Fresh Jobs at Stresert Services Limited

JOB OVERVIEW

The role holder  will oversee all faculty relation activities. The primary objective of the role is to support the Dean in any capacity  required and interface with and manage the interests of guests and in-house faculty in alignment with the organisation's  corporate values, program and policy framework.

The Faculty Coordinator manages and guides the production and timely availability of materials across program  lectures, notes/presentations, recordings, and additional resource material. In addition to Faculty resource  management, the role holder is the primary line of contact between the guest and inhouse teaching faculty, Student  Liaison and management of the organisation. The incumbent may be required to work weekends or extra hours during peak  season or busy periods.

JOB PURPOSE

• Support the activities of the Faculty and oversee the execution of academic programs in line with the  school's objectives.
• Work closely with faculty members to ensure effective teaching methodologies and curriculum alignment,  address faculty concerns and provide professional development opportunities.
• Act as the primary point of contact for all Faculty-related affairs and serve as a liaison between faculty,  administration, and external stakeholders.
• To develop and maintain effective communication, collaboration, and a commitment to continuous  improvement are key to successfully fulfilling these responsibilities. Regularly assess the effectiveness of  your strategies and adapt as needed to meet the evolving needs of the student body and faculty.

KEY RESPONSIBILITIES

• Support the Dean in the design of operating procedures across key functional areas.
• Build and maintain a robust database of current and potential faculty across all subject areas. o Facilitate the design and implementation of a robust faculty onboarding process.
• Ensure that formal invitation and appreciation letters are issued to all faculty.
• Ensure meaningful performance evaluations of faculty and staff are regularly conducted.
• Enhance a culture of collaboration to include meaningful engagement with faculty, staff and student  liaison, Admission and FixPolitic Group.
• Conduct regular and meaningful consultation, dialogue and engagement with faculty, students,  and Student Liaison Team.
• Support periodic review of the curriculum to ensure that contents are aligned with the objective of  the school and have a national context and relevance 
• Contribute to improving the retention rate and reduce attrition to no more than 10% per cohort.
• Recruit and onboard class coordinators for all classes
• Engage class coordinators for general feedback, and maintain a tracking system for all feedback  received.
• Ensure all learning materials, including assignments and course work from facilitators are timely  distributed to SLO and Technical team and responses are collated and made available to Facilities  by the agreed-upon date.
• Plan lecture schedule with confirmed date and facilitator for all courses. Ensure facilitators are  adequately notified of their schedule, reminders are sent, lecture coordinators are assigned and  communicated to facilitators, coordinators provide adequate support to facilitators, appreciation  emails are sent at the end of every class, build a contingency plan around guest facilitators
• Facilitate the development of a robust program calendar for each cohort.
• In collaboration with SLO, design and execute multilocation in-person events to foster deeper  student relations and enhance the organisational experience
• Identify job roles, create hiring plans and participate in the recruiting and hiring process for faculty  and staff.
• Exemplify good governance by working closely with the management team and ensuring  departmental adherence to internal policies.
• Recommend internal policy reforms where needed, by concisely referencing relevant student and  faculty feedback and consequential outcomes to management.
• Ensure timely production of periodic and Adhoc department activity reports.
• Provide Faculty Input to the monthly report for #FixPolitics Meeting.
• Oversee department interns. 
• Constantly seek to enhance the overall student/participant experience of The organisation through  continuous training recommendations for Faculty Staff.

REQUIRED COMPETENCIES

Knowledge

• Expertise and knowledge of academic administration.
• Strong administrative skills, with the ability to manage a busy workload, prioritize work and meet tight  deadlines.
• Excellent verbal and written communication skills.
• Strong command of the English Language.

Experience:

• Minimum BSc. in Education, or other related areas.
• Masters in relevant fields will be an added advantage.
• Relevant professional certifications will be an added advantage.
• Minimum of 2-5 years of local or international work experience in the education and/or learning and  development sector.
• Proficient in Microsoft Office Suite and other Communication Technology; knowledge of any Hybrid  Learning Platform.
• Management of people including cross-cultural teams.
• Managing conflict.
• Strong understanding of political leadership, community organizing, governance

Qualities:

• Flexible.
• Principled.
• Committed to making equal opportunities and diversity a reality.
• Committed and able to motivate others.
• Good political and cultural sensitivity and judgment.
• Interdisciplinary scholarly skills.

GENERAL WORKING CONDITIONS

• Comfort with remote work.
• Ability to work and lead in an intense and fast-paced environment.
• Comfort working in an environment of diversity (diversity of gender, tribe, language and discipline).
• Willingness to travel occasionally.

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JOB OVERVIEW

This is a full-time role based in the Admissions Directorate. The post  holder will support the Team lead with implementing the Strategic Objectives of the Admissions Directorate of the School.  This will include but not limited to student selection, on boarding students and implementing and overseeing the admission process while also providing direction and support to colleagues. The post holder may be required to work extra hours  including some weekends during peak or busy periods.

The Admissions Directorate is responsible for developing, and implementing strategies to attract candidates from Nigeria  and around the world, reviews applications and admits students into the SPPG.

JOB PURPOSE

• Implementation and actualization of the Strategic Objectives of the Admissions Directorate.
• Drive the actualisation of the successful admission of yearly enrollment target.
• Responsible for the development and implementation of processes and policies around program marketing, application management, and student onboarding.
• Monitor and evaluate students' experience during and after the admission process,

KEY RESPONSIBILITIES

Strategic Leadership:

• Develop and continuously improve standard operating procedures across key functional areas within the  full admission cycle: Application Screening; Interview Management; Application Processing; and  Candidate Onboarding.
• Steering the activities of the Admissions Team members and guiding the strategic direction of the broad  Admissions Directorate in line with the organisation's overarching corporate objectives by continuously interfacing  with applicants to solicit feedback on the admissions process for improvement and gathering of business  intelligence.
• Contribute to the development and joint implementation of the organisation's market entry strategy for new  countries and programmes
• Recommending key events, partnerships and initiatives to facilitate the overall sensitization and  relevance of the organisation across target circles.

Operational Management:

• Ensure the online application portal is continuously active and responsive, through scheduled platform test  runs to avert potential site downtimes in conjunction with the Tech Team
• Continually improve the user experience of the online admissions portal by soliciting feedback from site  visitors and interviewed applicants, and translating these queries into functional requirements for  integration by the Hybrid Learning Environment (HLE) Team.
• Achieve operational efficiency and quality assurance by vetting all key outputs and out-going  communication such as: offer letters, rejection letters, course information brochures, on boarding guides  to ensure compliance with organisational policies and standards.
• Proactively improve the organisation’s conversion of applicants' enquiries into actual applications.

Academic Advisory and Database Management:

• Take an active role in processing student applications from initial enquiry to arrival, within agreed  standards of time.
• Maintain the accuracy and completeness of student admissions databases for internal and external  compliance purposes.

Task Planning and Management

• Develop and oversee schedules for physical and remote applicant interviews in compliance with  departmental policies.
• Standardise the application turnaround period, by developing and enforcing the compliance of timelines  and procedures for application processing and student onboarding.
• Liaise with other internal stakeholders such as the Communication and Media Team to streamline and align  on target awareness and prospect conversion plans to ensure the efficacy of program marketing plans,  leveraging digital technologies, social media and millennial trends to ensure ideal program messaging and  customer penetration.

Compliance:

• Exemplify good governance by working closely with the management team, and ensuring the departmental  adherence to internal policies.
• Recommend internal policy reforms where needed, by concisely referencing relevant applicant feedback  and consequential outcomes to management.

Reporting:

Oversee the effective reporting and communication of standardised departmental reports within the  Admissions Directorate such as:

• Admission Cycle Report: Robust report highlighting overall performance and gap analysis across each sub  process within the full cycle admission process, showing key milestones achieved, operational challenges,  candidate feedback and opportunities of improvement. This report will be generated at the end of every  admission cycle and presented for management review.
• Session Information Report: Detailed report showing key demography of submitted applications for each  admission session. Report also summarizes key demography for admitted and unsuccessful applications. This report will be generated at the end of every admission cycle and presented for management review.
• Candidate Information Report: Report showing full details of admitted candidates.

In addition:

• Constantly seek to enhance the overall student/participant experience of the Admissions Directorate  through continuous training recommendations for management consideration.
• Any other responsibilities that may be assigned from time to time by management.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Development and integration of best practices within the existing admission process, with the aim of standardising  and positioning the organisation for relevance and competitiveness in the national, regional and international space.
• Working partnerships and collaborations with cross functional internal departments such as Communications and  Media Department along with the Student Affairs Office to drive achievement of institutional objectives of the SPPG.

REQUIRED COMPETENCIES

Knowledge

• Concrete knowledge of contemporary admission best practices and processes at Tertiary and Postgraduate level.
• Expertise and knowledge of academic administration.
• Working knowledge of admissions software and database management.
• Strong administrative skills, with the ability to manage a busy workload, prioritise work and meet tight deadlines.
• Strong writing skills including development of documentation on relevant reports.
• Strong command of the English Language.

Experience:

• Minimum BSc. in Public administration, or other related areas.
• Masters in relevant fields will be an added advantage.
• Relevant professional certifications will be an added advantage.
• Minimum of 7 years local or international work experience in the education and/or learning and development  sector.
• Proficient in Microsoft Office Suite and other Communication Technology; knowledge of any kind of Admissions  Software is an advantage.
• Management of people including cross-cultural teams.
• Managing conflict.

Qualities:

• High level of empathy and commitment to providing outstanding customer service.
• Strategic and creative thinking capabilities.
• Proficient in public speaking and capable of delivering compelling presentations.
• Detail-oriented, organized, and able to adapt to changing technologies and environments.

Principled.

• Committed to making equal opportunities and diversity a reality.
• Committed and able to motivate others.
• Good political and cultural sensitivity and judgment.

GENERAL WORKING CONDITIONS

• Comfort with remote work.
• Ability to work and lead in an intense and fast-paced environment.
• Comfort working in an environment of diversity (diversity of gender, tribe, language and discipline).
• Willingness to travel occasionally.