Job Openings at Tek Experts

Job Description

• We’re looking for an analytical, organized Quality Business Partner with excellent understanding of support business and operations. 
• You will serve as a business leader across both regional and global locations, responsible for the development and maintenance of the quality system, processes, and overall service quality auditing. 
• As part of the quality leadership team, you will report to the Global Quality Lead and work collaboratively with operations leaders to ensure compliance and improved alignment with our organizational quality standards. 
• This role is also responsible for continuous improvement of the customer experience, operational excellence, and efficiency.
• A career in tech. Work with the biggest and best names in technology.
• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. You will work with some of the biggest and best names in technology.
• Our employee mission is to help you progress in both your career and in life. To create a great experience for you that can translate to customers. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities
This role will:

• Work independently and as part of a QA management team
• In liaison with the QA management, promote compliance within the company and represent QA, as required
• Design of our global quality management system
• Development of quality processes in support of Customer Experience and Operational Excellence
• Proactively identify customer impacting, process compliance or operational deficiency issues through analytics and implement preventive actions
• Serve as a strategic quality business partner between regional and global business functions
• Develop and support Quality Assurance and Continuous improvement strategies for the aligned business and at company level
• Working with system details and strategic perspective with the same ease
• Leads implementation of organization projects and processes to ensure overall quality is continuously improving.
• Program ownership, collaboration with Operations and other functions to develop quality solutions and new business initiatives for continuous improvement
• Contribute to the information provided to QA management to summarize quality issues arising from audits and other related activities, as requested
• Plan and conduct complex audits
• Maintain and/or develop records/documents as assigned

Qualifications

• Typically, a Bachelor's Degree in a Technical or Business discipline or equivalent experience and a minimum of 3 years related experience or a Master’s degree and a minimum of 2 years of experience.
• Proven record of relevant experience
• Black Belt, Lean Six Sigma, Kaizen certification, with a working experience in Continuous Improvement, Change Management, Process Improvement
• 1+ years Project Leadership/Program Management Experience, PMP certification is a plus
• Minimum 1-year experience in customer support and/or vendor management
• Training or experience as quality auditor
• Background in advance analytics, data transformation/visualization
• Proven ability to work with cross-functional teams and drive results
• Proficient with various office productivity applications particularly Excel, PowerBI, SharePoint, etc
• Knowledge of SQL, PowerApps, Power Automate is a plus.

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Job Description

• We’re searching for an experienced and creative Learning and Development Training Manager to implement training initiatives and programs that support our mission and goals, including fostering organizational and workforce development in the country. 
• This is an exciting opportunity to advance your career and be part of a diverse global team of supportive and passionate colleagues. The role is open to candidates in Nigeria. Driving exceptional outcomes with purpose-built solutions.
• Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.

Responsibilities

• Oversee the delivery of technical, professional, and leadership development programs critical to workforce development and business goals.
• Partner with Learning Program Designers and Operations Managers to implement online, blended, and classroom delivery of core programs.
• Collaborate with the L&D Program designer to develop new course content that will improve learning impact.
• Ensure that global programs are delivered using highly interactive techniques that promote engagement and persistence through continuous learning. Evaluate instructors to ensure a consistently high level of facilitation.
• Support new pilots that test leading edge/emerging learning design strategies.
• Collect and analyze learning data that measures the learner’s progress during the course, quality of delivery, and shows evidence of performance improvement on the job.
• Create monthly reports that include performance statistics and a summary of implementation plan progress. Discuss insights with business partners and make decisions that will improve learning outcomes.
• Support the global project team to implement new roles or new lines of business in new locations.

Qualifications

• Bachelor's Degree in Education, Organizational Development, Instructional Design, or a related field.
• 5+ years of practical experience in education/corporate learning roles and organizational development as well as experience with implementing big programs targeting global audiences.
• Virtual training management experience - knowledge of Learning management systems, training platforms, and basic troubleshooting techniques.
• Excellent classroom facilitation skills and ability to successfully deliver programs to managers.
• Understanding of technical and soft skills instructional strategies, as well as classroom, social, MOOCs, microlearning, and virtual learning strategies. Familiarity with rapid development process techniques like Agile.
• Ability to work in a fast-paced, agile, and ever-evolving start-up environment.
• A creative and innovative team player with a growth mindset along with analytical, problem-solving, presentation, project, and program management skills.
• A certification in facilitation, coaching, or a leadership program is considered an advantage.
• Professional fluency in both written and spoken English is essential.
• Ability to work flexible hours and willingness to travel.

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Job Description

• We’re seeking a Quality Analyst with a solid background in reporting and analytics to join our team. This role is part of a team that provides business analytics and project leadership to support quality, consistency, and continuous improvement across the business.
• You will engage management to ensure compliance with quality standards and performance management processes.
• As Quality Analyst, you will research, analyze, and evaluate our service delivery to facilitate program improvement.
• Your data analysis will support recommendations to improve strategies, initiatives, or systems; optimize operational policies and procedures; and define best practices in support of customer and operational excellence. A career in tech. Work with the biggest and best names in technology.
• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. You will work with some of the biggest and best names in technology.
• Our employee mission is to help you progress in both your career and in life. To create a great experience for you that can translate to customers. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities
This role will:

• Plan and conduct comprehensive audits.
• Assist business leaders in gathering and analyzing data on service performance.
• Identify and resolve potential work quality issues affecting customer satisfaction.
• Ensure adherence to quality assurance guidelines to achieve 100% customer/client satisfaction.
• Collaborate with Operations and other stakeholders to create data-driven, actionable recommendations for continuous improvement.
• Be the Voice of the Customer when driving customer excellence practices.
• Perform in-depth analysis of quality and performance data, identify gaps and opportunities for improvement, and discover customer-impacting, process compliance, or operational deficiency issues.
• Monitor and report any performance issues to the management team.
• Identify and document best practices and quality processes for customer experience and operational excellence to ensure uniform service delivery.
• Support and drive compliance with the global quality management system.
• Lead implementation of improvement activities to ensure quality continuously improves.

Qualifications

• Bachelor's Degree or 2 years of equivalent experience in engineering, business administration, quality, or relevant field
• Professional fluency in both written and spoken English
• Lean Six Sigma, Yellow Belt, or Kaizen certification is preferred.
• Lean management, continuous improvement, business analysis, and program management experience are preferred.
• At least 1 year of experience in customer support and/or vendor management
• Proven ability to drive results in cross-functional teams and lead both local and global continuous improvement projects
• Excellent multitasking and organizational skills and attention to detail
• Proficient with Excel, PowerPoint, Visio, and Project
• Self-motivated and able to adapt quickly as situations change
• Ability to use root cause analysis to find trends and create data-driven recommendations
• Strong relationship management and collaboration skills.