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COOPI Cooperazione Internazionale is an humanitarian, non confessional and independent organization that fights against all kinds of poverty to make the world a better place. Founded in 1965 by Vincenzo Barbieri (Italian "father" of international volunteering), COOPI is based in Milan and it has 20 local offices in the South of the World.
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COOPI in Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.
The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.
Scope of the Vacancy
The Complaints Response Mechanism (CRM) Officer will provide support to COOPI programs implemented towards IDPs in NE Nigeria (FSL, nutrition & child protection) in the management of the beneficiary and stakeholders complaints and feedback mechanisms. S/he will ensure that mechanisms are in place in all COOPI programmes to strengthen the quality and accountability of emergency response in regards to information sharing, beneficiaries’ participation, complaints and response
Main Duties / Responsibilities
Under the direct supervision of the Project Manager, and in collaboration with the Field Coordinators, and other collaborators of the projects and of the Base, he/she will:
- Ensure operationalization of established feedback/accountability mechanism.
- Management of the hotline system for feedback mechanism
- Reporting and referrals of cases reported through the CRM
- Timely feedback to program teams in the field on complaints and concerns raised by communities on project activities.
- Maintenance of an effective record and filing system for all complaints solved and pending issues including correspondences and other related documents for quick and easy reference.
- Send recommendations and practical procedures for reviewing and resolving complaints to the Project Manager
- Communicate and disseminate complaints handling procedures, policies and tools as appropriate to beneficiaries, project staff and other stakeholders.
- Ensure accurate recording of all the data related to the callers in the hotline data base
- Address the queries of callers based on setup hotline while respecting ethical and professional standards
- Analyze data and submit internal and accurate reports to the concerned programs/projects on weekly basis
- Accurately refer cases promptly internally within the departments of the COOPI
- Communicate complaints handling procedures, policies and tools to beneficiaries, project staff and other stakeholders
- Conduct regular spot-checks of BNF awareness on the CRM procedures
- Follow-up and receive weekly feedback, and case status progress related to the internal cases referred to the programs/projects.
Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:
- Degree/Diploma in Social Sciences
- Previous experience working in humanitarian projects
- Proven interest & commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts.
-Desired Competencies / Skills:
Essential
- 1-2 years CRM related work experience with an iNGO
- Experience in data collection, collation, analysis, and report writing
- Fluency in English
- Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
- Proven ability to prioritize tasks and meet deadlines
- Stable, moral, reliable and robust character and a good team-player
- Excellent communication skills, calm, with a good sense of humour
- Proven commitment to accountability practices
- Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)
Preferred
- Good knowledge of the intervention area/s and local context
- Previous humanitarian programming experience
- Knowledge of the local language (Hausa)
go to method of application »
COOPI in Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.
The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.
Scope of the Vacancy
The M&E Officer will provide support to multi-sectorial intervention towards IDPs in NE Nigeria (FSL, nutrition & child protection) in the design, planning, monitoring and evaluation of the program by managing data and facilitating program implementation at state level, under the guidance and direct supervision of the Program Manager.
The M&E Officer will be responsible for data gathering, analysis and reporting activities. S/he will assist in tracking progress of key indicators and provide timely reports to the Project Manager and Programme Manager.
Main Duties / Responsibilities
- Under the direct supervision of the Program Manager, and in collaboration with the Project Managers, Field Coordinators, and other collaborators of the projects and of the Base, he/she will:
- Collect qualitative and quantitative information and program data through surveys, assessments, post distribution monitoring, and regular market monitoring
- Quantify methods and identify data sources for program performance and impact indicators, in conjunction with respective program component teams.
- Conducting project baseline, end line and progress surveys, ensuring appropriate sample size and sampling survey methods, data collection procedures, and data verification through periodic site visits
- Facilitate training of staff, Community Mobilisers and partners in the M&E data collection tools and participate in the sensitization of beneficiaries in collaboration with program teams.
- Support in collating and analysing monitoring data, as well as report on findings from monitoring activities
- Ensure proper monitoring of the program, focusing on overall M&E framework of the projects
- Present and analyse data based on information needs of project team and partners and support in data base management.
- Analysing of data, report development and submission of M&E reports
- Provide support to improve monitoring and reporting mechanism through revised monitoring and reporting framework, through collaboration with the program team.
- Review of reporting made against indicators
- Drafting and sharing lessons learnt from the different project intervention for programme development and quality control
- Work with program teams to ensure COOPI information on program activities is shared within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks
- Collaborate with government and humanitarian partners to ensure the smooth sharing of information in consultation with the Project Manager/Field Coordinator/Program Manager
- Support the program team in facilitating the process of setting up Complaint Response Mechanism at Ward/ LGA level and handling complaint/ feedback.
- Provide support to the programs at LGA level and within the communities
- Directly supervise data entry and data cleaning activities by the data entry clerks
- Analyse and provide information regarding general context at the LGA level and explore opportunities in support of partnership, building initiatives with LGA level government and other humanitarian actors.
- Assist program teams in the selection of beneficiaries as per the established procedure from the project proposal.
- Assist the program team in the selection of Community Mobilisers to facilitate the process of beneficiaries’ selection.
Capacity Development
- Assist the Programme Manager to provide trainings on monitoring and evaluation that include sampling, data collection, data cleaning, analysis and reporting guidelines to all program staff.
- Coach data entry clerks and project officers on data cleaning
Additional responsibilities
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.
Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:
Degree/Diploma in Economics, Rural Development, Development Studies, Statistics, Demography or related subject, with previous experience working in humanitarian projects
Desired Competencies / Skills:
Essential
- 1-2 years M&E related work experience with an iNGO
- Experience in data collection, collation, analysis, and report writing
- Fluency in English
- Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
- Proven ability to prioritize tasks and meet deadlines
- Stable, moral, reliable and robust character and a good team-player
- Excellent communication skills, calm, with a good sense of humour
- Proven commitment to accountability practices
Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)
Preferred
- Good knowledge of the intervention area/s and local context
- Previous humanitarian programming experience
- Knowledge of the local language (Hausa)
go to method of application »
COOPI in Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.
The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.
Scope of the Vacancy
The Field Officer will be responsible for the management and implementation of COOPI’s Cash and Voucher (FFP) funded projects in Yobe & Borno for Internally Displaced Persons and vulnerable Host Populations.
Main Duties / Responsibilities
Under the direct supervision of the Food Security Coordinator and in collaboration with the Project Manager, and other collaborators of the projects and of the Base, he/she will:
- Undertake Cash and Voucher interventions at LGA level under the direction of the Food Security Coordinator
- Facilitate community mobilization, meetings and trainings during community led Cash activities;
- Work with traditional committees to ensure the identification and selection of the most vulnerable IDPs and host communities and provide information to ensure accountability, fairness and transparency during implementation of activities.
- Work closely with community structures to follow up on implementation of conditional and unconditional cash transfers planned activities
- Support in the implementation of capacity building training for the target beneficiaries at the LGA level.
- Implement detailed work plan for FSL team at LGA level activities.
- Collect information and data on food security at LGA level through surveys, assessments and regular post distribution monitoring of beneficiary households
- Collect information to ensure that the surveillance of the cash transfer situation in the area of implementation of the program is achieving the expected result..
- Support the M&E team in analysis of beneficiary data collection through the various tools that the department uses
- Participate in the registration and distribution of beneficiary ID cards and / vouchers,
- Support the preparation of documentation required for the implementation of field activities
- Mobilization and awareness raising about the organization, program objectives and activities to local authorities and the population, and act as a link between the organization and the beneficiaries (at LGA level)
- Contribute to the development of project community mobilisation strategies for targeting and registration of beneficiaries
- Implement sensitisation activities for targeted communities about Cash Transfer and strengthening livelihood restoration activities with support from SEMA, Extension workers, Community Volunteers, traditional leaders and other key stakeholders in feasible livelihood restoration activities at LGA level.
- Support in the verification of the beneficiaries to ensure the identification and selection of the most vulnerable population is verified before Cash transfer is made.
- Support the Supervisor in ensuring that targeting of beneficiaries to receive cash transfers is carried out in a transparent way and with active participation of women and minority members of communities.
- Facilitate good working relationship between government workers and target beneficiaries.
- Support the Supervisor to ensure that beneficiaries’ access to the provider guarantees protection and gender sensitivity in the field key activities
Additional responsibilities
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.
Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:
Degree/Diploma in Business management, Development Studies, Accounting, Social Sciences, Sociology etc
Desired Competencies / Skills:
Essential
- Professional, good organizational capacity, good human relationships, motivated, open, creative, mature, responsible, flexible and, culturally sensitive
- 1 year relevant work experience
- Experience in the Cash Transfers and social approach
- Microsoft Office Skills (Outlook, Excel, Power Point, Word)
- Willing and able to be based and travel regularly within remote areas, where services are limited.
- Fluency in Hausa and English
- Good team spirit
Preferred
- Previous experience with FSL, Cash programming
- Good knowledge of the intervention area/s and local economy
- Previous experience with INGO/NGO
- Previous humanitarian programming experience
go to method of application »
COOPI in Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.
The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.
Scope of the Vacancy
The Nutrition & Hygiene Promoter Assistants will be responsible for planning and implementation of nutrition and hygiene education activities in COOPI’s food security and nutrition operation area in Yobe and Borno states focusing on IDPs and vulnerable host communities. They will ensure comprehensive mobilisation of the community for nutrition screening of children under five, forming and monitoring care support groups, IYCF training.
Main Duties / Responsibilities
Under the direct supervision of the Nutrition Officer and in collaboration with the Project Managers, Field Coordinators, and other collaborators of the projects and of the Base, they will:
- Perform screening of the nutritional status of children under five in their designated locations and refer SAM cases to health/CMAM centres
- Coordinate and collaborate with community mobilisers’ team leaders and lead mothers of care groups in implementing follow-up of referred SAM cases
- Follow up with the new admission of malnourished children
- Ensure liaison with existing community structures, (groups and individuals, women groups, religious leaders where possible.
- Collect and track weekly data at community level, including the results of MUAC screening during house-to-house visits, in accordance with COOPI standard nutrition statistical reporting forms
- Submit weekly nutrition and health report to the Nutrition Officer for onward sharing with the Monitoring & Evaluation Officer
- Carry out the day-to-day Hygiene Promotion activities
- Provide training on nutrition (IYCF) and hygiene practices
- Distribution of hygiene items
- Follow referrals of all severely malnourished children to the stabilization center
- Keep defaulter tracing for malnourished children
- Report any problems in a timely manner to the Nutrition Officer or the Monitoring & Evaluation Officer
- Participate in the field work of the nutrition survey (impact assessment)
- Conducting cooking demonstrations
Additional responsibilities
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.
Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:
- Nutrition and Health qualifications (Diploma/degree)
- Share the humanitarian mission of the organization
- Good communication skills
- Ability to communicate with vulnerable populations
- Proven experience in related field
- Demonstrated ability to work both independently and as part of a team
- Accuracy and promptness in performing duties
- English writing and speaking skill preferred
Desired Competencies / Skills:
Essential
Professional, motivated, open, creative, mature, responsible, flexible and culturally sensitive
Preferred
- Previous experience in similar roles in a humanitarian set up
- Good knowledge of the intervention area/s and local context
- Knowledge of the local language (Hausa/Kanuri)
go to method of application »
COOPI in Nigeria
COOPI started its operations in North-East Nigeria in July 2014 to carry out a rapid evaluation of the most relevant constraints suffered by the Internally Displaced People (IDPs) displaced by the food crisis and the Boko Haram insurgency in the Lake Chad Basin.
The COOPI Nigeria Field Office is located in Potiskum, Yobe State, in order to cover five LGAs in Yobe State and to provide direct assistance to the IDPs and their hosting communities, through a multi-sectorial programme covering Food Security, Nutrition and Child Protection interventions. COOPI's capacity to respond to the humanitarian situation in the country is confirmed by its experience in providing humanitarian aid in more than 24 other Countries around the World, in over 50 years of operations.
Scope of the Vacancy
The M&E Deputy Project Manager will provide support to multi-sectorial intervention towards IDPs in NE Nigeria (FSL, nutrition & child protection) in the designing of the M&E strategy for to enhance planning, monitoring and evaluation of the program by managing data and facilitating program implementation at state level, under the guidance of the Program/Project Manager.
The M&E Deputy Project Manager be responsible for the supervision of M&E Officer(s) in data gathering, analysis and reporting activities. S/he will assist in tracking progress of key indicators and provide timely reports to the Project Manager and Programme Manager.
Main Duties / Responsibilities
- Under the direct supervision of the Program/Project Manager, and in collaboration with other Project Managers, Field Coordinators, and other collaborators of the projects and of the Base, he/she will be:
- Responsible for the production of guidelines and survey protocols for data collection of qualitative and quantitative information and program data through surveys, assessments, post distribution monitoring, and regular market monitoring
- Quantify methods and identify data sources for program performance and impact indicators, in conjunction with respective program component teams.
- Developing guidelines on conducting of key M&E functions such as project baseline, end line and progress surveys, ensuring appropriate sample size and sampling survey methods, data collection procedures, and data verification through periodic site visits
- Facilitate training of staff and partners in the M&E data collection tools and guide participation in the sensitization of beneficiaries in collaboration with program teams.
- Support in collating and analysing monitoring data, as well as report on findings from monitoring activities
- Ensure proper monitoring of the program, focusing on overall M&E framework of the projects
- Present and analyse data based on information needs of project team and partners and support in data base management.
- Analysing of data, report development and submission of M&E reports
- Provide support to improve monitoring and reporting mechanism through revised monitoring and reporting framework, through collaboration with the program team.
- Review of reporting made against indicators
- Drafting and sharing lessons learnt from the different project intervention for programme development and quality control
- Work with program teams to ensure COOPI information on program activities is shared within LGAs and provide for beneficiary feedback in line with relevant guidelines and frameworks
- Collaborate with government and humanitarian partners to ensure the smooth sharing of information in consultation with the Project Manager/Field Coordinator/Program Manager
- Support the program team in facilitating the process of setting up Complaint Response Mechanism at Ward/ LGA level and handling complaint/ feedback.
- Provide support to the programs at mission level
- Gives direction and guidance on M&E data entry and cleaning activities
- Analyse and provide information regarding general context at the LGA level and explore opportunities in support of partnership, building initiatives with LGA level government and other humanitarian actors.
- Guides program teams in the selection of beneficiaries as per the established procedure from the project proposal.
Capacity Development
Provide trainings on monitoring and evaluation that include sampling, data collection, data cleaning, analysis and reporting guidelines to all program staff.
Additional responsibilities
This job description is not intended to be all inclusive and the employee will also perform other related tasks as required and assigned by his/her supervisor.
Profile of the Candidate (Education, Training, Competences, Skills)
Minimum Requirements:
Degree in Economics, Rural Development, Development Studies, Statistics, Demography or related subject, with previous experience working in humanitarian projects
Desired Competencies / Skills:
Essential
- 2-5 years M&E related work experience with an iNGO
- Experience in development of guidelines on data collection, collation, analysis, and report writing
- Fluency in English
- Ability to plan and organize work and write clear and concise reports and communicate effectively (both in writing and verbally)
- Proven ability to prioritize tasks and meet deadlines
- Stable, moral, reliable and robust character and a good team-player
- Excellent communication skills, calm, with a good sense of humour
- Proven commitment to accountability practices
- Excellent Microsoft Office & statistical soft wares skills (Excel, Word, Power point, SPSS, Emails, Skype, Web researchers)
Preferred
- Good knowledge of the intervention area/s and local context
- Previous humanitarian programming experience
- Knowledge of the local language (Hausa)
Method of Application
E-mail applications inclusive of:
- CV (max 3 pages)
- Cover Letter (max 1 page)
- Minimum three qualified reference contacts
Application should be submitted specifying the job title and location in the e-mail subject:
Please note that any late application or incomplete submission will not be considered and thus will be disregarded immediately. Only shortlisted applicants will be contacted.
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