Job Openings at Alfred & Victoria Associates

Duties and Responsibilities

• Provide technical support for corporate clients.
• Design implements and support IT, Security and Network Solutions for corporate clients.
• Troubleshoot Core network problems.
• Upgrade core network equipment and configuration.

Personal Responsibilities

• Report to the Head of Department.
• Responsible for all assigned equipment to his team.
• Should maintain a high level of personal responsibility in order to be an example to his colleagues.
• Abide and apply the rules and regulations of the department and the company as a whole.
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies required by companies.
• High ability and readiness for any kind of urgent intervention at client sites to meet SLAs.

Technical Skills:

• In depth knowledge of TCP/IP protocol stack
• Configuration and maintenance of network equipment including routers, switches, Firewalls
• Experience in Mikrotik and cisco devices configuration
• Solid Understanding of Layer 3 technologies (EIGRP, OSPF, BGP..) and layer 2 technologies(VLAN, trunks, STP..)
• Maximizing network performance through ongoing monitoring and troubleshooting
• Good Knowledge in Unix Servers (Redhat, Centos, and Debian…)
• Ability to understand and work on new technologies and to quickly adopt to equipment made by different vendors.
• Ability to design topologies and provide consultancy for corporate customers.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• LAC/LNS Implementation and troubleshooting knowledge.
• MPLS L2VPNs, L3VPNs and VPLS knowledge is a plus.
• Cisco ASA and Juniper firewalls configuration and maintenance is a plus.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Team player.
• Knowledge sharing.
• Communications skills, both verbal and written.

Academic / Education Qualifications

• B.Sc (or equivalent) in Computer Science, Computer Communication Engineering or Telecom.

Certifications:

• CCNA is a must.
• CCNP is preferable.

Experience:

• At least 3 years proven hands-on experience in network engineering

Language Qualifications:

• Good verbal and writing skills in English are mandatory.

Salary

• Very Attractive.

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Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High School Diploma or equivalent; technical certifications or degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

Salary
Attractive