Job Openings at OurPass

Job Description

• We are looking for a skilled Data Analyst who will play a pivotal role in optimising our digital campaigns by analysing and interpreting data to enhance performance and effectiveness.
• The successful candidate will collaborate closely with our Marketing and Analytics teams to provide actionable insights that drive engagement, conversions, and overall campaign success.

Responsibilities

• Collect, clean, and analyse data from various sources to uncover trends, patterns, and opportunities.
• Interpret campaign data to provide insights on audience behaviour, engagement, and conversion rates.
• Collaborate with cross-functional teams to define key performance indicators (KPIs) and track campaign success.
• Develop and maintain dashboards and reports to visualise campaign performance metrics.
• Conduct A/B testing and multivariate analysis to optimise campaign elements and strategies.
• Identify areas for improvement and make data-driven recommendations to enhance campaign effectiveness.
• Stay updated with industry trends and emerging digital marketing techniques to enhance data analysis methods.
• Generate regular reports and presentations to communicate findings and recommendations to stakeholders.
• Collecting and analysing customer, marketing, and web behavioral data.
• Testing campaigns, analysing key metrics, and identifying opportunities to increase campaign performance.
• Developing and presenting learnings from your analyses, including actionable insights and recommendations.
• Developing digital campaigns and web measurement strategies.
• Creating dashboards, data visualisations, and campaign and website performance reports.
• Monitoring and analysing digital media and marketing trends.
• Communicating and presenting to colleagues, senior managers, and clients.

Critical Competencies

• Bachelor's degree in Data Science, Statistics, Mathematics, Economics, or a related field.
• Proven experience as a Data Analyst, preferably in digital marketing or advertising.
• Proficiency in data analysis tools such as Excel, Google Analytics, Tableau, or similar platforms.
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Familiarity with A/B testing and campaign optimisation techniques.
• Solid understanding of digital marketing principles and performance metrics.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to convey technical insights to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.
• Deep knowledge of digital marketing across social, display, and programmatic platforms.
• Strong analytical and strategic thinking skills.
• Ability to make data-driven decisions.
• Excellent interpersonal and collaboration skills.
• Strong communication and presentation skills.

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About the Job

• We are hiring Enterprise Sales Managers across 8 core states in Nigeria 
• As an enterprise sales manager who has experience in selling enterprise solutions to enterprise businesses, you will be tasked with driving sales growth by identifying and pursuing new business opportunities within the various enterprise industries.
• The ideal candidate should have a deep understanding of the acquiring of businesses in the enterprise space.

Responsibilities

• Develop and execute a sales strategy that drives revenue growth.
• Identify and prospect new business opportunities through networking and lead generation activities.
• Meet and exceed financial targets set by management.
• Track growth and generate revenue by meeting and exceeding monthly sales KPIs.
• Conduct product presentations and demonstrations to prospective clients, highlighting the benefits and value of our solutions.
• Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction.
• Work collaboratively with cross functional teams to ensure customer needs are met and exceeded.
• Manage the sales pipeline, forecasting revenue and identifying areas for improvement.
• Monitor industry trends and provide market feedback to the product development team.

Critical Competencies

• A bachelor’s Degree in Business administration, Marketing, or a related field.
• Tech Savvy, numerical and Data aptitude, and willingness to learn new skills
• Minimum of 3 years experience in enterprise sales, with a proven track record of meeting or exceeding sales targets.
• Experience selling enterprise solutions in various enterprise industries is required.
• Deep understanding of the acquiring enterprise businesses or clients.
• Ability to work independently and manage a complex sales process.
• Excellent communication , interpersonal, and negotiation skills.
• Proficiency in the use of Microsoft Office tools
• Experience with CRM systems and sales forecasting tools.
• Must be fluent in the language of the assigned state/location..

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About the Job

• As a legal counsel you will provide legal advice, guidance and support to the business.
• A very important task is to draft, review and negotiate business related contracts (IT/IP, privacy).
• You proactively will be participating in cross functional teams to engage and implement new business. Another important part of the job is to draft, review, advise and revise compliance policies and procedures to ensure that our clients' practices remain compliant with all current laws, rules and regulations.

Responsibilities

• Commercial contracts role carrying out a variety of commercial legal work and delivering bespoke legal advice to the business.
• Assist with reviewing, drafting, negotiating and structuring of a broad range of commercial contracts, including master services agreements, IT services agreements, such as SaaS arrangements, partnership agreements and other business agreements.
• Work closely with the business and the Sales Team at various stages of the contracting process. This includes:
  • Supporting the pre-contracting process, e.g. inputting and reviewing MSA’s in line with contracting guidelines and best practices;
  • Advising on legal issues regarding contracts and assisting with contract renewals and termination;
  • Preparing contract summaries, risk reports and stakeholder briefing documents.
• Communicate and negotiate with external parties (external clients, partners, external counsel, etc.)
• Advise on all contentious and litigious matters involving third party integration arrangements.
• Develop integrated relationships and credibility with key members of businesses and across functions.
• Liaise with and manage relations with relevant stakeholders (including operations / engineering / HR /marketing/Finance/product colleagues) to deliver a high standard of legal advice, acting as the initial point of contact / support and trusted adviser.
• Provide risk management advice to the business.
• Ensure governance practices and monitor the effectiveness of controls.
• Support in legal due diligence during fundraising.

Critical Competencies

• Education: University Degree (s) in Law.
• Completion of professional training by the Nigerian Law School and call to Bar.
• 3 to 5 years post-call experience with at least 2 years in financial service, Insurance company, fintech industry or a reputable commercial law firm.
• Thorough understanding of basic legal principles; good knowledge of Law of Contract, Company Law Practice; Legal Drafting etc.
• Excellent grasp of legal research, advisory and analysis.
• In-depth communication skills – drafting, review, negotiation.
• Excellent logic and comprehension, excellent organizational and communication skills.
• Excellent problem-analysis and problem-solving skills.
• Great command of English (written, spoken).
• Excellent team leader.

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About the Job

• This role is designed to help the organization own, build and continuously enhance her products to ensure we remain ahead of the competition.
• The role builds a foundation of excellence through customer and industry insights, metrics, infrastructure, documentation, best practices, budgeting, and reporting.
• The Product Manager’s function is to coordinate stakeholders including Engineering, Operations, Sales, Marketing, Customer Success, etc to ensure the organization's goals are achieved.
• This role is also responsible for ensuring a seamless and successful onboarding experience for customers.
• You will work closely with the sales and customer success teams to understand customer needs, provide product training and offer ongoing support to drive product adoption and customer satisfaction.

Responsibilities

• Product Ownership: Own your specific product roadmap. Define what needs to be built in line with the company’s objectives and product strategy for your product line by ensuring product/market fit. You will be responsible for grooming and maintaining the product backlog.
• Market Analysis : Assess the product landscape as related to new customer needs, feeding our roadmap and backlog for continuing product development and enhancements. Collaborate with other stakeholders to conduct user research and gather customer feedback to inform future product development and optimization.
• Product Onboarding Specialist: Understand the end to end flow of OurPass products and continuously drive to optimize and eliminate any bottlenecks/drop-off points with the aim of achieving 99% Onboarding rates
• Product Analysis - Develop business cases and product design documents based on priority capturing user-journeys, market feedback, pricing analysis and other relevant metrics to inform product prioritization decisions.
• Product Definition : Collaborate with Engineering to discuss release planning, Proof-of-Concepts and agree on specific timelines for functional solutions. Help to champion and model an agile approach to product design and management.
• Product Training: Conduct one-on-one or group training sessions to educate customers on the features, functionality, and best practices of our product.
• User Experience enhancement: As the primary owner of the User Experience for your product, you will translate user research and hypothesis testing into product requirements to enhance user experience. Work closely with User Interface Design to craft simple, valuable experiences that can be captured into the business requirements documentation.
• Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs and growing the retention metric. Review and report on your products key success metrics. Monitor the project and keep stakeholders updated on progress and escalate any risks to delivery.
• Feedback and Improvement: Gather feedback from customers about their onboarding experience and communicate it to relevant internal teams for continuous improvement.
• Documentation : Occasionally create products, support and training documents for users. Produce and prioritize product backlogs and other relevant project documentation using the team tools provided
• Sprint Management: Plan and organize Sprints ensuring tasks are delivered within timelines and managing task across the engineering teams

Critical Competencies

• Bachelor’s Degree
• Tech Savvy, numerical and Data aptitude, and willingness to learn new skills
• Minimum of 3 years experience in Product Management/Ownership preferably in a Fintech company
• Experience in working with Engineering, Marketing, Sales, Operations and Customer Success teams to drive product strategy
• Product Documentation
• Data Analytics and Presentations
• Excellent Oral and written Communication
• Excellent MS Office package knowledge
• Proficiency in the use of product development tools like (Jira, Slack, Confluence, etc) and Microsoft Office tools

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About the Job

• The Executive Assistant at OurPass plays a critical role in providing administrative and organisational support to high-level executives or senior management.
• This role ensures the smooth functioning of the executive's/ CEO’s office and handles a wide range of tasks, including managing schedules, coordinating meetings, handling correspondence, and assisting with various projects.

Responsibilities

• Calendar Management: Efficiently manage the executive's schedule, including arranging meetings, appointments, and conference calls. Prioritise and coordinate appointments based on the executive's availability and business priorities.
• Travel Coordination: Handle travel arrangements, including booking flights, hotels, ground transportation, and preparing itineraries for business trips and conferences.
• Communication: Serve as the primary point of contact for internal and external communications, managing emails, phone calls, and other correspondence on behalf of the executive. Draft and review emails, memos, and reports as needed.
• Meeting Support: Coordinate and organise meetings, including preparing agendas, gathering relevant materials, and taking minutes during meetings. Ensure timely distribution of meeting materials and follow up on action items.
• Project Assistance: Provide support for various projects as assigned by the executive, including research, data analysis, and presentation preparation.
• Document Management: Maintain and organise records, files, and documents, both physical and electronic, ensuring they are easily accessible and up-to-date.
• Confidentiality: Handle sensitive and confidential information with utmost discretion and maintain a high level of confidentiality.
• Relationship Building: Build and maintain positive relationships with internal and external stakeholders, including clients, partners, and team members.
• Office Operations: Assist with general office operations, including ordering supplies, handling incoming and outgoing mail, and coordinating office maintenance and repairs.
• Expense Management: Monitor and track expenses related to the executive's activities, ensuring timely submission and reconciliation of expense reports.

Critical Competencies

• Proven experience as an Executive Assistant or in a similar administrative role supporting senior management.
• 3+ years experience required
• A bachelor’s degree in business administration, communications or related field.
• Strong organizational and time management skills, with the ability to multitask and prioritize effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in using office productivity software, such as Microsoft Office Suite.
• Attention to detail and a high level of accuracy in all tasks.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and the ability to handle unforeseen challenges.
• Flexibility and adaptability to accommodate the executive's schedule and changing priorities.
• Discretion and professionalism when dealing with sensitive information.
• A proactive and anticipatory approach to meeting the executive's needs.

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About the Job

• The Loan Operations Manager is responsible for overseeing and managing the loan operations function within OurPass.
• This role involves assessing the credit risk associated with applicants and recommending appropriate credit terms and conditions.
• This role plays a crucial part in ensuring efficient and accurate loan processing, documentation, and compliance with relevant regulations.
• The Loan Operations Manager leads a team of loan operations specialists and collaborates with various stakeholders to optimise loan processing workflows.

Responsibilities

• Supervise and manage loan operations staff to ensure timely and accurate processing of loan applications, disbursements, and repayments.
• Review loan documents and applications to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Identify opportunities to streamline loan processing workflows and enhance operational efficiency.
• Implement process improvements and automation to minimise errors and reduce turnaround times.
• Ensure compliance with all applicable laws, regulations, credit policies and internal lending policies.
• Monitor loan operations for potential risks and take appropriate actions to mitigate them.
• Lead and motivate the loan operations team, providing guidance and support to achieve departmental goals.
• Conduct performance evaluations, provide feedback, and recommend training and development opportunities to enhance team members' skills.
• Collaborate with vendors and technology partners to maintain loan management systems and ensure their optimal functionality.
• Oversee system updates and implementations related to loan operations.
• Generate and analyse loan operations performance metrics and key performance indicators (KPIs).
• Prepare regular reports for senior management on loan portfolio status, processing volumes, and operational efficiency.
• Collaborate with customer service teams to address loan-related inquiries and resolve customer issues promptly and professionally.
• Coordinate with internal and external auditors during audits and ensure compliance with audit recommendations.
• Work closely with compliance and finance teams to support credit decision-making processes and reporting requirements.

Critical Competencies

• 6+ years experience required
• Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects.
• Be agile, highly collaborative and communicate impressively
• Ability to evaluate, streamline and set up processes for scaling business
• Experience in evaluating loan applications and assessing credit risk.
• Strong analytical, problem-solving, and decision-making skills.
• Self-motivated with the ability to work both independently and collaboratively within a team.
• Familiarity with industry regulations and compliance standards.

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About the Job

• A telesales agent, also known as a telemarketer or inside sales representative, is a professional who works in a call center or office environment and is responsible for making outbound calls to potential customers or clients.
• Their main objective is to promote and sell products, services, or solutions offered by the company they represent.

Responsibilities

• Conduct Outbound Calls: Initiate outbound calls to potential customers from the provided leads or databases to promote products/services and generate sales opportunities.
• Product Knowledge: Develop a deep understanding of the company's products/services to effectively communicate their benefits, features, and advantages to potential customers.
• Sales Pitch: Deliver compelling sales pitches to engage prospects, overcome objections, and persuasively communicate the value proposition of the offering.
• Lead Qualification: Identify and qualify potential customers based on their needs, interests, and purchasing capabilities.
• Achieve Sales Targets: Meet or exceed individual and team sales targets by consistently closing deals and converting leads into customers.
• Record Keeping: Accurately record and maintain customer information, interactions, and sales data in the company's CRM (Customer Relationship Management) system.
• Follow-Up: Conduct follow-up calls with potential customers to nurture leads, address any queries, and facilitate the sales process.
• Customer Relationship Management: Build and maintain positive, long-lasting customer relationships to encourage repeat business and referrals.
• Collaborate with the Sales Team: Coordinate with the sales team to optimize sales strategies, share insights, and contribute to team goals.
• Stay Informed: Keep up-to-date with industry trends, product knowledge, and competitive offerings to enhance selling techniques and deliver superior customer experiences.

Critical Competencies

• Bachelor’s Degree in any related field.
• Must be fluent in at least one of the three major speaking languages(Igbo, hausa and yoruba)
• Strong customer service skills to build rapport and address customer needs
• Minimum of 1 year experience in Telesales.
• Experience in working with customer service related softwares (CRM, Zendesk, Ameyo)
• Excellent communication, interpersonal and organizational skills
• Resilient and able to handle rejection in a positive manner
• Goal oriented and self motivated with the ability to work independently
• Proficiency in the use of Microsoft Office tools

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About the Job

• The Fraud Operations Manager at OurPass will be responsible for overseeing and leading our efforts to detect, prevent, and mitigate fraud-related risks.
• This role involves collaborating with cross-functional teams to develop and implement strategies to safeguard the company and its customers against fraudulent activities.

Responsibilities

• Fraud Detection and Prevention: Develop and implement strategies, processes, and technologies to identify and prevent fraudulent activities across multiple channels, including online transactions, payments, and account activities.
• Fraud Investigations: Oversee the investigation of suspected fraud incidents, coordinating with internal and external stakeholders, such as law enforcement and legal teams, to ensure appropriate actions are taken.
• Risk Analysis: Conduct ongoing risk assessments to identify potential vulnerabilities and emerging fraud trends, proactively adjusting fraud prevention measures as needed.
• Data Analysis: Utilize data analytics and fraud detection tools to analyze transactional data and identify patterns indicative of fraud or suspicious activities.
• Compliance and Regulatory Adherence: Ensure compliance with industry regulations and best practices related to fraud prevention and mitigation.
• Fraud Reporting: Prepare and present regular fraud-related reports to senior management, detailing the current fraud landscape, key performance indicators, and the effectiveness of fraud prevention measures.
• Cross-functional Collaboration: Work closely with other departments, including IT, customer support, and finance, to strengthen fraud prevention efforts and foster a culture of fraud awareness throughout the organisation.
• Continuous Improvement: Continuously monitor the effectiveness of fraud prevention strategies and implement improvements to enhance the organization's ability to combat fraud.

Critical Competencies

• Bachelor's degree in business, finance, criminal justice, or a related field.
• 5+ years experience required
• Proven experience in fraud prevention, risk management, or related roles, with a track record of successfully managing fraud-related initiatives.
• Strong analytical skills and the ability to interpret complex data to identify patterns and trends related to fraud.
• Knowledge of fraud detection tools and technologies, as well as an understanding of fraud typologies and tactics.
• Excellent leadership and team management skills, with the ability to motivate and guide a diverse team of analysts.
• Strong communication and presentation skills, with the ability to communicate complex fraud-related concepts to both technical and non-technical stakeholders.
• Familiarity with industry regulations and compliance standards related to fraud prevention.
• Detail-oriented with a proactive approach to problem-solving and risk management.

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About the Job

• A graphic designer, also known as a creative designer, is a professional within the graphic design and graphic arts industry who assembles together images, typography, or motion graphics to create a piece of design.
• Their main objective is to create visual concepts that communicate ideas and convey messages to the target audience while being responsible for the aesthetics of the brand, taking into consideration color schemes, typography, layout, and other design elements to produce visually appealing designs.

Responsibilities

• Create and design various materials for digital and print
• Select colors, fonts, images, and layouts
• Ensure projects are completed in a timely manner with a quality product
• Advise best practices and optimizations throughout design projects.
• Collaborate with fellow designers to develop new approaches for creating more-expressive graphics for the company
• Work with a wide range of media and graphic design software
• Establish creative direction for the company within brand guidelines
• Manage multiple projects within design specifications and budget restrictions
• Determine voice and messaging for graphic design pieces
• QA design for errors
• Implement feedback and changes whenever possible
• Create visualizations that convey accurate messaging for the project.

Critical Competencies

• Bachelor’s degree in graphic design or any related field.
• Experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Minimum of two years experience in graphic design
• Knowledge of layouts, graphic fundamentals, typography, print, and web
• Proficiency with required desktop publishing tools, including Adobe Suite, Photoshop, InDesign, CorelDraw, and/or Illustrator.
• A strong eye for visual composition and attention to detail.
• Effective time management skills and the ability to meet deadlines.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design