Job Openings at Flutterwave

The Role: 

We are looking for a Senior Sales Engineer in EMEA region to support our Enterprise team. The Sales Engineer will play a pivotal role in the Enterprise segment, providing technical expertise to the sales team and assisting with enterprise integrations. Reporting to the VP of the Enterprise Segment, you will be integral to our sales success and customer satisfaction.

Responsibilities include but are not limited to:

• Collaborate with the sales team, providing technical expertise and product demonstrations during sales calls.
• Lead the technical aspects of our enterprise integrations, ensuring seamless implementation of our payment solutions.
• Resolve technical issues that arise during the implementation process, providing high-level support to our customers.
• Mentor junior sales/implementation engineers, sharing your expertise and promoting best practices.
• Develop and maintain technical documentation to assist in the sales and implementation processes.
• Stay up-to-date with the latest industry technologies and trends.

Required competency and skillset to be a waver:

• Bachelor's degree in Computer Science, IT, or a related field.
• Minimum of 5 years of experience in a technical sales or implementation role, preferably in the payments industry.
• Strong technical skills, with a deep understanding of payment solutions and technologies.
• Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Strong problem-solving skills, with the ability to handle technical issues effectively.
• Ability to work effectively in a fast-paced, dynamic environment.

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The Role: 

Flutterwave is looking for a KYC Associate who will be responsible for conducting customer identification and verification processes for both enterprise and SMB customers. Reporting to the KYC Manager, you will play a key role in ensuring our company's compliance with KYC requirements.

Responsibilities include but are not limited to:

• Conduct customer identification and verification processes as part of the company's KYC procedures
• Collaborate with other teams to obtain necessary customer information
• Document and maintain accurate records of all KYC activities
• Stay updated on the latest regulatory developments and changes in KYC requirements
• Assist the KYC Manager in the development and implementation of KYC procedures

Required competency and skillset to be a waver:

• Bachelor's degree in Finance, Business, or a related field
• Minimum of 3 years of experience in a KYC or compliance role, preferably in the payment industry
• Strong understanding of KYC requirements and anti-money laundering regulations
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to work effectively in a fast-paced, dynamic environment

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The Role: 

Flutterwave is looking for an account configuration associate who will assist in setting up and configuring both enterprise and SMB merchants' accounts. Reporting to the Account Configuration Manager, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.

Responsibilities include but are not limited to:

• Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
• Collaborate with other teams to understand and implement customer requirements
• Maintain accurate records of all account configuration activities
• Participate in team meetings and training to stay updated on product changes and developments
• Contribute to the improvement of account configuration processes
• Support the Account Configuration Manager in meeting team KPIs and objectives

Required competency and skillset to be a waver:

• Bachelor's degree in Business, IT, or a related field
• Minimum of 3 years of experience in an account management or customer service role, preferably in the payment industry
• Excellent attention to detail and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment

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The role: 

Support the effective & efficient management of customers by providing first-level operational support and ensuring adequate resolution of all operations-related issues received from across channels.  

The Global Ops Agent will be responsible for all customer inquiries as it relates to the Global Ops team. The ideal candidate must have relevant work experience, a great work ethic, and must enjoy interacting with customers and solving their issues.

Principal Duties and Responsibilities

• Act as the first point of contact for all operations-related customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
• Ensure all queries and complaints related to Global Operations, from existing and new customers, are effectively and adequately resolved within set SLAs (service level agreements)
• Provide relevant and appropriate answers to inquiries from customers about Settlements, Chargebacks, Reconciliation, Shared Services, and Retail Ops.
• Build trust, loyalty, and long last relationships with customers by understanding their pain points and resolving their issues, no matter what.
• Provide insights about customer feedback to the Global Ops team to allow for product and process improvements.
• Maintain clear and open two-way communication with the Global Operations team to allow for great service for customers.
• Ensure the Global Ops contact center is always functioning. Document, report, and escalate any interruption in service to the Global Ops team.
• Cross-sell other Flutterwave products and services to customers.
• Send out customer feedback surveys, analyze results, and share with the Global Ops team.
• Any other duty assigned by the Global Ops Leadership

Competency and Skill Requirement

• 2-3 years in a similar role within the Fintech or Banking Industry
• Bachelor's Degree
• Excellent written and verbal communication.
• Aptitude, ability, and passion to solve customer queries.
• Strong negotiation, influence, and persuasion skills.
• Ability to deliver even in high-pressure, time-sensitive situations.
• Basic Knowledge of E-business operations.
• Ability to work in teams to deliver on set goals.
• Result-oriented – always focused on completing tasks on time, accurately, and efficiently.
• Excellent interpersonal skills.
• Integrity and honesty.
• Ability to work with minimal supervision.
• Willingness to switch roles within the team, per the needs of the business

Other requirements

• Must be willing to work on shifts (including nights, weekends & public holidays)
• Authorization to work in the country without sponsorship