Latest Job Vacancies at the Norwegian Refugee Council (NRC)

Role and Responsibilities

• The purpose of the HR Coordinator (L&D) is to work closely with NRC Nigeria senior Management to assess and propose required changes, work to have in place an effective collaboration with the Country HR team and the Area offices on delivering the global, regional and country Learning and Development activities.
• The person will be leading and delivering the Learning and Development initiatives e.g facilitating training and or coordinating with consultants to deliver the initiatives.
• The role may also be required to handle other HR functions, ensure compliance and support to have in place a reliable Country HR System keeping in view the growing needs of the country programme.

Key Roles and Responsibilities
General Responsibilities:

• Implement NRC’s systems and procedures at the Country level
• Ensure adherence to NRC policies, handbooks, guidelines, donor requirements, national labour laws and procedures
• Prepare and submit reports and analyses on the different learning and development initiatives
• Support line managers in procedures related to learning and Development
• Advice in personnel conflicts/processes when relevant
• Coordinate with relevant partners, suppliers, consultants and authorities when required.
• Contribute to the development of policies, strategies, tools and new approaches, with a focus on innovation and piloting
• Ensure that best practices are identified, documented and disseminated both within the CO and beyond
• Provide capacity development across Area offices in the Country Office

Specific Responsibilities:

• These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention.
• This section shall be revised whenever a new employee is hired or the context changes significantly.
• Implement the Country Learning and Development guidelines and initiatives
• Responsible for the coordination and conducting NRC Ways induction courses according to set timelines for all staff in Nigeria in close coordination with NRC Way Trainers in the different field offices.
• Support country TOT trainers to deliver the NRC Ways in Nigeria
• In close coordination with the regional L&D Adviser, coordinate and encourage staff to take online training modules to have 100% compliance
• Plan and coordinate new Learning and Development initiatives from Head Office and the Regional Office.
• Promote Organizational learning across the country
• Coordination of other staff development initiatives as agreed by the Country Management Group (CMG).
• Responsible for planning and implementing the NRC Annual Learning and Development Plan in close cooperation with Area Managers, Head of Departments, Heads of Support, Country HR Manager and Country Director.
• Responsible for mapping Learning and Development financial forecast to feed into the annual budgets
• Actively participate in the NRC Global Learning & Development network, sharing experiences from Nigeria and taking back knowledge and ideas that can promote the L&D function across the country and increase its relevance for field operations
• Stimulate, document and share lessons learned and best practices on leadership initiatives and capacity building.
• Provide support to HRM to put in place an effective NRC performance management system (PMS) and train line managers in the implementation of the NRC performance management system.
• Contribute to strengthening performance management in Nigeria and ensure clear links and pathways to career and professional development
• Develop new Learning and Development resources /modules, convert face-face modules to online modules as required
• Train the HR teams and line managers on all relevant HR L&D tools and procedures, including, but not limited to setting induction processes, people management, leadership etc.
• Ensure Nigeria country Program is in full compliance with NRC People PM Project and other global/regional L&D Initiatives
• Take the lead to develop a staff learning and development system and action plan for the country program.
• Develop relevant monitoring tools and come up with a report at the end of each quarter to NRC Nigeria Management with clear recommendations and future plan of action for efficient working of the HR department.

Critical Interfaces

• By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons.
• Relevant interfaces for this position are:
  • Country Management Team: contribute to the development of the country's strategy.
  • Area Managers: Play an active role in PCM.
  • HR staff in the CO, Area Office(s) (who has a technical line to this role): coaching, mentoring and training.
  • Regional HR Coordinator/Adviser - L&D: technical support and advice.
  • HR & Administration Manager
  • Collaboration with staff representatives: personnel cases.
  • Collaboration with Trainers for NRC Way courses

Scale and Scope of the Position

• Staff: N/A
• Stakeholders: UN agencies, INGOs, local NGOs, civil society, governmental bodies.
• Information: Agresso, NRC People, Sharepoint/NRC Filling tree, Workplace.
• Legal or compliance: Terms of Employment, National labour law, NRC CoC, NRC Security policies.

Qualifications
Competencies:

• Competencies are important in order for the employee and the organisation to deliver desired results.
• They are relevant for all staff and are divided into the following two categories:

Professional competencies:

• These are skills, knowledge and experience that are important for effective performance.

Generic Professional Competencies:

• Minimum of a Bachelor's Degree in Human Resources Management or any other relevant discipline related to Learning and Development
• Minimum of 2 years of experience in delivering Learning and Development programmes and organizational learning and development
• Capacity to systematically enquire and to analyse trends in learning and development needs across the country
• Experience in delivering training and personally facilitating some
• Ability to coordinate and work well with senior Managers
• knowledge of online web-based learning and Development
• Experience in learning and development role
• Fluency in English, written and verbal.

Context/Specific skills, knowledge and experience:

• Knowledge of the context in Nigeria.
• Experience with organizational change.
• Experience with start-up programs in a complex environment
• Knowledge about own leadership skills/profile
• Documented results related to the position’s responsibilities
• Fluency in Hausa is an added advantage

Behavioural competencies (max 6):

• These are personal qualities that influence how successful people are in their job.
• NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:
  • Managing resources to optimize results
  • Initiating action and change
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.
• The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework.

go to method of application »

Job Identification: 5293
Location: Maiduguri, Borno
Job Schedule: Full-time
Job Category: Human Resources
Reports to: Human Resources & Administration Manager
Supervision of: None (Work Closely with HRM and HR Team in different locations)
Travel: 40% (Frequent travel to field/area offices)
Project number: NGFP0000
Duration and type of contract: 12 months with possibility of extension

Role and Responsibilities

• The purpose of the HR Coordinator (L&D) is to work closely with NRC Nigeria senior Management to assess and propose required changes, work to have in place an effective collaboration with the Country HR team and the Area offices on delivering the global, regional and country Learning and Development activities.
• The person will be leading and delivering the Learning and Development initiatives e.g facilitating training and or coordinating with consultants to deliver the initiatives.
• The role may also be required to handle other HR functions, ensure compliance and support to have in place a reliable Country HR System keeping in view the growing needs of the country programme.

Key Roles and Responsibilities
General Responsibilities:

• Implement NRC’s systems and procedures at the Country level
• Ensure adherence to NRC policies, handbooks, guidelines, donor requirements, national labour laws and procedures
• Prepare and submit reports and analyses on the different learning and development initiatives
• Support line managers in procedures related to learning and Development
• Advice in personnel conflicts/processes when relevant
• Coordinate with relevant partners, suppliers, consultants and authorities when required.
• Contribute to the development of policies, strategies, tools and new approaches, with a focus on innovation and piloting
• Ensure that best practices are identified, documented and disseminated both within the CO and beyond
• Provide capacity development across Area offices in the Country Office

Specific Responsibilities:

• These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of intervention.
• This section shall be revised whenever a new employee is hired or the context changes significantly.
• Implement the Country Learning and Development guidelines and initiatives
• Responsible for the coordination and conducting NRC Ways induction courses according to set timelines for all staff in Nigeria in close coordination with NRC Way Trainers in the different field offices.
• Support country TOT trainers to deliver the NRC Ways in Nigeria
• In close coordination with the regional L&D Adviser, coordinate and encourage staff to take online training modules to have 100% compliance
• Plan and coordinate new Learning and Development initiatives from Head Office and the Regional Office.
• Promote Organizational learning across the country
• Coordination of other staff development initiatives as agreed by the Country Management Group (CMG).
• Responsible for planning and implementing the NRC Annual Learning and Development Plan in close cooperation with Area Managers, Head of Departments, Heads of Support, Country HR Manager and Country Director.
• Responsible for mapping Learning and Development financial forecast to feed into the annual budgets
• Actively participate in the NRC Global Learning & Development network, sharing experiences from Nigeria and taking back knowledge and ideas that can promote the L&D function across the country and increase its relevance for field operations
• Stimulate, document and share lessons learned and best practices on leadership initiatives and capacity building.
• Provide support to HRM to put in place an effective NRC performance management system (PMS) and train line managers in the implementation of the NRC performance management system.
• Contribute to strengthening performance management in Nigeria and ensure clear links and pathways to career and professional development
• Develop new Learning and Development resources /modules, convert face-face modules to online modules as required
• Train the HR teams and line managers on all relevant HR L&D tools and procedures, including, but not limited to setting induction processes, people management, leadership etc.
• Ensure Nigeria country Program is in full compliance with NRC People PM Project and other global/regional L&D Initiatives
• Take the lead to develop a staff learning and development system and action plan for the country program.
• Develop relevant monitoring tools and come up with a report at the end of each quarter to NRC Nigeria Management with clear recommendations and future plan of action for efficient working of the HR department.

Critical Interfaces

• By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons.
• Relevant interfaces for this position are:
  • Country Management Team: contribute to the development of the country's strategy.
  • Area Managers: Play an active role in PCM.
  • HR staff in the CO, Area Office(s) (who has a technical line to this role): coaching, mentoring and training.
  • Regional HR Coordinator/Adviser - L&D: technical support and advice.
  • HR & Administration Manager
  • Collaboration with staff representatives: personnel cases.
  • Collaboration with Trainers for NRC Way courses

Scale and Scope of the Position

• Staff: N/A
• Stakeholders: UN agencies, INGOs, local NGOs, civil society, governmental bodies.
• Information: Agresso, NRC People, Sharepoint/NRC Filling tree, Workplace.
• Legal or compliance: Terms of Employment, National labour law, NRC CoC, NRC Security policies.

Qualifications
Competencies:

• Competencies are important in order for the employee and the organisation to deliver desired results.
• They are relevant for all staff and are divided into the following two categories:

Professional Competencies:

• These are skills, knowledge and experience that are important for effective performance.

Generic Professional Competencies:

• Minimum of a Bachelor's Degree in Human Resources Management or any other relevant discipline related to Learning and Development
• Minimum of 2 years of experience in delivering Learning and Development programmes and organizational learning and development
• Capacity to systematically enquire and to analyse trends in learning and development needs across the country
• Experience in delivering training and personally facilitating some
• Ability to coordinate and work well with senior Managers
• knowledge of online web-based learning and Development
• Experience in learning and development role
• Fluency in English, written and verbal.

Context/Specific Skills, Knowledge and Experience:

• Knowledge of the context in Nigeria.
• Experience with organizational change.
• Experience with start-up programs in a complex environment
• Knowledge about own leadership skills/profile
• Documented results related to the position’s responsibilities
• Fluency in Hausa is an added advantage.

Behavioural Competencies (Max 6):

• These are personal qualities that influence how successful people are in their job.
• NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:
  • Managing resources to optimize results
  • Initiating action and change
  • Managing performance and development
  • Empowering and building trust
  • Handling insecure environments.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.
• The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework.

go to method of application »

Job Identification: 5302
Location: Maiduguri, Borno
Job Schedule: Full-time
Job Category: Monitoring and Evaluation

Job Description
Generic Responsibilities (max 10):

• Ensure compliance with NRC policies, guidelines and standards
• Ensure compliance with Communication with communities and M&E strategy, tools, handbooks, guidelines and standards
• Specific technical responsibility for implementation of information management activities in relation to NRC programmes
• Provision specific technical support and capacity building towards project staff
• Assess, promote and document ideas for technical improvement and further beneficiary information management options
• Ensure that projects target beneficiaries most in need, and explore and assess new and better ways to assist
• Promote the rights of displacement affected population in line with the communication with communities, advocacy strategy

Specific Responsibilities:

• Lead the research and design of information flow from and to affected communities.
• Provide quality control and oversight of the data that is being collected, and identify and addresses errors in collection or input.
• Liaise with M&E on data management updates and data validation for the Area office’s data.
• Produces detailed, relevant and high-quality qualitative and quantitative reports and alerts as requested.
• Participate in documentation of the project for lessons learnt and provide inputs to the programme
• Organise monthly data reviews and compile relevant monthly reports as per project requirements
• Coordinate with Core competencies focal persons targeting, registration and selection of beneficiaries.
• Prepare and coordinate the implementation of policies, standard operating procedures and guidelines for electronic records (eg. Beneficiary databases, PDMs, PCMs) and documents.
• Keep the terminology, taxonomies, ontologies, indexing and other M&E classification systems and structures up to date.
• Manage relevant M&E dashboards associated with digital communication tools as per programmatic requirements
• Assist to develop and support the implementation of appropriate SOPs for information management in line with NRC procedures including confidentiality and data protection.
• Assist in the development of appropriate M&E databases to store, analyse and present relevant information.
• Support M&E and CCs staff at the area level to create and maintain databases and spreadsheets that meet NRC’s and donors’ requirements.
• Support M&E Team to harmonise and develop feedback and complaints mechanisms tools using appropriate technologies.

Critical interfaces

• By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
  • Project planning: Sectors Project Managers, Coordinators, officers;
  • Programme development: Protection, Education, Livelihoods and Food Security, WASH, ICLA, CCCM, RRM, M&E and grants; 
  • Area operations: Support Coordinators/ field office coordinators;
  • Staff capacity building: projects staff.

Scale and Scope of Position

• Staff: None
• Stakeholders: local target communities, as well as key external stakeholders
• Information: GORS, Agresso

Qualifications
Competencies:

• Competencies are important in order for the employee and the organisation to deliver desired results.
• They are relevant for all staff and are divided into the following three categories:

Professional competencies:

• These are skills, knowledge and experience that are important for effective performance.
• Generic professional competencies for this position:
• Bachelor's Degree in Computer Science or Information Management, Statistics or IT related fields.
• Documented results related to the position’s responsibilities.
• Proficiency in English is essential

Context / Specific skills, knowledge and experience:

• Minimum of 2 years of previous job experience relevant to the function or in digital communication and data management, statistics, analysis and information technology.
• Advanced MS Excel, PowerBi skills and experience of working with MS Access is required. Previous experience of working with SPSS, STATA, and R is desirable.
• Candidates with skills in basic programming knowledge of more than one of the following languages:  C#, Java, Node.js, PHP, Python, Ruby have an added advantage.
• A cursory knowledge of telephony and mobile communications infrastructure and management and can articulate needs and requirements for telephony relevant to digital communication environments
• Ability to develop, organise and design short informational documents and training materials relevant to the tools in use
• Good understanding of data and information needs for programme management and decision-making.
• Strong data interpretation skills, report writing, and data presentation

Behavioural competencies (max 6):

• These personal qualities influence how successful people are in their job.
• NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:
  • Strong organisational and interpersonal skills.
  • Positive and professional attitude
  • Good cultural awareness and sensitivity
  • Ability to work both independently and as part of a team
  • Ability to work under pressure and meet tight deadlines.

Performance Management:

• The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual.
• The following documents will be used for performance reviews:
  • The Job Description
  • The Work and Development Plan
  • The Mid-term/End-of-trial Period Performance Review Template
  • The End-term Performance Review Template
  • The NRC Competency Framework.