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  • Posted: May 19, 2023
    Deadline: Not specified
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    The British Council is the United Kingdom’s international organisation for cultural relations. The British Council creates international opportunities for the people of the UK and other countries and builds trust between them worldwide. We call this cultural relations. We build trust and understanding for the UK to create a safer and more prosperous...
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    Test Day Coordinator

    Role Purpose

    The purpose of this role is to ensure effective and efficient delivery of Exams in Nigeria. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer services. To be point of contact for Venues/Test Day Supervisors on test day. To work closely with Operations staff colleagues to ensure exam registration and paper delivery are in place for test day and oversight on post-test activities.

    Main accountabilities but not limited to the following:

    • Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
    • Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly.
    • Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
    • Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications 
    • Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
    • Monitors and takes responsibility for small-scale resources/cash/stock, following established procedures and ensures that equipment and materials are available and ready to use when needed.
    • Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly or monthly time horizon.

      Role specific knowledge and experience:

    • Experience working in a busy operational environment delivering high levels of customer service.
    • Ability to ensure compliance, risk, and security standards are monitored and maintained

    Minimum requirements:

    • University degree in any subject or relevant qualification

    Desirable:

    • Experience of supporting delivery of computer-based exams

    Closing Date – [4th June 2023] 

    go to method of application ยป

    Schools Project Officer

    Role Purpose

    • To work with the Programme Manager in supporting the delivery of the British Council’s School Education programme. The role will include successfully administering activities and projects that delivers value for the schools system across Nigeria.

     

    Main accountabilities but not limited to the following:

    This post will have the following core functions:

    • Project & Contract Delivery: to support the delivery of high-quality events, workshops and project activity working with partners and stakeholders in order to meet sector and country plans. To co-ordinate venues, consultant logistics, guest lists, transport, accommodation, media coverage and photographers, programme development.
    • Marketing & Customer Service: To work with the Programme Manager to deliver communication services to all school’s projects including the development and dissemination of project reports and impact stories for external and internal stakeholders through appropriate communication channels including digital and print media.
    • Financial Planning & Management: To create and maintain purchase orders and sales orders in line with British Council policies and procedures, ensure good receipting and invoicing of orders to facilitate vendor and consultant payments.
    • Scorecard Management: To support the collection, processing and reporting of monitoring and evaluation data gathered from projects in support of the British Council Results and Evidence framework, project logical framework and other evaluation requirements, as needed.
    • Contacts Database Management: To develop, update and maintain an up-to-date contacts management database related to project activity
    • Delivery of our Equality, Diversity & Inclusion policy in relation to our projects work and in compliance with our policy on Child Protection.

    Role specific knowledge and experience:

    Minimum requirements:

    • Bachelors degree in relevant field with a minimum of three years relevant experience
    • Knowledge of Nigerian basic and secondary education system
    • Previous experience in activity coordination and planning within the following sectors: Education and Schools, Governance and Society and project management

    Desirable:

    • Managing projects Works with project management systems and procedures, and has a track record of compliance with them as a project team member.

    Closing Date – [2nd June 2023] 

    Method of Application

    Use the link(s) below to apply on company website.

     

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