Jobs at IpNX Nigeria Limited

Purpose of the Job (Brief)

• To provide support for all Inventory management activities in the region to all departments in order to achieve their operational targets

Key Activities

Delivery Management:

• Implement the company’s policies and guidelines with regards to Inventory management process while supporting regional operations’ needs
• Ensure completeness in all deliveries to the region with real time documentation of same

Stock Replenishment:

• Coordinate all daily requisitions from user departments following the guidelines in fulfilling the orders received through PARIC
• Liaise with the Head for stock replenishment based on the material requirement plan for the region
• Documentation and reporting:
• Document all daily transactions, post same on SUN Application.
• Prepare weekly, monthly, quarterly and yearly Inventory management report Team Lead, Inventory Compliance & Operations Unit Inventory Associate

Inventory Count:

• Perform cyclic stock checks and quarterly Stock count for proper stock accountability for the region
• Coordinate the end of year stock count for the region
• Returns & Repairs management
• Prepare and send to Headquarter a list of faulty equipment for repair and liaise with Headquarter for directive on same on a quarterly basis

Educational Qualifications & Functional Skills

• B.Sc./HND in Social or Management Sciences or related field
• Documentation skills
• Inventory Management skills
• Professional Qualification in Supply Management (added advantage)

Work Experience:

• Minimum of 2 years in inventory mgt
• Basic understanding of Inventory Management

Other Requirements:

• Team Spirit
• Customer Focus
• Stable and Detail conscious
• Action and results orientation
• Ability to work under pressure
• Integrity, honesty and transparency
• Bold and versatile
• Knowledge of ERP application or any other Accounting software

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Purpose of the Job

• The customer retention agent is responsible for engaging customers to obtain feedback on service and understand their behavior (lifestyle, preferences etc.) and to win back lost customers.

Key Activities

• Reduce Customer churn Identifying inactive subscribers and get them active on the network.
• Identify and monitor unique customer trends and escalate.
• Engage active customer to proactively identify unique customer issues and solve.
• Customer complaint/request and feedback management
• Ensure all customer feedback/complaints are documented, escalated to appropriate unit and also follow up till Head CEA
• Customer Retention
• Supervisor Retention
• Agent Retention
• Agent resolution.
• Track /update and close all tickets on OTRS.
• Process compensation, reimbursement, waivers and refunds for customers.
• Customer engagement Maintain constant and effective communication with retail customers through surveys.
• Identify and monitor unique customer trends and escalate.
• Increase customer satisfaction Ensure all complaints are resolved.
• Process request in timely manner and send updates to customers.
• Effectively identifying and dealing with customer dissatisfaction.
• Any other duties assigned by manager

Educational Qualifications & Functional Skills

• Minimum Requirements: HND / B.Sc in any discipline
• Minimum Experience: 1-2 years’ experience in customer care
• Work Experience: Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company

Other Requirements:

• Customer Focus
• Result Oriented
• Ability to multitask, set priorities
• and manage time effectively.
• Excellent communication and
• listening skills
• Team player
• Good listener
• Good interpersonal Skills
• Hard working
• Accountable
• Innovative
• Self-Motivated.

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Job Requirements

• Candidates should possess a Bachelor's Degree qualification.
• The ideal candidate should have at least 4 years experience as a telecom engineer.
• Experience in the Telecom Sector is Mandatory.