Latest Jobs at Palmpay

We are looking to recruit an experienced Human Resources Business Partner who is an employee champion and culture builder. The ideal candidate would be responsible for supporting specific functions within the organization, working closely with the management and advice on people-related issues such as talent management, employee relations, rewards and benefits, diversity and inclusion as well as organization development and training.

The selected candidate will collaboratively work with senior business leaders to prioritize strategic people and solutions that accelerate the achievement of business plans through all human resources functions in accordance with labor laws.

Duties and Responsibilities:

• Provide HR support, through partnership and coaching to all levels of the organization.
• Analyse trends and metrics in partnership with the HR team to develop solutions, programs, laws and policies.
• Work with senior business leaders to develop contract terms for new hires, promotions and transfers.
• Be up-to-date on employment laws and regulations as well as other legal requirements regarding people management, to help leaders ensure compliance.
• Implement HRM interventions on employee wellness, diversity and inclusion and talent management.
• Identify training needs for business units and individual executive coaching needs.
• Provide rigorous data analysis and reporting solutions on business needs.
• Partner closely with regional partners on global strategy and execution.

Person Specification:

• Minimum of Bachelors’ Degree in Human resources or business-related fields.
• Minimum of Four (4) years of HR experience with at least two (2) years of experience as an HR Generalist.
• An HR professional certification is highly preferred.
• Previous experience in coaching employees and management through complex issues.
• Ability to set up and track relevant metrics and KPIs and use them to drive business results.
• Proven experience using the HRIS and other HR technologies which includes but is not limited to business intelligence, data visualisation programs, or online communication tools to create and implement HR strategy, apply HR Management practices, and track spending.
• Proficiency with the Microsoft Office Suite is a common requirement.
• Working knowledge of relevant Labour Laws.
• Payroll Management using Microsoft Excel is a must and ability to manage employee offsite.
• Must have worked in an organization with high headcount and managed employees from different locations across the country.

Other Skills:

• Excellent mentoring and relationship-building skills.
• Superb problem-solving, communication and presentation skills.
• Leadership, analytical and goal-oriented skills.
• Working knowledge of every section of the HR department.
• Good grasp of HRM techniques and excellent people management skills.

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Mandarin-speaking Admin Officer

• Provide Chinese/mandarin translation services between expats.
• Serves as the primary point of administrative contact and liaison with individuals, and institutions on operational matters concerning the Office.
• Receive and sort external mails/Delivery/Courier daily
• Organizes meetings, and other special events as appropriate.
• Ensure adherence of safety procedures via the reception desk (monitor logbook)
• Keep updated records of offices expenses and costs.
• Create a budget for and procurement of front office supplies.
• Provide adequate support in ensuring the procurement and dispatch of uniforms is done efficiently
• Ensure service providers for janitorial service, logistics and security services work in line with contract terms.
• Update calendars and schedule meetings.
• Provide basic and accurate information in-person and via phone/mail.
• Vendor management
• Logistics co-ordination for and from the Support Office

Job Requirements: 

• BSc in Business Administration or related fields
• Must have a minimum of 2 to 3 years admin experience.
• Good organization, time management and scheduling skills
• Basic bookkeeping experience, especially in accounts payable/receivable
• Experiencing using office management software, including word processing software and spreadsheets
• Typing speed of at least 60 words per minute with few errors
• Strong problem-solving abilities and excellent communication skills
• Ability to multitask
• Interpersonal relationship and Organizational skills
• Dependability and integrity
• Must reside in Enugu, Jos, Asaba 

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As a Credit Operations Manager, you will be responsible for overseeing the operational aspects of the credit lifecycle, ensuring efficient and accurate processing of loan applications, managing documentation, and collaborating with cross-functional teams to optimize lending processes.

Key Responsibilities:

1. Loan Application Processing:
   • Lead and manage the end-to-end loan application process, ensuring timely and accurate processing of applications from submission to approval or decline.
   • Review application documentation, verify data accuracy, and liaise with underwriting teams to facilitate informed lending decisions.
2. Documentation Management:
   • Ensure all required loan documentation is collected, validated, and maintained in compliance with regulatory standards and company policies.
   • Implement and enforce document retention policies to support effective record-keeping.
3. Process Optimization:
   • Continuously assess credit operations workflows and procedures to identify areas for improvement and implement streamlined processes.
   • Collaborate with technology teams to automate and digitize manual processes, enhancing operational efficiency.
4. Quality Control and Compliance:
   • Implement quality control measures to ensure accurate and consistent processing of loan applications and documentation.
   • Ensure compliance with lending regulations, data privacy laws, and internal policies throughout the credit operations process.
5. Team Management and Training:
   • Manage a team of credit operations professionals, providing training, performance feedback, and guidance to ensure high-quality output.
   • Foster a collaborative and productive team environment.
6. Vendor Management:
   • Collaborate with external vendors and partners involved in credit operations, such as credit bureaus and document verification services, to maintain strong working relationships.
7. Reporting and Analysis:
   • Generate regular and ad hoc reports on credit operations performance, including application processing times, document accuracy, and other relevant KPIs.
   • Analyze data to identify trends, bottlenecks, and areas for improvement.

Qualifications and Experience:

• Bachelor's degree in Business Administration, Finance, or a related field; a Master's degree is a plus.
• A minimum of 4 years of experience in credit operations management within the fintech, banking, or financial services sector.
• Strong understanding of lending processes, documentation requirements, and credit risk management.
• Proficiency in using loan management software, data analysis tools, and Microsoft Office applications.
• Familiarity with Tanzanian lending regulations, data protection laws, and industry best practices.
• Excellent organizational and project management skills to effectively manage multiple tasks and priorities.
• Strong communication skills to interact with team members, stakeholders, and external partners.

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Are you a marketing maestro with a flair for fintech? Join our dynamic team as a Marketing Manager and bring your fintech expertise to the table. If you've led successful teams in the Merchant Acquiring Business, we want to hear from you!

Responsibilities:

• Develop and execute comprehensive marketing strategies for our fintech products and services.
• Collaborate with cross-functional teams to ensure alignment with business goals.
• Craft and oversee creative marketing campaigns to drive customer acquisition and retention.
• Leverage data and market insights to make informed decisions and optimize marketing efforts.
• Manage and mentor a team of marketing professionals, fostering a culture of innovation and excellence.
• Drive brand awareness, customer engagement, and lead generation through various channels.
• Analyze marketing performance and ROI to continuously improve campaigns.
• Stay up-to-date with fintech industry trends and regulatory changes to ensure compliance.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field. MBA is a plus.
• Proven experience in marketing within the fintech industry.
• In-depth knowledge of the Merchant Acquiring Business and successful project leadership.
• Proficiency in data-driven marketing and marketing automation tools.
• Strong leadership and team management skills.
• Excellent communication, analytical, and problem-solving abilities.
• Results-oriented and creative thinker with a passion for fintech.