Job Openings at Lily Hospitals Limited

Job Summary

We are looking for an experienced Brand Manager to develop and implement marketing activities that increase brand value, awareness and market share. As a Brand Manager you will serve as the traffic manager for marketing requests and work closely with different teams in the hospital to create and execute marketing initiatives that resonate with the target market and increase sales. You will work closely with all team members to circulate information/communications internally. You will also be tasked with forecasting sales figures and assessing KPIs and ROI.

You must have a good understanding of consumer behavior, be up-to-date on market trends and continuously monitor competitor activities. You will also be responsible for conducting research, analyzing data, developing go-to-market strategies and reporting on brand performance.

Key Result Areas (KRA)

• Researching and analyzing consumer behavior, market trends and competitor activity.
• Establishing budgets, performance specifications and sales estimates.
• Developing and implementing strategies that resonate with the target market.
• Planning and executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
• Building brand awareness and increasing brand value and profitability.
• Increasing sales and market share.
• Measuring and reporting on campaign performance and assessing KPIs and ROI.
• Collaborating with different teams such as sales, creative, legal, other SBUs etc.
• Overseeing the production of advertisements, promotional materials and email campaigns.
• Ensuring that messaging and marketing activities are aligned with brand and company values.

The Person

• Degree in business, marketing or related field.
• At least 5 years’ experience in developing brand and marketing strategies.
• Good communication skills, both verbal and written.
• Previous experience in managing and leading teams.
• Highly organized and perform well under pressure.
• Budget management skills.
• Strong research and analytical skills.

Remuneration

Salary in line with industry standard

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Job Summary

We are looking to hire a highly driven business development and sales manager to assist the hospital to increase profitability. The business development manager’s responsibilities include building and strengthening internal and external relationships, managing customer relations, and implementing strategies designed to increase revenue and acquire new business opportunities. He/She should also be able to collaborate with the marketing team to develop innovative marketing strategies.

The business development and sales manager will also perform detailed market research and analysis, prepare proposals and make presentations in response to requests and management reporting.

Key Result Areas (KRA)

• Building and maintaining relationships with both internal and external sales and marketing departments, vendors, distributors, and customers.
• Identifying and developing new business opportunities for the company.
• Researching new markets and emerging market trends.

Developing new partnerships.

• Formulating and implementing an account management plan to ensure that business relations are properly maintained.
• Presenting market research to the marketing department and recommending strategies to improve market research.
• Collecting information in order to prepare proposals in response to requests for proposals (RFPs).
• Continually learning about the hospital’s products and services.

The Person

• Bachelor’s degree in business administration, marketing, or related field.
• Minimum of 5 years’ experience in sales, marketing, business development, and management.
• Proficient in all Microsoft applications.
• The ability to multi-task.
• Sound negotiation and conflict resolution skills.
• Excellent communication and interpersonal skills.

Remuneration

Salary in line with industry standard

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Job Summary

We are looking for a motivated and experienced customer data analyst to manage and make sense out of our customer data. The customer data analyst will be responsible for collecting all data associated with customer experience. You will be adept at using CRM software to analyze customer data and make recommendations for sales, marketing and customer experience initiatives. As an integral part of the team, the customer data analyst will help extract meaning from large volumes of customer data necessary to make informed business decisions and help set business vision, strategy and roadmap, through that data analysis.

The ideal candidate will have proven experience in helping brands build and maintain the customer loyalty that underpins long-term revenue and profitability. You must have excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to employees.  

Key Result Areas (KRA)

• Interpreting customer data to exceed customer expectation and achieve revenue growth and profitability.
• Analyzing results and trends using data science and statistical techniques.
• Responding to escalated customer service issues.
• Implementing data results to achieve increased positive customer experience
• Collecting data using software systems and other strategies that optimize statistical efficiency and quality
• Informing different teams within the hospital of all new information and trends related to customer experience.
• Assessing customer data and preparing detailed analysis on the insights.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to Lily Hospitals’ policies.
• Acquiring data from primary or secondary data sources and maintaining databases
• Developing and presenting a periodic report of customer data analysis

The Person

• BSc
• Practical experience using CRM software such as HubSpot is required.
• Knowledge of legislation pertaining to consumer protection.
• A background in data science, statistics or related fields is an advantage
• Proven experience in building and maintaining customer insights
• Sound judgement and excellent problem-solving skills
• Superb written, and verbal communication skills.
• Well-developed arbitration skills with the ability to remain impartial.
• The ability to respond appropriately under pressure.
• Alignment with Lily Hospitals’ values.

Remuneration

Salary in line with industry standard

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Job Summary

The Nursing officer must have a valid practicing Licensed to carry out the job function of Registered nurses who are often the key monitor of patients' health through observing and assessing their records, symptoms, and reactions to treatment and care. They often have extensive interaction with patients' families as well, guiding and instructing them in aftercare measures. The job function can vary depending on where they are drafted to work and the peculiar needs of the particular patients they care for.

Key Result Areas (KRA)

The key result areas of this role are:

• You are expect to regularly perform at least some of the following tasks if you want to work in this profession. Implement physicians’ orders, administer medications, start IVs, perform treatments, procedures and special tests, and document treatment as required by company policy and local/state/federal rules and regulations.
• Order, interpret, and evaluate diagnostic tests to identify and assess patients' conditions.
• Assess and evaluate patients' needs for, and responses to, care rendered.
• Apply sound nursing judgment in patient care management decisions.
• Administer over-the-counter and prescription medications as ordered.
• Collaborate with the nursing team to create a Plan of Care for all patients.
• Direct and guide ancillary personnel and maintain standards of professional nursing.
• Teaching Skills to student Nurses (undergraduate and Postgraduate nurses) on clinical Nursing posting, postgraduate teaching Doctors and other health care professionals
• Working as a team to make sure that shift is cover 24/7 for all the wards/unit.
• Exhibiting good working relationship with doctors, pharmacist, billing unit, front desk, health visitors, social workers, radiographers, nutritionist, counselor and physiotherapist.
• Recording of all objective data and keeping records of these observed.

Patient Care

• Making sure that all your reports, record are updated before rounding up your official shift
• Treating the patient as an individual rather than as a diagnosis or number
• Empowering the patient to make choices and decisions in order to instill a sense of control over medical issues and personal health
• Showing compassion and helping to alleviate fear and anxiety by maintaining a calm presence, answering questions and addressing concerns
• Treating the patient with dignity and respect and exhibiting an awareness of age, gender, racial, cultural and religious differences
• Expressing empathy toward patients in an attempt to understand what they are experiencing
• Communicating therapeutically by the use of touch, making eye contact, speaking directly to the patient, exhibiting a calm and unhurried manner, allowing time to respond to questions and responding appropriately to body language.

Administrative Function

•  Priorities patient safety
• Documenting of nursing process and care plan in your computer.
• Preventing infection and cross-infection is important to protect both patients and health care professionals.
• Order, stock and maintain store room with adequate levels of supplies and equipment that is used frequently.
• Participate in the Discharge process using the Nursing procedure

Medical Support

• Provide engineering support to the clinical and diagnostic Departments as approved by the organisations Management.
• Conduct bio-medical research to solve clinical problems using a variety of research tools to gather relevant data.
• Organizing clinical trials for the testing of medical equipment

Medical Equipment and Instrument Use and maintenance

• Make use of clinical equipment according to instruction manuals.
• Use it according to the safe operating procedure
• Follows documented procedures for preparation, maintenance and storage of medical equipment and instrumentation
• Maintains written records of equipment/instrument maintenance; temperature logs, calibration logs, etc.
• Contacts the appropriate individuals when equipment needs to be repaired and or replaced
• Stores equipment/instrument user manuals, manufacturer contact information, documentation of maintenance etc. in an area accessible to research team members and audit personnel
• Archives maintenance records, along with other study documents, at the end of the trial.

 Health, Safety, Environment and Quality (HSEQ)

• Carry out duties and responsibilities in compliance with lily Hospitals Health, Safety, Environment and Quality (HSEQ) policy and statutory regulations.
• Ensure a clean, comfortable and safe environment for patient, client and members of staff

     The Person

• Minimum Academic qualification of Registered Nurse (RN or RM)
• 1 to 3 years practical and relevant work experience in health care sector
• Must be registered with Nursing and Midwifery council of Nigeria
• Must have a valid practicing Licensed.
• Must have paid renewal fee for licensed expired with evident of REMITA Page of success or Teller from Bank.
• Must have basic Computer appreciation knowledge
• Outstanding Communication in English language (Oral and Written)
• Good interpersonal managerial relationship
• Must possess high degree of accuracy and attention to details.
• Knowledge of patient right.
• Knowledge of Nursing practice act.
• Knowledge of patient safety.
• Knowledge of Hospital Acquired infection control and management.

Remuneration

Salary in line with industry standard

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Job Summary

The Human Resource Officer role is responsible for supporting the Group Head Human Resource in implementing key strategic human resource policies and strategies. The job Holder is expected to assist in the effort to operationalize HR strategy across the HR value chain including recruitment and selection, performance management, learning and development and grievance/dispute resolution amongst others.

Key Result Areas (KRA)

The key result areas of this role are:

• Recruitment and Selection
• HR Expense Reporting

Roles and Responsibilities

• Responsible for ensuring that recruitments and on boarding of new employees are done in line with laid down policies and procedures
• Responsible for follow up of medical reports for all new hires and ensure collection and filing of the document.
• Ensure prompt and accurate issuance of employment letters and job description to new hires
• Responsible for implementation of accommodation policy
• Responsible for coordinating exit interviews for all out going staff, collating exit interview records and documenting findings while monitoring reasons for leaving to analyze trends
• Responsible for reporting all HR expense; interview cost, induction expense etc.
• Responsible for monitoring staff probation and implementing confirmation in good time and in line with set out procedures
• Responsible for collating exit interview records and documenting findings while monitoring reasons for leaving to analyze trends
• Responsible for coordination and all documentations relating to I.T students
• Responsible for conducting HR specific orientation for new hires
• Any other responsibility that may be assigned

The Person

• A Bachelor’s (B.Sc.) degree in any relevant social science or business degree is required for this role.
• Minimum of 4 years Recruitment/HR work experience preferably in the Healthcare industry or FMCG sector.
• A working knowledge of relevant National Labour Laws is required for this role.
• Membership of relevant professional bodies such as CIPM and any other relevant bodies is desired for this role
• Knowledge of the Microsoft office packages
• Excellent negotiation, communication, business presentation and people relations skills.

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Job Category: Senior Level
Location: Warri, Delta State. 
Job Summary
The role is responsible for the use of a wide range of analytical techniques for example, measurement of enzyme activities, spectrophotometry, electrophoresis, the separation of molecules based on physical characteristics and immunoassays to determine the concentration of chemical constituents in a patient blood, urine and other bodily fluids. The work involves both manual techniques for which the biomedical scientist develops complex practical and interpretive skills and the operation and management of highly automated testing systems. 
Key Result Areas (KRA)
The key result areas of this role are:
Clinical Responsibilities

• Perform a wide range of laboratory tests to produce and interpret results in order to assist clinicians in their diagnosis and treatment of disease.
• Responsible for receiving, storing and preparing various kinds of specimen including blood sample for analysis.
• Performing laboratory tests in order to produce reliable and precise data to support scientific investigations.
• Calibrating and Maintaining standard laboratory equipment, for example spectrophotometers, immune-analyzers, centrifuges, titrators, pipetting machines and pH meters.
• Provides test results for patient diagnosis and treatment by operating sophisticated clinical chemistry equipment and occasional manual chemistries.
• Identifying the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.
• Analyse blood samples using computer-aided and manual techniques.
• Assist in prescribing specific types of treatment for individual patients.
• Produce quantitative data in the form of reports pertaining to tests done and provide key information to other clinicians about patient\'s condition.
• Performing clinical validation: checking abnormal results identified by automated analyzers and deciding if further tests are necessary
• Take part in creating a diagnosis and a plan for the treatment.
• Select appropriate techniques for different types of chemical pathology analysis.
• Assist in ensuring that the necessary turnaround time for reporting results is achieved.
• Implement quality control procedures both internal and external to maintain accurate results.

Patient Care
Convey relevant details of the procedures directly to patients in a clear, concise, and understanding manner.
Administrative Duties
Data inputting and maintenance of the relevant database.
Maintain accurate and detailed records.
 
Maintenance Responsibility
Maintain all laboratory instrumentations and equipments.
The Person

• Minimum academic qualification of a Bachelor of Medical Laboratory Science (BMLS) (Chemical Pathology option). 
• 1 to 3 years relevant work experience in the health sector.
• Membership with a relevant professional body and must be licensed to practice under the Medical Laboratory Council of Nigeria.
• Knowledge of the Microsoft office package.
• Good hand and eye coordination and the ability to use technical equipment with accuracy.
• The ability to maintain and calibrate technical equipment.
• Time management skills in order to work on several different projects at the same time.
• Outstanding communication (oral and written), interpersonal and people management skills.
• Possess high degree of accuracy and attention to details.

Remuneration
Salary in line with industry standard

go to method of application »

Job Category: Senior Level
Location: Warri, Delta State. 
Job Summary
The role is responsible for the use of a wide range of analytical techniques for example, measurement of enzyme activities, spectrophotometry, electrophoresis, the separation of molecules based on physical characteristics and immunoassays to determine the concentration of chemical constituents in a patient blood, urine and other bodily fluids. The work involves both manual techniques for which the biomedical scientist develops complex practical and interpretive skills and the operation and management of highly automated testing systems.
 Key Result Areas (KRA)
The key result areas of this role are:
Clinical Responsibilities

• Perform a wide range of laboratory tests to produce and interpret results in order to assist clinicians in their diagnosis and treatment of disease.
• Responsible for receiving, storing and preparing various kinds of specimen including blood sample for analysis.
• Performing laboratory tests in order to produce reliable and precise data to support scientific investigations.
• Calibrating and Maintaining standard laboratory equipment, for example spectrophotometers, immune-analyzers, centrifuges, titrators, pipetting machines and pH meters.
• Provides test results for patient diagnosis and treatment by operating sophisticated clinical chemistry equipment and occasional manual chemistries.
• Identifying the presence or quantity of drugs of abuse, therapeutic drugs, and toxic substances by operating toxicology instrumentation and performing manual methods for the performance of drug screens, blood alcohol levels, and carbon monoxide levels.
• Analyse blood samples using computer-aided and manual techniques.
• Assist in prescribing specific types of treatment for individual patients.
• Produce quantitative data in the form of reports pertaining to tests done and provide key information to other clinicians about patient\'s condition.
• Performing clinical validation: checking abnormal results identified by automated analyzers and deciding if further tests are necessary
• Take part in creating a diagnosis and a plan for the treatment.
• Select appropriate techniques for different types of chemical pathology analysis.
• Assist in ensuring that the necessary turnaround time for reporting results is achieved.
• Implement quality control procedures both internal and external to maintain accurate results.

Patient Care
Convey relevant details of the procedures directly to patients in a clear, concise, and understanding manner.
Administrative Duties

• Data inputting and maintenance of the relevant database.
• Maintain accurate and detailed records.

 Maintenance Responsibility
Maintain all laboratory instrumentations and equipments.
The Person

• Minimum academic qualification of a Bachelor of Medical Laboratory Science (BMLS) (Chemical Pathology option). 
• 1 to 3 years relevant work experience in the health sector.
• Membership with a relevant professional body and must be licensed to practice under the Medical Laboratory Council of Nigeria.
• Knowledge of the Microsoft office package.
• Good hand and eye coordination and the ability to use technical equipment with accuracy.
• The ability to maintain and calibrate technical equipment.
• Time management skills in order to work on several different projects at the same time.
• Outstanding communication (oral and written), interpersonal and people management skills.
• Possess high degree of accuracy and attention to details.

Remuneration
Salary in line with industry standard