Hot Jobs at PalmPay

Position overview

This position plays an important role in supporting the partnership and business development team, helping to ensure the smooth operation of the company's partnerships while looking for better partners to provide support; assisting with daily business affairs, and assisting multinational teams to ensure rapid and efficient business development and operations

Responsibilities and tasks

• Calculate consumption amount and usage regularly every week and every month
• Handle all reimbursement and financial records
• Assist with reimbursement and financial records
• Connect domestic and foreign product technical cooperation and docking matters
• Assist with project management, task assignment, progress tracking and report production
• Conduct market research to identify potential business opportunities and competitor development directions
• Compile information about market trends
• Communicate with existing suppliers, pay attention to the team's needs and provide real-time feedback, solve daily problems, and communicate our needs with suppliers to provide better services
• Find partners and people for better quality related credit

Job Requirements

• Bachelor degree, business management or related degree is preferred, must be able to speak Chinese
• Proficency in office softwares
• Excellent organizational and time management skills.
• Good communication and interpersonal skills.
• Have a strong interest in the business field and be willing to learn and take on challenges.
• Ability to work effectively with diverse team members and be a team player.
• Ability to be self-driven and proactive in completing tasks.
• Ability to adapt to different tasks and work environments.
• Work experience in related fields is usually preferred
• Graduates are accepted, those with experience studying in China will be given priority

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Job Purpose

• The Reconciliation and Settlement specialist is responsible for resolving all issues arising from electronic transactions.
• Perform automated back-office processing such as dispute processing, settlement, reconciliation and reporting.
• Engage aggregators and business partners on improved service delivery

Responsibilities

• Attend to customer and merchant disputes and ensure prompt resolution.
• Liaise with banks and aggregators on settlement discrepancies.
• Liaising with switching companies and card schemes on Settlement issues
• Reconciliation of transactions routed through various payments platforms including POS.
• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Ensures timely reconciliation of all transactions done on the terminals.
• Ensure daily validation of transaction posting on system.

Specifications & Requirements

• Creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently.
• A self-starter and self-motivated person who is able to influence and direct the settlements and reconciliation process.
• Passionate about solving problems and is focused on customer experience and outcomes.

Requirements

• A Bachelor's Degree or its equivalent
• At least 4 years’ in Digital Financial Services or banking industry experience
• Experience with electronic payment systems
• In-depth knowledge of payment processing- gateways
• Leadership and team work skills,
• Organization and Time management skills
• Proficiency in the use of Ms office suites.
• Excellent communication skills and interpersonal skills.
• Attention to details and accuracy
• Strong analytical and problem-solving skills.
• At least 2 years’ experience in reconciliation and settlement of POS.

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We are looking for an experienced Chargeback Specialist who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will be responsible for processing and reconciling vendor and customer disputes, posting chargeback credit card charges, maintaining documentation of chargebacks, and updating revenue reports when necessary. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.

Chargeback Specialist Responsibilities:

• Review, processing, and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and its Affiliates.
• Liaise with the relevant unit, transaction owners, and processors with a view to resolving open and work-in-progress claims.
• Re-validate unsettled transaction position with the reconciliation team for closure.
• Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
• Ensure timely processing and closure of claims lodged against Palmpay merchants on the appropriate Dispute Management portals
• Provide email and phone support to acquirers and merchants for any dispute-related issues
• Attend to all queries from clients on dispute issues and ensure they resolve promptly
• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner Resolution of Customer issues
• Review and respond to mail inquiries

Chargeback Specialist Requirements:

• 2-3 years of experience in Chargeback (Acquiring), in a bank and other Fintechs.
• Sound Knowledge of Chargebacks on all Card types (Mastercard, Visa & Verve) and domestic and international transactions.
• Excellent communication skills and execution skills.
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages