.
• There’s opportunity to become business owner in the future supported by the company through the Franchise programme.
• Empowerment through relevant technical and soft skill trainings.
• Majority of earnings will come from fee earned upon meeting and/or surpassing targets. N75k can be earned when the monthly target of N300k is met.