Jobs at Ives Medicare

Job Description

• Provide client support services in an accurate and timely manner
• Build positive and productive relationships with clients
• Maintain a high level of professionalism and competence in every client interaction.
• Ensure all clients have valid contracts and SLAs
• Make frequent client calls and visits to strengthen client relationships.
• Attend to and resolve all issues from clients promptly and forward the escalations to the line manager
• Work in compliance with company policies and procedures
• Identify and develop new business opportunities with client contacts
• Utilize effective problem solving and time management skills in client service operations
• Provide support in new service offering and enhancement activities
• Assist in risk assessment and mitigation activities
• Attend educational trainings and workshops for professional growth

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Job Description

• Selling of Health plans to companies, government/public sector, institutions, and cooperative groups.
• Act as the First Point of Contact for all inquiries regarding Services and provide a first-class response to such inquiries ensuring follow-up to possible closure.
• Generate new business from existing clients.
• Assist Human Resource Managers of companies to reduce HMO cost and work with the Company’s Budget.
• Participate actively in brand building, brand enforcement, public relations events and implement company marketing strategy.
• Pro-actively study market trends and thus assist in product development.
• Screens potential business deals by analyzing market strategies, deal requirements and evaluating options.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
• Client’s Retention